Business Details
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Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
3,718 reviews
5 stars
2,050
4 stars
827
3 stars
380
2 stars
143
1 star
318
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times for assistance and unhelpful staff.
Product Availability
Several reviews mentioned issues with product availability, including empty shelves and problems with online orders not matching in-store stock.
Positive Staff Interactions
Despite negative experiences, some customers highlighted helpful and knowledgeable staff members who provided excellent service.
Store Environment
The store was described as clean and well-organized, but some customers noted a lack of items and low employee morale.
Geek Squad Issues
Multiple reviews expressed dissatisfaction with Geek Squad services, including installation problems and unprofessional behavior from staff.
- SVS Velasquez3 days ago2.0I paid $300 for Geek Squad support and can never get a member on the phone. When I call, there are about 4 minutes of computer questions and advertisements on the phone but I'm never connected to a Geek Squad support member. This membership is a RIPOFF!
- LGLuis Gomez4 days ago5.0Had a great experience at Best Buy. I came looking for some headphones from my iPhone. I was able to find them. The cashier was very friendly and kind. Now I can make some calls from my phone and have a good conversations with my customers.
- JLJerry LNov 16, 20251.0Incredibly irresponsible and rude store. I purchased an open-box excellent condition Sony TV. I had called in advance to confirm that all the accessories were in the box as this location is 45+min away from me. When I went to pick up the TV, they gave it to me in an LG box, which should've been a red flag, but reassured me that everything was in the box and the TV was in working order. I took the TV home, only to find that it was missing the TV remote and the charging cable was for an LG TV, not the original Sony TV's. The next day I called the store to ask if they could pick it up from me for the return since the listing and condition of the product was incorrect. Their home and theater employee told me they can't do that for open box items, which isn't what I wanted to hear, but it is what it is. However, he then criticized me for not bringing the TV back to the store as soon as I found a problem, and his condescending tone implied that I was wasting his time talking to him instead of driving the TV to the store. I found time to bring the TV to the store over the weekend for the return. They tried offering me a random power cable from a box of cables to keep the TV (without even knowing if it would fit the TV) and didn't even address the remote. Truly insulting that they think that would be an acceptable solution. They then tried offering me a new TV at full price, which meant I would have to pay the difference. I told them I wanted a return and they inspected the TV and processed my return. Throughout this entire process, not a single employee apologized for the inconvenience or showed even a hint of empathy. What an absolutely infuriating experience.
- SHSalvador HernandezOct 25, 20251.0I brought my gaming labtop to this location and the geek squad returned my labtop with more issues.
- ZGZeke GrierOct 14, 20251.0The customer service here is horrendous. I bought an iPad Pro a couple of months ago and now some Samsung Earbuds Pro 3 and all I ask is if I scan my rewards. It turns out that I got no rewards points because the guy said that you have to have a Best Buy card which is a lie. These stores are a dying business and you would think the employees will take the time on making the customers happy. Amazon has a next day delivery and I think I will buy from them for now on.
Frequently Asked Questions About Best Buy
What types of products can I find at Best Buy Lakewood?
Best Buy Lakewood offers TVs, computers, appliances, and more, with expert advice and Geek Squad support.
What are the opening hours of Best Buy Lakewood?
Best Buy Lakewood is open from 10:00 AM to 9:00 PM Monday through Saturday, and 10:00 AM to 8:00 PM on Sundays.
Does Best Buy Lakewood offer in-store and curbside pickup services?
Best Buy Lakewood provides in-store pickup, but does not offer curbside pickup.
Can customers with disabilities access Best Buy Lakewood easily?
Yes, Best Buy Lakewood has a wheelchair-accessible entrance for customers with disabilities.
Does Best Buy Lakewood provide repair services?
Yes, Best Buy Lakewood offers service and repair support including the Geek Squad service.
What payment methods are accepted at Best Buy Lakewood?
Best Buy Lakewood accepts debit cards and checks, and does not require cash-only payments.
Where is Best Buy Lakewood located?
Best Buy Lakewood is located at 5101 Clark Ave, Lakewood, CA 90712, USA.
What nearby entertainment options are available around Best Buy Lakewood?
Customers can visit nearby venues such as Malecon de Lakewood and El Malecon Nightclub for dance and concert entertainment, or the Starlight Lakewood Center Theatres and Pacific Theatres Lakewood for cinema experiences.
Are there places to eat near Best Buy Lakewood?
Yes, nearby dining options include Fuddruckers burger restaurant and The Hop bar.
How can nearby public services assist customers visiting Best Buy Lakewood?
Nearby public services like the Lakewood Sheriff’s Station and multiple USPS Post Offices can assist customers with law enforcement and mailing needs before or after visiting Best Buy.