Apple The Grove

Reviews

• AT

  Alison Treadwell

  2 days ago
  5.0
  Fabulous staff, especially Jake(from Boston) and Chris. They were so professional and helpful. I would highly recommend them for perfect customer service. They are a credit to Apple.
• AH

  ALEX H.

  4 days ago
  2.0
  Eeeeehh…. It was an “okay” experience. I do like the architecture of this new Apple Store location. Very open and spacious. What I do NOT like, is the very stand-offish behavior of many of the staff members here. They tend to act rather “boujee” and this condescending subtle obnoxious attitude of “I’m smarter than you.. I know way more than you… and your question is dumb” type of behavior. I did not feel I got the care and attention that I wanted, in regards to some of the questions I had for some of the staff members. I came in there, just like any other shopping customer, and I received more awkward stares and gazes… and just… very stand-offish energy from the staff. There is there is this waiting area with stools and chairs, where people can sit, while they wait to be attended to. And the wait was obnoxiously long. There were several staff members, who were just standing around aimlessly… who could have easily attended to me, but they kept acting weird and stalling almost. I didn’t understand that vibe… except that it simply came off very pretentious. Unnecessarily pretentious. It came off like oooooh I work at the Grove Apple Store, I’m soOo special. Seriously? What happened to being HUMBLE and simply helping people?? Wow man. There’s no need to act with this weird pompous “air” about you as a staff member. Simply be HUMBLE (no matter how much “knowledge” you think you have) and simply GENUINELY HELP people. Don’t make them feel stupid for asking questions. No matter how many times you may have heard that question from others. Make people feel embraced and cared for. Period. That simple. There WAS however, one young black man, on my way leaving the store (because I was so turned off by the pretentious energy from the staff overall) he literally reached out warmly, and kinda tried to get my attention warmly, as he saw me heading for the exit. I hate that I didn’t get his name… a tall, caramel complexion, black young man, who wore glasses. He made me feel “seen”… heard. He began to engage me warmly with some questions and we explored the iPhone 16 together. He was full of good energy, and was playful and cool. He showed me how fun the camera is and Apple Intelligence. I appreciated his energy and left with a fair amount of information for the product. However, I wish more of the staff there, behaved more caring, engaging, and genuinely fun-loving, the way he was. It’s sad that only one person, out of that whole big staff at Apple, made any real effort, to make me feel embraced and valued. Do better ya’ll. Do better.
• RK

  Roxana Kharaud

  6 days ago
  1.0
  I originally made an appointment to have them check my MacBook speakers but decided to trade it in for either a MacBook Air or Pro. I waited 50 minutes before deciding to cancel my appointment because the couple that was seated next to me was helped before me after only a 10 minute wait. I originally attempted to cancel it with a gentleman named Richard with one ear bud but he completely ignored me. If he would’ve taken 1 second to look up and signal me he was on a call I would’ve happily walked away. I ended up canceling with another gentleman that actually made eye contact with me.
• KC

  Kenneth Corsino

  6 days ago
  5.0
  We went to the annual lighting the Christmas tree at the Grove. It was raining the whole time but it didn't tamper with the fun and the good stage show. The highlight was the tremendous fireworks show. It was so crowded but this man saw us standing in like just to get in. He said come with me and the next thing we knew he led us through the security check and bypassed the whole crowd. We ended up ten feet from the tree! It was unbelievable that this happened. He was a God send because this was a true miracle. Rain and all we had an unbelievable time. We've been going to this event for over ten years now and anything done at the Grove is always memorable. Oh yeah, it snowed too!
• HM

  Hanna Markovich

  Nov 15, 2025
  2.0
  Little to none customer service observed. I came to make a significant purchase and it did not feel any different than when buying online. I felt like I bought a candy bar not the “latest technology” piece.

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