Best Buy

Reviews

• JJ

  Jaslynn Johnson

  Feb 20, 2026
  1.0
  Woke up at 5 am today 2/20/26 for the pokemon launch Me my little sister and friend. We brought it to the workers attention how some people from the line were cutting others in line, we seen some people get into their car drove off and came back into the line , others that weren’t even in line were cutting and have saved spots from their friends. We let the worker in advance an hour before opening how some people weren’t in line and the worker didn’t do anything about it. They handed out tickets and let the people who cut EVEYONE who was originally in line, very disappointed in how they handled their launch and handled everything. With multiple people complaining and brought their concerns to the workers they should’ve been more consistent and considerate to those who actually had patience and wnayed them and not letting scalpers get away with everything. Pls do better and have better work ethic for future reference.
• BC

  Brian C

  Feb 11, 2026
  1.0
  I strongly discourage anyone from buy appliances from Best Buy. Four years ago I purchased a $4k LG refrigerator, among many other appliances during a kitchen remodel. Less than a year later, the refrigerator’s craft ice maker stopped working. Geek Squad ultimately replaced the ice maker. Since then I’ve experienced this same issue nearly a dozen times. Recently, the Geek Squad agents did not show up for a pre scheduled repair appointment that was made three weeks in advance. I was not given advanced notice of the canceled appointment, and instead was notified the morning of. I’ve asked to return the refrigerator, and I’ve even asked for a replacement or store credit to purchase a new fridge. Best Buy has refused all requests. Their only response has been, “We’re sorry for the inconvenience” and for me to continue scheduling service appointments. According to many of the Geek Squad technicians I’ve spoken with, LG is notorious for making poorly designed ice makers, and Best Buy absolutely refuses to work with its customers. Rather than standing by the products they sell, they push garbage units and shaft their customers. Costco will be my go to store for appliances going forward.
• JF

  Johnny Flores

  Feb 7, 2026
  5.0
  Just had another great experience at Downey Best Buy. Their staff is top notch. Super knowledgeable and are always patient. Wouldn't go any place else for my appliance needs. Did I mention their selection? Something for everyone. Would definitely recommend.
• BP

  Bryssa Padua

  Jan 30, 2026
  1.0
  I purchased a Lenovo slim pro 7 in July of 2024 from this store. The laptop came opened and I was told that the previous owner did not return the charger it came with. So I was sold a separate charger a 100w USB-c charger. I was told that since the charger wasn’t the original from the box that my laptop would notify me it’s the wrong charger but to ignore it. My laptop would notify me but I was expecting it after all I had been told it would. In December of 2025 my laptop wouldn’t turn on after I had charged it so I took it to get fixed. The technician told me that it was my charger that I had been sold one incorrectly and that the correct one would be a 140w usb-c (3 pin) 100-240v. I had spent nearly $900 at this store for them to knowingly sell me the wrong charger. I returned to the store and asked for some kind of resolve. I explained how I know it was past the return window for their policy, but that I still thought it was unfair. I was greeted kindly by a worker who understood the situation but when they went to get their manager (Rudolpho) it was a different situation. He said there was nothing that could be done because of how long it has been. And when I explained the situation how I was basically lied to about the charger he said, and I quote “I don’t know if that actually happened”. Essentially calling me a liar even though I had brought my friend with me who was there when I bought the laptop. Why would I lie? Waste my time and theirs. I brought the laptop to the store and the wrong charger still in its box. I knew it had been an extended amount of time but I was hoping for an exception because of the situation. What was I supposed to expect? I’m sorry my laptop didn’t break down in the expected time, I thought I was being sold the correct accessories to my laptop. They gave me a number to call, I did and nothing came of it. I was transferred over 6 times in one phone call. It is extremely unfair that I had to spend nearly $900 for what. A damaged laptop and the wrong charger. And not even be offered some sort of apology. This store, and this company does not care about their consumer. Please save your hard earned money and shop elsewhere.
• YY

  Yoshi

  Jan 23, 2026
  1.0
  Best Buy is a dying business and only chance of prolonging the inevitable closure is the ability to serve and provide customer service. I am reminded by general manager Adolfo why consumers have looked past the big box store. Purchased a new tv as a gift and after turning on the screen there was damage from the manufacturer behind the screen affecting the picture, which Adolfo confirmed after plugging in the tv. 2 days after the return window did warrant an exchange or credit towards an upgrade. However a $50 annual membership would warrant an exchange if I chose that option. I chose the loss of the tv, will never need a membership or shop at Best Buy. Thank you for giving me a story to share with others of what not to do. Don’t ask for a private message thru your social media platforms. No further assistance is needed.

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