Verizon

4.3
221 reviews
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Business Details

11248 Old Mill Lane, Jackson, CA
95642, United States
(209) 267-8196
https://www.russellcellular.com/store-locations/jackson-ca
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About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 11248 Old Mill Lane in Jackson, CA 95642

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
11248 Old Mill Lane, Jackson, CA
95642, United States

Hours

Reviews

4.4
214 reviews
5 stars
160
4 stars
23
3 stars
7
2 stars
3
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Mariah, Ethan, and Rosie.

Staffing Issues

Several reviews highlighted concerns about the store being understaffed, leading to long wait times and inadequate customer service.

Mixed Experiences

While many customers had positive experiences, some reported poor service, including lack of acknowledgment and unprofessional behavior from staff.

Product Knowledge

Customers appreciated the staff's ability to answer questions and provide detailed information about products and services.

Problem Resolution

Several reviews noted that staff went above and beyond to resolve issues, such as helping with phone transfers and deactivating stolen phones.
  • BM
    Branden Mejorado
    Nov 15, 2025
    5.0
    Great customer service, employees are friendly and knowledgeable.
  • KM
    Kyle Menig
    Oct 30, 2025
    5.0
    Wasted so many hours with customer support trying to upgrade my phone. Said hell with it and went into the store instead. Got my phone upgraded and problems resolved without issue.
  • JM
    Josh McEwen
    Oct 1, 2025
    5.0
    Everyone was awesome. Jesse (I think was his name) helped me personally. Jade always great as well. Jeff was great in helping keep things moving smooth as I overheard and noticed. Super prompt on helping the crowd in there, multitasking, extremely informative, friendly and professional.
  • ML
    Mitch L
    Sep 17, 2025
    5.0
    My experience transferring away from AT&T my service and my parents service along with purchasing new internet was a great experience with Jordan at Jackson Verizon. He is great at multi tasking with many customers at once. I even saw him run out the store to help a lady that thought it was to busy inside, to help her quickly with an issue she was having. It’s hard to find people like Jordan these days.
  • TM
    Tina Morgado
    Sep 10, 2025
    5.0
    Rosie is amazing. She fixed my uncle's phone in a few minutes! She's extremely helpful and knowledgeable and her customer service skills are a 10+++!
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Frequently Asked Questions About Verizon

What products and brands does Verizon at 11248 Old Mill Lane in Jackson offer?

Verizon offers a variety of products including smartphones, cellular phones, tablets, accessories, smartwatches, and prepaid services from brands like Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG.

What are the opening hours for Verizon in Jackson, CA?

The store is open Monday to Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.