Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Indio, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
447 reviews
5 stars
381
4 stars
19
3 stars
9
2 stars6
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being knowledgeable, friendly, and helpful, with specific mentions of employees like Miguel, Daniel, and Omar.
Service Speed
Several reviews highlighted long wait times and slow service, with some customers expressing frustration over delays and lack of acknowledgment from staff.
Product Knowledge
Customers frequently noted the staff's expertise in assisting with phone upgrades, account issues, and product recommendations.
Mixed Experiences
While many reviews were positive, there were also significant complaints about rude service and unresolved issues, indicating inconsistency in customer experiences.
Store Environment
The atmosphere was generally described as friendly, but some customers reported a lack of organization and efficiency in handling customers.
- AVAndres ValdovinosNov 10, 20255.0Friendly staff very knowledgeable. Gave me options to get an added line. The store is well presented and clean.
- RCRey CastroNov 3, 20252.0Negative experience. I’ve been a Verizon customer for over three years. I went in at opening time to get a sim card issue sorted out. There were two customers waiting ahead of me and only one employee (Last name: Gutierrez). I’ve worked in customer service and sales for over a decade so I know the pressure from working alone and having multiple customers waiting so I patiently waited. After about a half hour he finished with the first customer. When he got to the 2nd customer it got really out of hand. He chatted with the guy for over 20 minutes and then looked over at us and said without greeting, “do you have a question?” I started explaining the issue and then he cut me off and said, “ok, have a seat someone will be in soon,” and he continued chatting with the “customer” about personal matters, tacos and shrimp for over 30 mins. I guess since they were speaking in spanish he thought we didn’t understand. By that time, 2 more customers entered and he helped the customer that came in after us and went back to continue his food conversation he was having, the other customer walked out because he saw that he wasn’t being helped or even greeted. While they did that I was able to reach a technician over the phone and get the help I needed. I spent exactly 1 hour and 25 minutes in the store without getting any assistance. By the time I left, there were 3 customers waiting behind me and gutierrez was still laughing it up with the same guy. Maybe it was just a bad day for this location, but I felt disrespected and ignored here.
- RRRebeca RodriguezNov 2, 20251.0Customer service is TERRIBLE! I will never go there.
- BFBonnie FrankOct 28, 20254.0Excellent associate. Very knowledgeable, personable. Easy to work with. Great business experience.
- MCMike CobleySep 22, 20255.0got a new one iPhone 17 air at the Verizon store today and had an amazing excellent service transferring my account to my new phone
Frequently Asked Questions About Verizon
What products does Verizon in Indio, CA offer?
Verizon offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the operating hours of Verizon at 42225 Jackson St, Indio, CA?
The store is open Monday to Friday from 9:00 AM to 7:00 PM, and on Saturday and Sunday from 10:00 AM to 7:00 PM.
Does the Verizon store in Indio provide in-store pickup services?
Yes, Verizon offers in-store pickup for online orders.
Which payment options are accepted at Verizon in Indio?
Verizon accepts American Express, Discover, Mastercard, Visa, Apple Pay, Samsung Pay, Android Pay, and cash payments.
What brands of devices can I find at Verizon in Indio?
You can find devices and accessories from Verizon Wireless, Samsung, Apple, Motorola, Google, and several other brands.
Is the Verizon store in Indio welcoming to LGBTQ customers?
Yes, the Verizon store welcomes LGBTQ customers.
Are there any nearby restaurants I can visit before or after shopping at Verizon in Indio?
Yes, nearby restaurants include Carl's Jr., Dunkin', El Pollo Loco, Chipotle Mexican Grill, Sayulita Tap Room, and IHOP, offering a variety of fast food, Mexican cuisine, coffee, and breakfast options.
What other nearby stores could I visit in Indio after visiting Verizon?
Nearby you can find stores such as dd's DISCOUNTS, Dollar Tree, Carter's, Hibbett Sports, Payless ShoeSource, Sally Beauty, Ross Dress for Less, and Vallarta Supermarkets for shopping variety.
Are there financial services near the Verizon store in Indio?
Yes, you can visit nearby financial institutions including Chase, US Bank, and access services like Coin Cloud Bitcoin ATM for currency exchange.
Where can I get my electronic devices serviced near Verizon in Indio?
Nearby, there is Computer Repair Co., an electronics service provider, and Animal Samaritans offers veterinarian services if needed.