VCA West Los Angeles Animal Hospital

3.3
461 reviews

About

VeterinariansVeterinary Clinics & HospitalsPet GroomingVeterinarian Emergency ServicesVCA Animal Hospitals
Trusted by pet families since 1984, VCA West Los Angeles Animal Hospital offers 24/7 emergency services, full-service primary care, and expert specialty care, all under one roof. Located in West Los Angeles and serving Southern California and beyond, we’re one of the largest and most advanced private small animal hospitals in the country. Our board-certified, residency-trained specialists provide expert care in cardiology, dentistry, internal medicine, neurology, oncology, and surgery. We deliver comprehensive veterinary services for dogs and cats at every life stage, from wellness and dental care to urgent medical needs, advanced diagnostics, and cutting-edge procedures. We’re here whenever you need us, day or night.

Location

VCA West Los Angeles Animal Hospital
1900 S Sepulveda Blvd, Los Angeles, CA
90025, United States

Hours

Reviews

3.3
461 reviews
5 stars
241
4 stars
17
3 stars
6
2 stars
24
1 star
173

What are people saying?

AI-generated from recent customer reviews

Quality of Care

Many customers praised the compassionate and attentive care provided by the veterinary staff, particularly during emergencies and difficult situations.

Cost Concerns

Numerous reviews highlighted concerns about high costs and perceived upselling of unnecessary tests and treatments, leading to feelings of being taken advantage of.

Staff Competence

While some staff members received high praise for their knowledge and empathy, others were criticized for lack of care and professionalism, leading to mixed experiences.

Communication Issues

Several customers reported poor communication regarding treatment plans and updates, contributing to frustration and dissatisfaction.

Facility Experience

The hospital was noted for its clean and well-equipped facilities, but some customers expressed concerns about the overall organization and efficiency during visits.
  • AS
    Angela S
    3 days ago
    5.0
    This hospital is a gift to all fur babies. I feel so fortunate that I was referred to this hospital for my dog's emergency injury. She needed to be seen quickly by a surgeon as well as a cardiologist because of her heart murmur. The hospital was quick and careful with everything they did. Dr. Mark Parlier is an amazing doctor and incredible surgeon. He was not only thorough, but exceptionally kind to both me and my dog. We were so fortunate to have him as her doctor. Although we were dealing with a scary laceration injury and a concerning heart murmur, Dr. Parlier was positive, honest, and methodical with his planning. I truly cannot thank him enough. Not only was he an excellent surgeon and was able to fully close her paw pad wounds to reduce the potential for infections and reduce the healing time process, he was also incredibly diligent with addressing her heart condition. I felt confident with his coordination with the cardiologist and that he was putting my dog's heart condition as the priority. He also took the time to discuss the progression of her heart disease with me and to discuss options for me to continue to care for her heart condition going forward. He was truly wonderful! When he came out of surgery to give me an update, he gave me a small thumbs up as he was walking toward me. It's those little things that make all the difference. I felt like I had barely been breathing during her surgery and that thumbs up allowed me to catch my breath finally. His follow up after surgery was detailed and understandable. At no point did I feel rushed and he allowed me the time to ask all of the questions I needed. Upon discharge, I felt fully informed and didn’t feel like I didn’t get to ask something necessary. I cannot express enough how exceptional Dr. Parlier is and how well he handled our situation. He is truly extraordinary! I am confident her situation would not have resulted in the same success had we not had him and VCA West Los Angeles to care for her. I would recommend this hospital and staff to anyone I know for the best care for their animals. I feel so fortunate.
  • IO
    Ignacio Ocegueda
    5 days ago
    1.0
    I was suppose to receive my dogs test results between 24-48hrs and it is now 72 hours and still haven’t heard from anyone. I was last told that his cbc was critically low which is why I retested. I need to know the results to figure out what to do next. Every time I call I get placed on hold for over half an hour with no help. Someone just says “I’ll have someone call you back” but never does.The weird thing is that every time I have brought my dog in I have never one person at the front desk on the phone with anyone for more than five minutes so I don’t understand why they just leave you on the phone for so long.
  • JF
    Jasmin Foster
    6 days ago
    5.0
    They treat your pets with so much care and everyone is so friendly. Our dog has been seeing their oncologist since 2023 and has been cancer-free for about 2 years. They are very thorough with treatment and making sure all bases are covered.
  • KC
    K Cast
    Dec 30, 2025
    1.0
    I have been bringing my pet her for @ 5 years, but lately its deception after deception the y keep trying to repeat the same test for my doggy, and fail to find out whats wrong with him. Meanwhile my pet health is declining . I need to find a better vet someone who care about the doggies n not just the money. Im extremely dissapoin5ed and sad . Any vet suggestion?
  • JM
    Jess Mosleh
    Dec 11, 2025
    5.0
    I’ve had to make 2 trips to VCA West LA ER this past year. Both times we were attended with great care. Dr. Ngo treated my pup for a UTI, and Dr. Session treated him after he suffered a seizure in the middle of the night. Both doctors were attentive, caring, and extremely helpful. I would also like to mention the front desk help is also wonderful. Adrienne and Maria made our check-in easy and provided clear directions with the medication the doctors prescribed. This will be my go-to ER from now on. Thank you for all you do!

Frequently Asked Questions About VCA West Los Angeles Animal Hospital

What types of pets does VCA West Los Angeles Animal Hospital treat?

They provide veterinary care for Avians, Cats, Dogs, Exotics, Pocket Pets, Pot-bellied Pigs, Rabbits, and Reptiles.

What veterinary services are offered at VCA West Los Angeles Animal Hospital?

Services include advanced care, allergy relief, diabetes treatment, diagnostics, diet and nutrition, disease treatment, flea and tick control, general care, heartworm treatment, internal medicine, medications, parasite control, wellness exams, physical exams, preventive care, puppy and kitten wellness, senior pet wellness, spay and neuter, vaccines, and weight loss programs.