VCA Venture Animal Hospital

Reviews

• CB

  Claudia Barrera

  3 days ago
  5.0
  My kitty vaquita and i can only say God bless you all staff, nurses AND a very special thank you to Dr. Harrison Saling!😊🙌🐈‍⬛ It was a wonderful and loving experience for my dear vaquita and I, it is a very professional hospital and so is the amazing staff.✨
• JM

  Juliana Mazas

  Oct 22, 2025
  5.0
  Amazing experience great staff
• SA

  Sidal Alkin

  Oct 19, 2025
  1.0
  It says open and it was CLOSED
• AB

  A. B.

  Oct 11, 2025
  1.0
  I’ve been a customer for over 4 years. Today was the last time I took my dogs to this clinic. One of my dogs was feeling sick and I had no appointment, but decided to stop by and ask if they could possibly at least send my dog’s samples for testing. One of the receptionists kindly told me that there were no appointments available for today, but she would ask a doctor if they could take the samples for testing, which I understood obviously. But before we could even finish our conversation, another receptionist, came out of the office, and intruded in our exchange, as he has a few times prior to today, placed a sheet of paper with hospitals in front of me and sarcastically smiling and repeatedly told me that they are just like a “human clinic” and I cannot just walk in and ask for an appointment (hope the cameras show that I didn’t even have the time to verbalize the appointment request) and he continued on with heavy sarcasm and irony, in a complete unacceptable manner in treating a customer. I replied addressing his negative energy and his attempt to make me feel mentally incapacitated to process the information the other receptionist was so politely trying to give me. Please note, I am a mental health writer and researcher with a degree in Psychology. Fully capable of recognizing passive aggressive behaviors. What should have been a 3 minute interaction, turned out to be the loss of a profitable customer writing a very negative review during a stressful time. When our pets get sick we do what we can to help. Asking for a walk in appointment is not a crime and customers should never be made to feel ashamed or embarrassed for it. If an employee is struggling with their self-esteem and need to exercise power over a customer, they need help and more training. This location should either give more training to their staff or try and select individuals with kinder hearts and refrain from placing passive aggressive employees interacting directly with customers who can cost their business thousands of dollars in profit losses. Do your research. It can happen to you as well. And to the employee who made the comment “he is just doing their job” let’s not normalize rudeness. I am sure the CEO of VCA’s would not condone such behaviors.
• MS

  MEGAN SHEEHAN

  Sep 24, 2025
  1.0
  NEVER GOING BACK!! The horror stories in these reviews about the administrative staff are accurate. The receptionist, Marissa, could not have been more rude and unnecessarily heartless. The Story: I left work early to rush home in traffic to pick up my dog and then sit in more traffic on Venice getting to their hell-joke location. I called to inform them I would be a few minutes late because of traffic. Marissa, the receptionist, said I would be turned away if I was more than 10 minutes late because of some un-aforementioned, seemingly arbitrary “protocol” - as if I have any control over getting through rush hour in Culver City traffic anyway. Taken aback, I asked if there could be any lenience, given how much traffic surrounds that location. (We’re talking the impossible junction that is Venice, Culver, Washington and an entrance to the 10.) She had the audacity to tell me that it was essentially my problem, not hers. Once I finally got there, I was exactly 12 minutes late, and she turned me away. I had been stuck in traffic for an hour, only to have this person wield her measly semblance of power, to make it all a waste of time. No compassion, no understanding. If that wasn’t frustrating enough, she had the nerve to call my dog my “baby,” as if she cared at all. Gross. She just couldn’t bother to remember his name. I requested to speak to the doctor, to which she said I could wait with no guarantee that he would speak to me. Rude. I waited 20 minutes to speak to Dr. Harrison Sailing regarding my 2-minute delay. As I waited, I asked a vet tech if she knew when he would be available. She glanced at Marissa before telling me that she “didn’t know.” Even though she had just left the room he was in. Finally Dr. Sailing came to the front to speak with me. He showed absolutely no consideration when I explained that I could not reschedule for another time because I cannot leave work early again. He told me that “plenty of people work and still make it to their appointments.” So much for compassion. He just repeated “I understand the frustration,” but clearly he did not. Please note: I had the last appointment of the day, 4:30, however the front door clearly listed their closing time as 6pm. They clearly just wanted to go home early. Also, the only reason I had to make this appointment at all is because I needed to refill my dog’s rx. He had just had a wellness exam at a different vet a few months ago, but they wouldn’t accept those records. Why would they pass up an opportunity to mage more money? TLDR: VCA Venture’s administrative staff are rude, heartless and terrible communicators. Don’t trust them with your pet (or should I say, your “babies”).

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