Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Los Angeles for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
2.9
188 reviews
5 stars
73
4 stars
13
3 stars
13
2 stars
8
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising individual employees for their helpfulness while others report rude and unprofessional behavior from staff.
Wait Times
Many customers experienced long wait times, often exceeding expectations, leading to frustration.
Product Knowledge
Several reviews indicate a lack of product knowledge among staff, resulting in poor customer experiences and misinformation.
Store Management
There are complaints about the management style and responsiveness, with some customers feeling dismissed or ignored.
Positive Experiences
Despite the negative feedback, some customers reported excellent service and support from specific employees, highlighting the potential for good experiences.
- CLCharlyn L.E.Nov 15, 20251.0I came into this Verizon location to pick up my preordered phone and they refused to give it me. I was told that I needed call Verizon, cancel my order, and order the phone through their store. There was nothing wrong with my order. They simply just refused to give me my phone, in an attempt to make me buy the phone from them. All I wanted to do was upgrade my phone. Making sales should not come at the expense of customer experience and customer satisfaction. I do not recommend this Verizon location.
- JWJennifer Ann WilsonNov 12, 20253.0The woman who helped me was very sweet and kind and helpful. HOWEVER, it turns out, my phone was only *partially activated! I could make calls but not receive them. It went a week without being able to receive calls!!! Super frustrating. And I hope I didn’t lose work.
- MAMichael AhdootNov 6, 20251.0Sold me a phone and told me I can return it within 30 days no questions asked. When I returned it they charged me a $100 restocking fee. Total deceptive practice
- SOSunshine OkanoOct 12, 20255.0I had a fantastic experience with Walleed, one of the customer service reps at Verizon. He was incredibly personable, informative, and took the time to thoroughly answer all of my questions. It’s rare to come across someone so patient and knowledgeable, and it really made a difference in my experience. Reps like Walleed are exactly why I continue to stay with Verizon — great service and even better people. Thank you, Walleed!
- SASean AmesOct 12, 20255.0They were fantastic! Ordered my new iPhone through another location and Armand and the business account manager helped me get it set up. Armand was patient and precessional. My phone had a more complicated set-up that took longer (not their fault), and they made the experience smooth. I see people on here taking the time to rant about the slightest inconvenience, so I wanted to make sure to send praise when it's due. Thanks guys!
Frequently Asked Questions About Verizon
What are the main services and products offered by Verizon in Los Angeles?
Verizon offers mobile plans, wireless internet plans, voice plans, and sells business cell phones, mobile hotspots, tablets, and laptops from brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the store hours for Verizon at 100 N La Cienega Blvd in Los Angeles?
The Verizon store is open Monday through Saturday from 10:00 AM to 7:00 PM and on Sunday from 11:00 AM to 6:00 PM.
Can I schedule an appointment at the Verizon store online?
Yes, you can schedule an in-store appointment online via their website or through the My Verizon app.
What are the options for picking up or receiving online orders from Verizon?
You can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas for online orders.
Which smartphones are available at the Verizon Los Angeles store?
The store features the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
In what languages can I receive customer service at Verizon Los Angeles?
Customer service is available in both English and Spanish.
Are there payment options other than cash at the Verizon store?
Yes, the store accepts check, debit card, and mobile NFC payments; it does not require cash only.
What shopping centers are near the Verizon store where I can shop after picking up my order?
The Verizon store is near the Beverly Connection shopping center, which offers a variety of fashion and retail stores to explore after your visit.
Are there any popular restaurants near Verizon Los Angeles where I can dine?
Yes, nearby dining options include Lawry's The Prime Rib Beverly Hills, a well-known steakhouse, and the corner bakery CAFE, perfect for a casual meal.
Is there a bank nearby if I need banking services while visiting Verizon?
Chase Bank is located near the Verizon store, providing convenient banking services during your trip.