Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
5,045 reviews
5 stars
2,758
4 stars
1,149
3 stars
540
2 stars
188
1 star
410
What are people saying?
AI-generated from recent customer reviews
Customer Service
In-store staff received praise for being helpful, knowledgeable, and friendly, while phone customer service was criticized for providing incorrect information and being unhelpful.
Product Availability
Customers expressed frustration over discrepancies between online listings and in-store availability, particularly regarding specific items and brands.
Store Experience
The store was noted for being clean and organized, with ample parking, but some customers felt that staff were often unavailable or unresponsive.
Technical Support
While some customers had positive experiences with the Geek Squad, others reported poor service and unresolved technical issues.
Mixed Reviews on Returns
Customers had varied experiences with the return process, with some finding it straightforward while others faced challenges and dissatisfaction.
- JCJeana Cortrite2 days ago5.0I bought a Frigidaire water filter from Sawtelle Best Buy 2 weeks ago only to realize it was the wrong model. I took it back today (receipt in hand) and was told by a female manager in customer service that it can’t be returned or exchanged after 14 days, that I would have to purchase it again (for $60 unless I wanted to purchase a $179.00 membership then she could help me out. What the??). So she threw it away and asked me to go buy the correct one. I walked to the appliance section and was immediately helped by Aladdin and David. They apologized, talked to a different manager and then handed me the correct one as an exchange instead of making me buy a new one. Great, quick, happy customer service from these two guys and NON customer service behavior from the female manager.
- PPPineState772 days ago5.0I have been shopping here for many years, from consumer electronics to computers to appliances and wearables and the staff and management is always knowledgeable, helpful and total pros. What I find particularly impressive is from customer service to the different departments is how even younger personnel are experts and take a lot of pride in their work and engagement, and care about what they do, whether it’s a small question or a purchase. I believe that in the age of Amazon and WalMart that BB, particularly this location keeps the game at a high level for a fantastic customer experience and makes the bric/mortar visit worth it. Very good selection overall and you can order to store easily. The BB $179 membership is ridiculous good on benefits and warranties. Just picked up a Fenix watch that they got covered for 2 yr!
- FFFouadNov 17, 20255.0Such a helpful store! Just today, I asked an associate what he would buy with my budget and his suggestion prompted me to get a Ring camera!
- GUGoogle UserNov 14, 20251.0Can never reach the store via telephone, always get transfer to the useless agents who don’t know how to problem solve. Ridiculous
- ARAni RapoNov 5, 20251.0worst experience ever. I went to buy a refrigerator that I saw at Snyder&Diamond, and got exactly the same price but quicker delivery. I paid at the moment, and then I saw on internet for $200 less. Fabricio was not helpful at all and he forgot to tell me about the valve to connect it. he should have showed a pic for me to have ready that valve. When delivery came he showed me that pic, and I had to call in emergency a plumber to change the valve. The plumber took only 20 minutes to be at my place but Jose, the delivery guy left and said he was going 2 blocks away and he would be back in half an hour. He never showed back, and I have all the food thawing outside and on top he doesnt respond the phone number he gave. I call Best Buy and the answer was they need to schedule new visit AFTER 6pm, when Jose left at 11.30am, and did not connect my new fridge. AVOID BEST BUY IF YOU NEED TO CONNECT ANY APPLIANCE. May work if you go, buy an item and take with you the item. I DO NOT RECOMMEND the delivery company BEST BUY works with.
Frequently Asked Questions About Best Buy
What is the address of Best Buy in Los Angeles?
Best Buy is located at 11301 W Pico Blvd, Los Angeles, CA 90064, United States.
What are the operating hours of Best Buy on weekdays?
Best Buy is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sunday.
Does Best Buy offer in-store and curbside pickup options?
Best Buy offers in-store pickup but does not currently offer curbside pickup.
Can customers get expert support at this Best Buy location?
Yes, customers can get expert advice and Geek Squad support all in one place at this Best Buy.
Is the Best Buy store accessible to people with disabilities?
Yes, this Best Buy location has a wheelchair accessible entrance.
What payment methods are accepted at Best Buy?
Best Buy accepts debit cards and checks, and does not require cash only payments.
Is electronics recycling available at Best Buy on W Pico Blvd?
Yes, this Best Buy location offers electronics recycling services.
What nearby electronic stores or service centers can customers visit near Best Buy?
Near Best Buy, customers can visit the Geek Squad for IT and computer repair services and the Smart Electronics Shop for additional electronics options.
Are there dining options close to Best Buy for customers to enjoy before or after shopping?
Yes, nearby dining options include Billingsley's Restaurant, an American steakhouse, El Super Taco for Mexican fast food, and Big Tomy's burger restaurant.
What nearby public services or entertainment venues are close to Best Buy?
Customers can visit KXLA TV 44 and LATV for entertainment and broadcasting, and the West Los Angeles Animal Shelter for community services within the area.