Apple The Grove

Reviews

• VA

  V B (aSaVaGe1491)

  Feb 14, 2026
  1.0
  I had an hp laptop for some 9 years and only stopped using it because the software wouldnt update to whatever new windows version is out. So, i got an apple laptop. Four months later, the thing wont charge. So, i take it in and they tell me that there are no more appointments available today. Their crappy product meets their crappy service.
• YK

  Yulenda Kao

  Feb 8, 2026
  1.0
  We came to the Apple Store excited to experience VR and watch a specific Apple TV video. While the staff was polite, the overall experience was frustrating. The explanations were long, unclear, and hard to hear, making the session feel more like a test than an experience. After spending a long time listening to instructions, we were not allowed to watch the video we actually wanted and were instead forced to watch a staff-selected one. In the end, we were told the session was over time and couldn’t even watch the 5-minute video we came for. We left feeling very disappointed and honestly quite annoyed..
• RM

  R M

  Jan 31, 2026
  1.0
  For a store who calls their tech’s geniuses. That customer service is a joke. I walk in for a pick up and instead of saying hi how are you. The employee just points his phone like I know what he wants to scan. In the whole attraction he maybe spoke 5 words to me. I had to drive back home because the email doesn’t even mention an ID, I had the barcode on my Apple Pay with my digital id on Apple wallet with a photo and a credit card with my name and he says no to giving my pick up. When I arrived again, it took less than 2 seconds to do the whole process. Of course I walk in and the same employee is just gossiping and has more words for his coworkers than the customer. I’ve had McDonald with better customer service
• CN

  Creative Network

  Jan 28, 2026
  5.0
  Let me tell you, if you desire quality service and undivided attention, this is the place to go! I was thoroughly impressed with my experience here. I came to get a new phone because my last one was cracked and not too useful for me anymore. As I patiently waited to be helped, a young man, named Christopher approached me, greeted me and asked me a series of questions pertaining to my visit and what I was looking for. He was extremely kind, patient, knowledgeable, quick and thorough as he guided me from the beginning until the end of my transaction. He answered all of my questions and upsold me on a couple of other products, in addition to what I had come for. Not only was the store beautiful as I gazed at the trees along the sides and the mirror ceiling, but all staff members were kind, professional and engaging. I am extremely satisfied with the service I received and I will only come here for my Apple needs. The store was absolutely packed with customers! This store is the top of the tier and the standard when it comes to service, staff, decor and product variety. I recommend everyone visit this store at least once and bring your friends and family with you. I am sure everyone will be extremely pleased with their visit and afterwards there are several coffee and dining locations around the area.
• AP

  Arjay Peralta

  Jan 17, 2026
  1.0
  THIS IS THE WORST APPLE STORE I HAVE BEEN TO! The service they provide is so way behind! I've been to a lot of Apple Stores but this store's service is so slow! They told us to come back after 2 hrs, and when we came back, we had to ask more than 5 people to assist us. It took another hour for them to be able to finally help us...and that was when I started getting pissed at them for making us wait for 3 hrs. I thought their service would be great 'coz their store is really nice but the service is totally the opposite.

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