Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Apple Irvine Spectrum Center
930 Spectrum Center Drive, Irvine, CA
92618, United States
Hours
Reviews
3.7
1,205 reviews
5 stars
663
4 stars
140
3 stars
78
2 stars
46
1 star
278
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported unprofessional and rude staff, with several experiences highlighting a lack of assistance and dismissive attitudes.
Staff Knowledge
While some staff members were praised for their knowledge and helpfulness, many others were criticized for being uninformed and unhelpful.
Wait Times
Customers frequently mentioned long wait times for service, both for appointments and walk-ins, leading to frustration.
Product Support
Several reviews indicated dissatisfaction with the support provided for product issues, including repairs and troubleshooting.
Positive Experiences
Despite the negative feedback, some customers had positive experiences with specific staff members who provided excellent service.
- GGGirishNov 11, 20255.0Great customer service. Staffs are very friendly
- RGRyan GNov 10, 20255.0Received amazing customer service here. Started with Francisco who was very helpful even while handling multiple guests. Then came Jonas who was very friendly, sociable, helpful and not pushy whatsoever. Ended up walking out with a Mac desktop and the new AirPods Max. These two guys, especially Jonas, need recognition for their above and beyond service.
- PNPeter NamOct 29, 20251.0Less than 1star. I have appointment and I wait over 30 minutes. Terrible experience with Manager Branden
- TTT TOct 28, 20251.0Rude staff. Don’t come here. To the manager and director of this store: I should’ve read the reviews prior. I just read below of people reporting rude and condescending staff and this guy was exactly that. I believe the person that asked if I needed help was David. not 100% sure but I didn’t need any help, he asked me so I might as well ask some questions. Every human being on this planet needs time to try things on, think things through when shopping. It’s called shopping for a reason. I merely put on the display Apple Watch for 5 min, took some photos trying to feel out the new product. I did not say one word to him, he then turns to me to say: “the return policy is 14days fyi since that’s probably how long long it will take you to decide”. He also said gold color looks better on Asians and snarlingly asked why I’m even comparing it to my old watch. What? Like I’m sorry? Why do you work here if you want to make people uncomfortable like it is a crime to take a second to think as if he expects me to see something and buy it in one second and if not I get judged and criticized? He helped another customer as another person came up so I picked up my phone to answer some messages that came in in the mean time . Then he turns around to say if I’m asking friends for advice in a snarky tone. I wasn’t. How’s that any of his business. But even if I did , so what. So what if people need 5 min, 30 min, 1 day, 2 days or however long. There was no respect for space for customers to “ shop”. Another customer bought a new device and he opened it and turns it on and he turns to that customer and says it in a snarky tone again, “ why are you setting it up right now , go sit over there”. He was so condescending and just disgusting. Because of him I did not buy anything nor do I want to be there ever again . I am not giving him any commission if they do earn that. He shouldn’t be working there making people uncomfortable. He is not fit for the job.
- MSMai SalemOct 24, 20251.0Worst experience in my whole life in this location. Unprofessional staff. No one has any ideas of how the trade in process is going. Disrespectful communication, they struggle even with the return process. Staff juggle you around when they can’t figure out a hiccup. Avoid at all cost
Frequently Asked Questions About Apple Irvine Spectrum Center
What products can I find at the Apple Irvine Spectrum Center?
You can shop for iPhone, Mac, Apple Watch, iPad, and more at the Apple Irvine Spectrum Center.
What technical support services are available at the store?
The Genius Bar provides technical support and assistance with your Apple products.
What are the regular store hours for the Apple Irvine Spectrum Center?
The store is open Monday to Thursday and Sunday from 10:00 AM to 9:00 PM, and Friday and Saturday from 10:00 AM to 10:00 PM.
Are there any holiday hours or days when the store is closed?
The store is closed on November 27, 2025, and December 25, 2025. On other holidays, hours may vary, such as opening earlier or closing earlier on certain days.
Does the Apple Irvine Spectrum Center offer in-store pickup and delivery options?
Yes, the store offers both in-store pickup and delivery services.
Is the Apple Irvine Spectrum Center accessible for customers with disabilities?
Yes, the store has a wheelchair accessible entrance.
What payment methods are accepted at the Apple Irvine Spectrum Center?
The store accepts debit card payments and mobile NFC payments.
Is there free Wi-Fi available at the Apple Irvine Spectrum Center?
Yes, free Wi-Fi is available for customers at the store.
What dining options are available near the Apple Irvine Spectrum Center?
Nearby restaurants include Little Sister (Vietnamese), Robata Wasa (Japanese sushi), Curry Up Now (Indian), Falasophy (Lebanese), 85°C Bakery Cafe, and Starbucks for coffee and snacks.
What nearby stores can I visit for shopping after visiting the Apple Store?
Nearby shopping options include Stance, Free People, Brandy Melville, TravisMathew, H&M, Nike Irvine, Nectar Clothing, and Barbell Apparel.
Are there family-friendly places near the Apple Irvine Spectrum Center?
Yes, the Pirate Ship Playground and Kids Play Area are nearby and great for families with children.