VCA ASEC

Reviews

• AF

  Aaron Freshour

  4 days ago
  2.0
  Mixed Experience - Communication Issues Dr. Chow is knowledgeable and thorough in her diagnostics, which I appreciated. However, there were significant communication problems that caused unnecessary stress and financial impact. I approved a treatment plan and scheduled my cat’s procedure, but on the morning of the appointment (after medicating my cat and clearing my work schedule), I was told there would be an $800 additional charge due to a scheduling mix-up on their end. An extra ultrasound that Dr. Chow planned to do as a courtesy was never mentioned in my treatment plan, emails, or any prior communication. I had to cancel the appointment and lost income from rescheduling work commitments twice. No preparation instructions were provided beforehand, and I wasn’t given informed consent about procedures being added to the plan. I understand specialists have busy schedules, but clients need clear communication about what procedures will be performed, associated costs, and proper preparation instructions before the appointment day. The expertise is there, but the administrative coordination needs significant improvement. I reached out and never got any response back from Dr. Chow or anyone in admin/reception. I only got a weird reply after telling my regular vet what was up as she recommended them and her wording exposed that she spoke with the specialist and was told I should be appreciative of the courtesy Dr chow was providing even though I was never made aware or gave consent of said procedure until on my way to my original appointment. I’m going back to Dr Bianco at MASH.
• CM

  Christina Mc

  Nov 4, 2025
  5.0
  Hands down, Dr. Austin Kyan is exceptional He was incredibly kind, patient, and genuinely caring from start to finish. Dr. Kyan took the time to explain everything clearly and thoughtfully, never once making us feel rushed. His calm, reassuring manner and deep knowledge gave us so much confidence during a stressful moment. It’s rare to meet someone who combines such professionalism with true compassion, and we are sincerely grateful for the care he provided. If your pet ever needs medical attention, you will be in the absolute best hands with Dr. Austin Kyan. Truly outstanding.
• DG

  Donnie Graves

  Nov 2, 2025
  5.0
  ASEC is an excellent, professional and caring Animal ER. They have saved (literally saved) the lives of three of our dogs over the years. We have used virtually all So Cal Vet Based ER’s in the past, ASEC remains a full notch above all (and they function more like neighborhood Vet Practice, than a big city ER) They are very good people, who do very good work, the Emergency Vets, The Specialists, the Techs, The Front Desk Folks, even the people in finance are all Stone Cold Pro’s and they care about animals. Our beloved dog Abby just spent the last 24 hours with them, we were extremely worried and as always, they did their magic, came through and she is back home (tired) but happy, as are we. A grateful shout-out and huge thanks to Dr Vicente & Dr Kyan, excellent, touching and impressive work, throughout…our dogs are our family and we trust these fine people to care for our family. Donne & Donna Graves
• KL

  Karen Larrañaga

  Oct 28, 2025
  5.0
  It's taken me some time to write this, but today I checked my mailbox and found I had received a package from VCA ASEC from weeks ago, after the loss of my beloved Ruby. My boyfriend and I rushed my baby here late last month when she became ill incredibly fast. We met with Dr. Abigail Leon who explained in detail what testing Ruby needed. I was fully prepared to put the large expense on a credit card, when Dr. Leon returned to our room and gave her honest opinion about the situation. We made the difficult choice to say goodbye to our sweet girl, but Dr. Leon made the experience a little easier. We sincerely appreciated her compassion, her honesty, and her kindness. I truly feel that many other vets would have taken the opportunity to make $$ out of our desperation for answers, but Dr. Leon was gentle, honest, and kept Ruby's best interest in mind. I hope to not experience another pet emergency, but if I do, I will be bringing my beloved fur babies here. The front desk staff were incredibly kind during one of the worst nights of our lives, and Dr. Leon exemplified what all veterinarians should strive to be. Lastly, thank you for the thoughtful card and paw print gift, it brought tears to my eyes. I will always miss my sweet Ruby girl, but I'm grateful that her transition over the rainbow bridge was so peaceful, thanks to Dr. Leon.
• OH

  Olga Halak

  Oct 20, 2025
  1.0
  I rarely leave negative reviews, but this experience was truly heartbreaking due to the lack of compassion and what felt like prioritization of profit over care. I do not recommend this emergency clinic for urgent pet care. On October 1st, I rushed my cat to this facility around midnight after he developed a urinary blockage. Unfortunately, the situation was made significantly worse by the way it was handled. What should have been a straightforward emergency procedure turned into a night filled with stress, confusion, and disappointment. Dr. Emani Green appeared more focused on maximizing the bill than addressing my cat’s urgent medical needs. My cat required a simple catheter placement to relieve the blockage and determine the cause, which was clearly bladder stones — yet I was pressured into unnecessary testing. When I insisted on doing only what was essential, Dr. Green gave me an ultimatum: either sign for surgery without an estimate or pay an additional $600 to wait two hours for one. This kind of approach felt deeply unprofessional and insensitive, especially during an emergency. From 12 a.m. to 6 a.m., I endured not only the fear for my cat’s life but also the stress of being financially pressured at every turn. The next morning, I had to make multiple calls just to obtain my cat’s bloodwork results. Despite paying for X-rays and a urinalysis, I never received them. I understand that veterinary medicine is a business, but compassion and transparency should always come first — especially when someone’s beloved pet is in crisis. Unfortunately, that was not the case here.

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