Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Long Beach, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
278 reviews
5 stars
228
4 stars
11
3 stars3
2 stars
6
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient, with specific mentions of employees like Carlos, Sean, and Kris.
Sales Practices
Several reviews highlighted concerns about aggressive and misleading sales tactics, including unwanted charges and upselling.
Store Environment
Feedback indicated that the store can be understaffed, leading to long wait times and a less inviting atmosphere.
Product Knowledge
Customers appreciated the staff's expertise in explaining products and services, which contributed to positive experiences.
Mixed Experiences
While many had positive interactions, there were significant complaints about poor service and issues with account management.
- KOKimberly OsborneOct 11, 20255.0Sales representative was amazing. It was very quick and easy to get my new phone and he was very knowledgeable.
- TPTuti PotiSep 23, 20255.0Carlos was awesome!!! He’s the best for real. He took care of me and my phone issue.
- PBPatricia BakerSep 23, 20255.0The guys at the 2nd street were so helpful. Got me all situated and let me watch the lions game while my phone was getting situated.
- JHJohanna HulmeSep 4, 20255.0Staff is very polite and knowledgeable!
- EWElizabeth WallerAug 28, 20251.0Only go here if you want them to royally screw up your account, have them sell you a phone you don't need, or in any other way ensure you switch out of Verizon. It has taken me months to try and clean up the mess they have made of my account. If I could give them less than one star, I would
Frequently Asked Questions About Verizon
What types of wireless devices can I find at Victra – Verizon Authorized Retailer?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon, Apple, Samsung, Motorola, and Google.
What are the store hours for Victra in Long Beach, CA?
Victra is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Does Victra offer in-store pickup for orders?
Yes, Victra offers in-store pickup for customers.
What payment methods are accepted at Victra?
Victra accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Victra have support for multiple languages?
Yes, Victra provides service in both English and Spanish.
Can I recycle electronics at Victra?
Yes, Victra offers electronics recycling services.
Is there free Wi-Fi available at Victra in Long Beach?
Yes, free Wi-Fi is available at Victra for customers in store.
What nearby places can I visit before or after shopping at Victra?
Near Victra, you can explore Belmont Shore Spa for relaxation, enjoy ice cream at Snow Monster Belmont Shore or Galata Ice Cream, and dine at restaurants like Open Sesame or Viaje Restaurant.
Are there other mobile phone stores near Victra?
Yes, Verizon Authorized Retailer – GoWireless is another nearby mobile phone store you can visit.
Which local services are close to Victra for customers who might need medical or wellness care?
Nearby you can find Dr. Elaina Chiao, OD, Quality Wellness Center, and Regenerative Medical Spa for health and medical services.