Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Lancaster for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
321 reviews
5 stars
153
4 stars
45
3 stars
28
2 stars
15
1 star
80
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; some customers praised specific employees for their helpfulness, while others reported poor service and lack of knowledge from staff.
Store Experience
Many customers expressed frustration with long wait times and complicated in-store processes, leading to a preference for online services.
Product Knowledge
Several reviews highlighted a lack of product knowledge among staff, resulting in incorrect information being provided to customers.
Pricing Issues
Customers frequently mentioned high prices and perceived price gouging on accessories and services.
Mixed Reviews
While some customers had positive experiences and recommended specific employees, others had negative experiences and advised against visiting the store.
- JFJustin Furlong3 days ago1.0Terrible employees they all are lucky i didnt wait for them to get off work and catch em outside
- YVYanoski ViamonteOct 31, 20255.0I had a great Experience with customer service at this store yesterday 10/30 2025 not only with Emily that she gave me an excellent customer service was very professional and courteous she very patiently answered all my questions I personally give her 10+ stars, now talking about the rest of the team they were amazing too cause anyone or them I asked a question I received an awesome answer I including by name Ever ,Olivia, Robert and the rest of the team, very satisfied with the service
- AAAngela “Ang”Oct 23, 20251.0Terrible service and rep lacked knowledge and gave me the wrong information. Representative ignored me to work with another customer though i requested his help.
- ETEric TrotmanSep 20, 20251.0I visited a Verizon store hoping to upgrade my phone, but unfortunately, I wasn’t able to get the help I needed. The in-store process felt complicated and unhelpful. Surprisingly, I ended up upgrading my phone online instead, and it was a much smoother and more simplified experience compared to what I was offered at the store. While I appreciate Verizon’s online platform for making the process straightforward, I expected better assistance and guidance from the in-person store visit.
- RLRynisha LawrenceJul 20, 20255.0My experience was great. I came in 30 minutes before closing. I was able to get two lines for me and my husband in less than 30 minutes. The employee that I dealt with name was Rosa. She was very patient and diligent and she saved me a lot of money and they gave my kids goodie bags with water bottles because we were the last customers in the store so I really appreciate it
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Lancaster?
The Verizon store in Lancaster is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Which 5G smartphones are available at the Verizon store?
The store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
Can I schedule an appointment before visiting the Verizon Lancaster store?
Yes, you can schedule an in-store appointment online for your convenience before visiting the store.
Does Verizon Lancaster offer in-store pickup or delivery options?
Yes, Verizon Lancaster offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
Which languages are supported at Verizon Lancaster?
The store supports English and Spanish languages.
What payment methods does Verizon Lancaster accept?
Verizon Lancaster accepts debit cards, mobile NFC payments, and paychecks, and does not require cash only transactions.
What types of products are available for businesses at Verizon Lancaster?
Products for businesses include business cell phones, mobile hotspots, tablets, and laptops.
What nearby places can I visit around Verizon Lancaster for food and drinks?
Nearby food and drink options include Panera Bread for coffee and bakery items, RareTea for bubble tea and smoothies, Little Caesars Pizza for quick pizza, and Cold Stone Creamery for ice cream treats.
Are there any financial services near Verizon Lancaster where I can manage my finances?
Yes, ACE Cash Express and OneMain Financial are nearby places offering financial services such as installment loans and financial advising.
Can I rent a car near the Verizon Lancaster store?
Yes, Hertz and Thrifty Car Rental are nearby agencies where you can rent cars or trucks.