Feedback on staff is mixed; while some customers praise the kindness and professionalism of the vets, others report rude or indifferent behavior from receptionists and technicians.
Service Quality
Many customers appreciate the thoroughness and care provided by specific veterinarians, particularly Dr. Avon and Dr. Chiang, but there are complaints about long wait times and unprofessional handling of appointments.
Facility Conditions
Several reviews mention the facility being outdated and not clean, with cramped waiting areas that may not be suitable for anxious pets.
Cost Concerns
Numerous customers express dissatisfaction with pricing, feeling that services are overpriced and that unnecessary treatments are suggested.
Communication Issues
There are reports of poor communication regarding appointments, treatment plans, and follow-up care, leading to frustration among clients.
CV
Carole Veloso
4 days ago
5.0
Large Dobie. Excellent Vet
MZ
Mady Zach
Jan 6, 2026
5.0
VCA Grossmont has been my dogs primary veterinarian clinic for the past 3 years. Every single experience with the staff has been nothing short of delightful. They are kind, patient & very helpful. My dog gets excited everytime we pull up to the vet! Every time I’ve called they answered promptly and answer all my questions in a way I can understand. Highly recommend making VCA Grossmont your primary vet as well!
ED
Evangeline D
Dec 11, 2025
2.0
They were very strict in time and always says the doctor is busy and cannot accomodate. After check- in you still have to wait couple of mins before they could accomodate you. Not a good customer service.
SB
Sarah Brennan
Nov 2, 2025
5.0
They do great work / partnership with the humane society and normal pet owners. The staff is so kind and accommodating.
SB
Stephanie Bamford-Erickson
Oct 19, 2025
5.0
The staff here is amazing. I have been with VCA for over 12 years at different locations. I've always had wonderful doctors. Dr Avon is who I see and she is so sweet.
She's incredible at her job and my dogs love her. She has a very gentle touch. They are compassionate and I feel my dog's are very well taken care of.
Frequently Asked Questions About VCA Grossmont Animal Hospital
What are the operating hours of VCA Grossmont Animal Hospital?
VCA Grossmont Animal Hospital is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 2:00 PM, and is closed on Sundays.
What pet services does VCA Grossmont Animal Hospital offer?
They offer services including advanced care, allergy relief, diabetes treatment, diagnostics, diet and nutrition, flea and tick control, preventive care, spay and neuter, vaccines, weight loss programs, and more for cats and dogs.
Where is VCA Grossmont Animal Hospital located?
It is located at 8274 Parkway Drive #106, La Mesa, CA 91942, USA.
Is VCA Grossmont Animal Hospital accredited?
Yes, it is accredited by the American Animal Hospital Association (AAHA).
Does VCA Grossmont Animal Hospital follow health and safety protocols?
Yes, each VCA hospital follows health and safety protocols based on healthcare best practices and local regulations.
What is the contact number for VCA Grossmont Animal Hospital?
You can reach them at +1 619-697-0082 (local phone) or +1 619-825-1146 (main phone).
Where can I find more information or specials for VCA Grossmont Animal Hospital?
Visit their website at https://vcahospitals.com/grossmont or their Facebook page at https://www.facebook.com/162736810573452. They also offer a free first exam coupon for new clients.
Which nearby beauty salons are close to VCA Grossmont Animal Hospital?
Nearby beauty salons include Hair Designs by: Jennifer, Ifancy nails lounge & spa, Marcello Castillo Hair Station, Salon De Solage, and Diamond Spa, which can be convenient for personal care before or after visiting the hospital.
Are there nearby dining options near VCA Grossmont Animal Hospital?
Yes, dining options near the hospital include Lakay Haitian Cuisine, Rigoberto's Taco Shop, Chili's Grill & Bar, The Village House Kalina, and Petrino's Greek Restaurant—great places to grab a meal before or after your appointment.
What nearby services might be convenient for someone visiting VCA Grossmont Animal Hospital?
Nearby services include Senior Helpers for personal care, Comerica Bank for financial needs, and California Soccer League for fitness activities, offering convenient options around your visit.