Apple The Grove

Reviews

• JE

  Jessica Esparza

  Jan 3, 2026
  5.0
  Thank you great service thank you for helping me with my new iPhone and accommodating me. I’m very grateful.
• EC

  Eric Chan

  Dec 29, 2025
  1.0
  It was so difficult to return my iPhone 17 Pro Max at this store. They told me that I must return everything, including the box. Even though I paid in cash, they said they would refund me via gift card and mailed check. What a joke! Terrible service and unfriendly staff here.
• CC

  Carlos C

  Dec 22, 2025
  5.0
  I recently bought a new iPhone online, and unfortunately my return kit got lost in the mail, so I wasn’t able to receive my refund. I went to the Apple Store to see if they could help, and the staff there were extremely professional, patient, and helpful. Even though the return was already past the due date, they took the time to look into the issue and were able to process my refund. Nowadays it’s very rare to receive such great customer service, and this experience really exceeded my expectations. Thank you to the Apple Store team for going above and beyond.
• NN

  N J (NJ)

  Dec 7, 2025
  4.0
  The Apple Store at The Grove stands out as one of the brand’s most impressive and immersive retail environments, blending natural elements with cutting-edge technology to create a sleek, futuristic atmosphere. The store’s open-air layout, towering ceilings, and floor-to-ceiling glass walls make the space feel expansive, bright, and effortlessly modern. Rows of live indoor trees soften the minimalist architecture, giving the store a calm, park-like ambience that contrasts beautifully with the busy shopping center outside. Interactive product tables, oversized digital displays, and seamless customer flow highlight Apple’s signature commitment to both design and user experience. Despite the high foot traffic, the store maintains a sense of order and openness, providing plenty of room to explore devices hands-on. Staff move throughout the space offering warm, efficient assistance that enhances the overall feeling of hospitality. Altogether, the Apple Store at The Grove delivers a premium, immersive tech-shopping experience that reflects Apple’s polished and future-forward identity.
• MM

  Max

  Dec 1, 2025
  1.0
  Apple Claims to Be Inclusive, Yet What I Experienced in This Store Was Pure Discrimination We visited the Apple Store at The Grove around 4:30 PM on November 23rd to try the Vision Pro. The check-in process was smooth, but the employee assigned to us (a female staff member with red hair, glasses, and a badge that seemed to begin with “LO”) gave us one of the most shocking and humiliating experiences I have ever had in a retail store. What made this so unacceptable was this: The issue was NOT language. It was her deliberate intention to create obstacles, embarrass us, and deny us service. The moment she realized we were not native English speakers, her entire attitude changed. She began using unexplained, overly technical commands—like “nose bridge”—without any demonstration, clarification, or intention to help us understand. When we naturally asked what she meant, she didn’t explain. She didn’t show us. She didn’t communicate. Instead, she repeatedly snapped at us with an impatient, dismissive: “No, no, no, no!” And then, in the most unacceptable moment of all, she raised her voice and told us: “You guys need to learn English.” This was not miscommunication. This was blatant discrimination and disrespect. ⸻ After she refused to continue the demo, another employee came over. He also started with the unnecessary question: “Who speaks better English?” —which already made us uncomfortable. But then, using the simplest, clearest English imaginable, he completed the entire demo with us perfectly. No confusion. No misunderstanding. No difficulty whatsoever. This proves one thing: The first employee did not reject us because of language—she simply did not want to treat us equally. Her behavior was not about communication. It was about attitude, prejudice, and a complete lack of professionalism. ⸻ ⭐ So I must ask the most important question: Since when do customers need native-level English to experience an Apple product? Is this an official Apple policy? Or is this simply the bias of certain employees who feel entitled to decide who “deserves” service? Apple constantly promotes itself as a global leader in diversity and inclusion. But what we saw in this store was the exact opposite: ✔ Language used as a tool for discrimination ✔ Technical terminology weaponized to test customers, not assist them ✔ An arrogant, dismissive attitude that rejects rather than supports ✔ A complete lack of respect for customers who don’t speak like native speakers I work in the film industry, and my entire workflow—my devices, my software, my ecosystem—is built on Apple products. I rely on Apple daily and believed in this company’s values. But what I experienced in this store made me question everything Apple claims to stand for. It was not about technology. It was not about communication. It was about being treated as “less than” from the moment we opened our mouths. I never imagined that inside an Apple Store, I would be treated with such condescension, impatience, and obvious discrimination. What happened to us was not a misunderstanding. It was clear, direct, undeniable discrimination disguised as a “language issue.” Apple speaks about inclusivity and diversity all the time. But what happened in this store shows that these values are not being practiced where it matters most— in the way customers are treated. We decided to report this not simply because we were offended, but because behavior like this especially involving discriminatory undertones and should not be tolerated in any Apple Store. I sincerely hope the management addresses this issue seriously so that no other customer has to experience the humiliation and unequal treatment we faced that day.

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