VCA West Los Angeles Animal Hospital

Reviews

• AT

  Adam Tschorn

  3 days ago
  5.0
  Dr. Otero and his team at VCA West LA are the absolute best. They helped us tremendously as we navigated our beloved cat Bob’s illness. They took time to explain everything, laid out all the treatment options and kept us updated and informed at every step of the way. And, when it finally came time to say goodbye to our cat, they stepped up there, too. We will remember their professionalism, kindness and empathy for a very, very long time.
• KS

  Kaylee Simpson

  6 days ago
  5.0
  Last spring, I took my 6-month-old kitten in to get neutered, but two days later he was lethargic, refusing to eat and borderline catatonic. I brought him back to the original vet, but they repeatedly downplayed my concerns. My gut told me something was very wrong, and my worst fears were realized when we discovered an abscess near his groin. I immediately rushed him to West LA, where the seriousness of his condition finally became clear. Little Tattie had developed a dangerous post-op infection and was at risk of becoming septic. The team triaged him quickly and calmly, even as I fought back tears. After a short wait, Dr. Hayward met with me privately to further explain Tattie’s condition and outline a plan of action. The team carefully cleaned and stabilized him. Although this took longer than I expected, I understand how ERs work and I never once felt neglected or ignored during this time. When they brought my little boy back out, he immediately started making biscuits, a small but heartwarming sign that he felt safe and loved despite everything he had endured. They sent us home with antibiotics, pain medication, and clear instructions. They even recommended we temporarily switch to wood litter for its antibacterial properties. The first 72 hours were critical, but by the next morning, he was already improving. The following two weeks were difficult, but thanks to the dedicated and brilliant team at West LA, little Tattie made a full recovery.
• AS

  Angela S

  Jan 10, 2026
  5.0
  This hospital is a gift to all fur babies. I feel so fortunate that I was referred to this hospital for my dog's emergency injury. She needed to be seen quickly by a surgeon as well as a cardiologist because of her heart murmur. The hospital was quick and careful with everything they did. Dr. Mark Parlier is an amazing doctor and incredible surgeon. He was not only thorough, but exceptionally kind to both me and my dog. We were so fortunate to have him as her doctor. Although we were dealing with a scary laceration injury and a concerning heart murmur, Dr. Parlier was positive, honest, and methodical with his planning. I truly cannot thank him enough. Not only was he an excellent surgeon and was able to fully close her paw pad wounds to reduce the potential for infections and reduce the healing time process, he was also incredibly diligent with addressing her heart condition. I felt confident with his coordination with the cardiologist and that he was putting my dog's heart condition as the priority. He also took the time to discuss the progression of her heart disease with me and to discuss options for me to continue to care for her heart condition going forward. He was truly wonderful! When he came out of surgery to give me an update, he gave me a small thumbs up as he was walking toward me. It's those little things that make all the difference. I felt like I had barely been breathing during her surgery and that thumbs up allowed me to catch my breath finally. His follow up after surgery was detailed and understandable. At no point did I feel rushed and he allowed me the time to ask all of the questions I needed. Upon discharge, I felt fully informed and didn’t feel like I didn’t get to ask something necessary. I cannot express enough how exceptional Dr. Parlier is and how well he handled our situation. He is truly extraordinary! I am confident her situation would not have resulted in the same success had we not had him and VCA West Los Angeles to care for her. I would recommend this hospital and staff to anyone I know for the best care for their animals. I feel so fortunate.
• IO

  Ignacio Ocegueda

  Jan 8, 2026
  1.0
  I was suppose to receive my dogs test results between 24-48hrs and it is now 72 hours and still haven’t heard from anyone. I was last told that his cbc was critically low which is why I retested. I need to know the results to figure out what to do next. Every time I call I get placed on hold for over half an hour with no help. Someone just says “I’ll have someone call you back” but never does.The weird thing is that every time I have brought my dog in I have never one person at the front desk on the phone with anyone for more than five minutes so I don’t understand why they just leave you on the phone for so long.
• JF

  Jasmin Foster

  Jan 7, 2026
  5.0
  They treat your pets with so much care and everyone is so friendly. Our dog has been seeing their oncologist since 2023 and has been cancer-free for about 2 years. They are very thorough with treatment and making sure all bases are covered.

Frequently Asked Questions About VCA West Los Angeles Animal Hospital