West LA Geek Squad (Gabriel) built and sold me a defective computer. After hours and hours on the phone, Best Buy provided me with a UPS shipping label to return the defective product. UPS AND BEST BUY BOTH ACKNOWLEDGE THAT THE PRODUCT IS AT BEST BUYS WAREHOUSE, but it only scanned the computer case not all the returned components. The product never worked. Best Buy has the returned product. It is all documented via UPS tracking, and for 2 full months, I have been promised a refund for over $1,000, which I have never received. That is theft. If you work at Best Buy LA or Geek Squad in West LA call me to settle this matter. Five calls have been escalated to the manager of this store and I have never received a call. Best Buy is basically a criminal enterprise. You have my emails, voicemails, call records, shipping records, your own agents notes, UPS confirmation, but no refund? Please explain, because 100 hours on hold has gotten me no where; and you have stolen approximately $1,000 from me. Gabriel will remember me and my 13 year old son he built the non functioning computer for. And to all our family friends at the YMCA and Boys and Girls Club of Santa Monica and Franklin Elementary and Lincoln Middle School and SaMo High School; stay away from this Best Buy. They totally ripped our family off. Don’t let it happen to you.
ST
Shon Tinsley
Feb 8, 2023
4.0
They were rude in Ventura but in L.A, I have no complaints. I do have to redo the last service as it still is opening multiple windows at start up.
VK
Virginia Killebrew
Oct 18, 2017
5.0
I dont know much about computer but they help me all the time a drive to far from my area 🤓
What services does Geek Squad at 11301 W Pico Blvd offer?
Geek Squad provides tech repair, setup, and computer support services including cell phone repair, data recovery, electronics and appliance repair.
What are the operating hours of Geek Squad in Los Angeles?
Geek Squad is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
How can I schedule a service appointment with Geek Squad?
You can schedule a service appointment either in store at 11301 W Pico Blvd or online through their website.
What is the contact phone number for Geek Squad at this location?
You can reach Geek Squad by calling +1 310-268-9190.
Where is Geek Squad located in Los Angeles?
Geek Squad is located at 11301 W Pico Blvd, Los Angeles, CA 90064, United States.
Are there any nearby electronics stores close to Geek Squad?
Yes, Best Buy and Smart Electronics Shop are nearby electronics stores where you can browse and purchase gadgets.
Can I grab a meal near Geek Squad before or after my service visit?
Absolutely, there are several dining options nearby such as Billingsley's Restaurant, El Super Taco, and Dusty Vinyl for a variety of food choices.
What nearby educational or community institutions are close to Geek Squad?
Alpfa Csula, a community services nonprofit and college, is located near Geek Squad.
Does Geek Squad have an online presence where I can get more information or updates?
Yes, Geek Squad's Facebook page can be found at https://www.facebook.com/2374399116140054 and their website is https://stores.bestbuy.com/ca/los-angeles/11301-w-pico-blvd-109/geeksquad.html.
Is Geek Squad at this location open during special promotions or sales events?
Yes, Geek Squad features special deals such as Black Friday Deals which can be found on their website.