VCA Loomis Basin Veterinary Clinic

Reviews

• AS

  Ashley Samsel

  3 days ago
  5.0
  We had our first puppy training class with Jules. Jules is incredibly knowledgeable and skilled with fear free techniques. It was a great opportunity to socialize our puppy and learn some helpful training tips to use at home. Looking forward to the next class. I highly recommend this early training.
• AP

  Amanda Peebles

  5 days ago
  2.0
  We brought our 12 year old Bull Terrier in to be seen due to him not eating, drinking and just simply not acting right. We arrived at the facility around 8pm due to us living a good hour away. When we arrived the staff seemed very friendly and there was only 2 other families there. They took him back immediately and we were told we would be provided an update as soon as possible. We were not talked to til 9:45pm. The doctor was friendly and we were told there was some significant issues that needed investigating and to do that blood work would need to be done. We agreed and we were provided with an estimate of $388 dollars plus the visit fee which came out to approx. $565 dollars. We signed of course but it took them another 2 hours to provide us with any answers. Around 11:45 we were told that his white and red blood cell counts were extremely depleted and they were suspecting an infection accompanied with the other indications they were seeing. The doctor wanted to hospitalize to do further testing. When I asked if the medications (antibiotics) and the stay was included in the price we already paid she said no. She would be giving me a new estimate, which we wouldn't be able to afford. We were provided with the antibiotics which they didn't have to do but we were sent home. Unfortunately, our sweet boy died the next morning, in his back yard under his favorite tree. I am giving the 2 star rating only because the staff was kind, but I am very disheartened that I was made to choose between money and my beloved pet. This system is not right and I have to sit with that. I also feel that the doctor and staff new something was seriously wrong with him and chose not to help him because we couldn't pay. I believe that this process should be changed so low income families like us can receive care for our pets in a time of need.
• TB

  Tracey Butcher

  Feb 26, 2026
  5.0
  This is a great vet office! Staff is very friendly and helpful. Dr Cao in oncology helped we with treatment options for my cat. Kristen in oncology is always so caring and friendly over the phone and Breanna the nurse or tech in oncology is also very caring and helpful in working w my cat. My only complaint is the location is out of the way but worth it.
• PM

  Pam Martinez

  Feb 5, 2026
  5.0
  I am so impressed with the care my cat received while he was hospitalized in the ICU at VCA Loomis Basin Vet. The front desk person called us by name when we walked in to visit Scout and when we came to pick him up. The vet on duty each day called us at least twice per day (morning and evening) to give us an update on Scout's progress (he had a urinary blockage.) We dealt mainly with Dr. Velasquez, but all the vets were very patient with our questions and never made us feel rushed. We were allowed to visit Scout and saw how well they were treating him (giving him a blanket and a bed for him to hide under.) He's always been my "undercover" cat, and they noticed this and accommodated his need to hide underneath blankets. Yes, they are expensive, but the care is excellent and they really took impeccable care of our baby while also treating us with respect and kindness. We were advised daily regarding how much our bill was. I highly recommend taking your pet here in an emergency. We actually ended up getting a $2,000 refund after paying the estimated amount upon initial hospitalization. Honest, dedicated and very caring people!
• EB

  Elizabeth B

  Feb 1, 2026
  1.0
  on January 24 I brought my senior dog into the ER for a ruptured anal gland she received great care by Dr Wolley and the staff on duty . however I cannot say the same on subsequent visits on Thurs Jan 29 I brought her back in because my sweet dog was experiencing incredible pain , after waiting hours the Dr came out to the Lobby to talk to me telling me that my dog was just chilling in the back and she was comfortable .. we decided to do a blood test to see if she could go home on a pain medicine or anti inflammatory because the Dr thought she might have hurt her neck or have degenerative disc disease .. when the lab came back with everything clear except an elevated BUN she sent us on our way with codeine and really no explanation as to what was wrong . we were back that same night in the ER waiting nearly 4 hours because my dog was still screaming out in pain. At the time of the afternoon visit the Dr told me they had a hard time getting blood from Lola , after doing some research I found that if very little blood was drawn an infection might not show in blood work , no other diagnostics were offered to me to find out what was causing my dog so much pain . I felt dismissed , and not believed because my dog was a senior and because she was masking her symptoms at the vet . on Saturday morning I returned to the hospital again to put my baby out of her misery and pain . the doctor that performed the euthanasia was amazing , I am just disappointed in the Er doctors that did nothing for her in between Thurs and sat , It may have been my dogs time to leave this earth but she didn’t have to die in so much pain , but was charged excessively for them just saying what they think was wrong . I feel they missed an infection which turned into sepsis and I feel my dog died in unnecessary pain instead of peacefully .

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