Business Details
3458 Wilshire Blvd, Los Angeles, CA
90010, United States
Certified by Verizon • Feb 22, 2026
(213) 380-2299
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/california/los-angeles/koreatown-201776
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Los Angeles for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.4
434 reviews
5 stars
217
4 stars
34
3 stars
27
2 stars
18
1 star
138
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant divide in customer service quality, with some employees praised for their helpfulness while others, particularly managers like George, received criticism for rudeness and unprofessional behavior.
Long Wait Times
Multiple reviews mention long wait times, with some customers experiencing waits of over an hour, leading to frustration.
Parking Issues
Customers frequently complained about the lack of parking validation and high parking fees, which added to their dissatisfaction with the store experience.
Mixed Experiences
While some customers reported excellent service from specific employees, others had negative experiences, suggesting inconsistency in service quality.
- AHAnthony HeardFeb 12, 20261.0If I could, I would give this place NO STARS! The lack of accountability, the disrespect of service, and the blatant time wasting that occurs at this location could be a symptom of the pedagogy of Verizon Wireless as a whole or just a poorly trained staff. All the employee had to do was grab the phone from the back that i had preordered online and then take my payment. I stood in the store waiting for 40 mins, no phone. And every time he came to speak to me he kept trying to upgrade, upsell, and add things to my service. I explained to him I was short on time, I had already completed everything on line, and all I needed to do was pick up the phone and to pay the taxes on it. He spent the majority of the 40 minutes I waited in the "back" getting the phone, "talking to his manager", and generally wasting my time. Nothing was accomplished. I have been a loyal customer of Verizon for over a decade, this kind of treatment of service will not be tolerated and I am considering cancelling my contracts. Do not go to this location. Leave Verizon if possible. This was pathetic at best and shameful all the way around. And then.....to make matters worse, because i left the store because they were wasting my time. After i posted this review, 30 minutes later i get billed for the phone i never picked up. This is some bush league ish. I will be filing a claim and a report against this location and against Verizon. Don't think you can act like petulant children and there will not be consequences for those actions.
- ANAndre NobleFeb 8, 20265.0Exceptional customer service from Ivan—he absolutely crushed it! Ivan was incredibly knowledgeable, handled my switch from Verizon prepaid to a 3-year postpaid contract super efficiently, and hooked me up with a free Galaxy S25 Plus (what a win—love it already! 🚀) AND FREE second line to my old phone. He also walked me through every available promotion so I got the absolute best deal. Hands down the best experience I've had—thank you, Ivan! Highly recommend!
- ACAna CruzJan 10, 20261.0Maps said less busy than usual and when we got there the waiting hour was about 2 hours. Can’t rely on map.
- EMErica McCallisterJan 6, 20261.0Rude service. Wouldn’t recommend
- MEMukhammed ErkinovJan 2, 20265.0Eli He helped us a lot, I'm very happy with his work
Frequently Asked Questions About Verizon
What products and brands are available at the Verizon store in Los Angeles?
The Verizon store offers the latest 5G smartphones including new models from Apple, Samsung, Google, Motorola, Kyocera, and TCL.
What are the Verizon store's operating hours in Los Angeles?
The store is open Monday to Friday from 9 AM to 7 PM, Saturdays from 10 AM to 7 PM, and Sundays from 10 AM to 6 PM.
Where is the Verizon store located in Los Angeles?
It is located at 3458 Wilshire Blvd, Ste 158, Los Angeles, CA 90010.
What delivery and pickup options does the Verizon store offer?
Verizon provides in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
Can I schedule an appointment to visit the Verizon store?
Yes, you can schedule an in-store appointment online or via the My Verizon app for a convenient visit.
Which languages are supported at the Verizon store in Los Angeles?
The store offers services in both English and Spanish to accommodate customers.
Does the Verizon store accept mobile NFC payments?
Yes, the store accepts various payment methods including mobile NFC payments, debit cards, and checks.
What nearby restaurants can I visit before or after shopping at the Verizon store?
Nearby you can enjoy meals at Egg Tuck, Daves Hot Chicken, Gogobop Korean Rice Bar, Bon Shabu, Mali Thai Street Food, or McDonald's.
What nearby transportation facility can help me reach the Verizon store?
Hawthorne Airport is a nearby airport which can be useful if you're traveling to the store from out of town.
Are there any nearby educational or professional facilities close to the Verizon store?
Yes, nearby are the National Bartenders School and Staffing, Advanced Computing Institute, and various legal services and consulting firms.
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Certified February 22, 2026Yext Knowledge Graph
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