Business Details
2428 Las Positas Rd, Livermore, CA
94551, United States
Certified by Verizon • Feb 22, 2026
(925) 245-0494
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/california/livermore/livermore-203930
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Livermore for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.7
223 reviews
5 stars
106
4 stars
43
3 stars
13
2 stars
18
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, citing unhelpful staff, long wait times, and lack of accountability.
Staff Knowledge
While some reviews praised knowledgeable and helpful staff, others noted inconsistencies in staff expertise and service quality.
Mixed Experiences
Customer experiences varied widely, with some praising specific employees for their assistance while others expressed frustration with the overall service.
Management Issues
Several reviews highlighted problems with management, including unprofessional behavior and lack of follow-through on promises.
Store Environment
The store environment received mixed feedback, with some customers appreciating the cleanliness and layout, while others found it frustratingly busy or unwelcoming.
- VIValentina ImJan 11, 20261.0Should’ve looked at the reviews before coming. Worst experience ever. Worst communication, no accountability. Serious issues with this store location. Edit: had to call the corporate customer support line to essentially undo everything the associates in store had done and properly complete my orders. When I called this location initially to resolve, I was met with the associate that “helped” me denying that I ever mentioned a trade-in phone offer, even thought we had spent the entire conversation speaking about the address it would ship to. Additionally, I was charged for two internet lines after being told by the associate that one line would automatically get canceled. That was completely false, and I had to call the corporate line to have a ticket placed to actually cancel one of the orders. Straight up gaslighting, lying, incompetent, no accountability, and created more issues.
- DMDinesh MaharjanOct 8, 20251.0I visited this store today planning to switch from AT&T to Verizon, but after experiencing the worst customer service, I completely changed my mind. Now I hate Verizon. The representative was Marilyn, a Verizon Specialist.
- NDNicole DijosSep 25, 20251.0This is absolutely the worse customer service place I have ever encountered in my life. This place makes me hate Verizon. They do not ask if anyone needs help, and it’s not like the store is a big place either. I can hear them breathing! They are sitting there in the middle of the store doing absolutely nothing. No hi, how can I help you. Finally went up for help and all they do is tell you to follow the steps on the phone. Couldn’t I do this at home then ? By the time I realize it’s not working about 30 minutes later they say oh you need to pay to use our wifi !If you are not there to be sold something you are useless to them. Please remove the workers in this store. They need to go ! Edit- I have went in 3 different times hoping it would be a different experience maybe they had a bad day, NOPE just bad customer service.
- PLPaola LechugaSep 13, 20251.0you can’t even call this store? the call goes straight to Verizon customer service. god forbid these people that work there can’t answer the phone since clearly they’re so busy NOT helping their customers.
Frequently Asked Questions About Verizon
What types of phones and brands does the Verizon store in Livermore offer?
The Verizon store offers the latest 5G smartphones including the new iPhone 15, Google Pixel 8, Samsung Galaxy S23, and other brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the Verizon Livermore store hours?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What types of services can I get at the Verizon Livermore store?
The store offers mobile plans, wireless internet plans, voice plans, and sells business cell phones, tablets, laptops, and mobile hotspots.
Can I pick up my online order at the Verizon Livermore store?
Yes, you can buy online and pick up your order in-store. They also offer free 2-day shipping, express lockers, and same-day delivery in select areas.
How can I schedule an in-store appointment at Verizon Livermore?
You can schedule an in-store appointment online via their website or using the My Verizon app.
What payment methods does Verizon Livermore accept?
They accept checks, debit cards, and mobile NFC payments; cash is not required.
Where is the Verizon store located in Livermore?
The store is located at 2428 Las Positas Rd, Livermore, CA 94551.
Are there any nearby restaurants if I want to grab a meal before or after visiting Verizon?
Yes, nearby options include Lanna Thai Restaurant for Asian cuisine, Baja Fresh for Tex-Mex, China Taste Fast Food, In-N-Out Burger for American fast food, Tommy Katsu for Japanese food, Quiznos for sandwiches, and Popeyes Louisiana Kitchen for chicken dishes.
What nearby stores offer related electronics and repair services to Verizon Livermore?
Nearby stores include OfficeMax Tech for IT support and electronics repair, OfficeMax for office equipment, and The Home Depot for hardware and home improvement supplies.
What nearby conveniences are available for quick stops when visiting Verizon Livermore?
7-Eleven convenience store and gas station is nearby for quick snacks, fuel, or essential items. Additionally, Starbucks is available for coffee and smoothies.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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