Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Livermore for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
165 reviews
5 stars
71
4 stars
40
3 stars
10
2 stars
13
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant number of customers experienced poor customer service, with many citing unhelpful staff and long wait times.
Staff Knowledge
While some customers praised individual staff members for their knowledge and helpfulness, others reported inconsistent experiences, suggesting a lack of overall staff training.
Management Issues
Several reviews highlighted issues with management, including rudeness and unprofessional behavior, leading to dissatisfaction among customers.
Mixed Experiences
Customers reported a mix of positive and negative experiences, with some visits resulting in great service while others were frustrating and unproductive.
Store Environment
The store environment received mixed reviews, with some customers appreciating the cleanliness and layout, while others noted it was often busy and chaotic.
- DMDinesh MaharjanOct 8, 20251.0I visited this store today planning to switch from AT&T to Verizon, but after experiencing the worst customer service, I completely changed my mind. Now I hate Verizon. The representative was Marilyn, a Verizon Specialist.
- NDNicole DijosSep 25, 20251.0This is absolutely the worse customer service place I have ever encountered in my life. This place makes me hate Verizon. They do not ask if anyone needs help, and it’s not like the store is a big place either. I can hear them breathing! They are sitting there in the middle of the store doing absolutely nothing. No hi, how can I help you. Finally went up for help and all they do is tell you to follow the steps on the phone. Couldn’t I do this at home then ? By the time I realize it’s not working about 30 minutes later they say oh you need to pay to use our wifi !If you are not there to be sold something you are useless to them. Please remove the workers in this store. They need to go ! Edit- I have went in 3 different times hoping it would be a different experience maybe they had a bad day, NOPE just bad customer service.
- PLPaola LechugaSep 13, 20251.0you can’t even call this store? the call goes straight to Verizon customer service. god forbid these people that work there can’t answer the phone since clearly they’re so busy NOT helping their customers.
- LHLinda Hulsey-MagnessNov 29, 20215.0Great service!
Frequently Asked Questions About Verizon
What types of phones and brands does the Verizon store in Livermore offer?
The Verizon store offers the latest 5G smartphones including the new iPhone 15, Google Pixel 8, Samsung Galaxy S23, and other brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the Verizon Livermore store hours?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What types of services can I get at the Verizon Livermore store?
The store offers mobile plans, wireless internet plans, voice plans, and sells business cell phones, tablets, laptops, and mobile hotspots.
Can I pick up my online order at the Verizon Livermore store?
Yes, you can buy online and pick up your order in-store. They also offer free 2-day shipping, express lockers, and same-day delivery in select areas.
How can I schedule an in-store appointment at Verizon Livermore?
You can schedule an in-store appointment online via their website or using the My Verizon app.
What payment methods does Verizon Livermore accept?
They accept checks, debit cards, and mobile NFC payments; cash is not required.
Where is the Verizon store located in Livermore?
The store is located at 2428 Las Positas Rd, Livermore, CA 94551.
Are there any nearby restaurants if I want to grab a meal before or after visiting Verizon?
Yes, nearby options include Lanna Thai Restaurant for Asian cuisine, Baja Fresh for Tex-Mex, China Taste Fast Food, In-N-Out Burger for American fast food, Tommy Katsu for Japanese food, Quiznos for sandwiches, and Popeyes Louisiana Kitchen for chicken dishes.
What nearby stores offer related electronics and repair services to Verizon Livermore?
Nearby stores include OfficeMax Tech for IT support and electronics repair, OfficeMax for office equipment, and The Home Depot for hardware and home improvement supplies.
What nearby conveniences are available for quick stops when visiting Verizon Livermore?
7-Eleven convenience store and gas station is nearby for quick snacks, fuel, or essential items. Additionally, Starbucks is available for coffee and smoothies.