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Brand Certified

Verizon

4.6
(470 reviews)

Business Details

42225 Jackson St, Indio, CA
92203, United States
(760) 775-4100
https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon authorized retailer in Indio, CA. Our team provides a simple and helpful experience for every guest. You can shop the latest Verizon phones, tablets, smartwatches, home internet options, accessories, and device protection. We support both personal and business accounts. Our store consultants can help you upgrade devices, manage plan changes, add new lines, and set up products for home or business use. Frontier Internet is also available at this location, with strong offers for homes and businesses in the area. Visit us for reliable wireless service, expert support, and solutions that fit your needs.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
42225 Jackson St, Indio, CA
92203, United States

Hours

Reviews

4.6
470 reviews
5 stars
399
4 stars
19
3 stars
9
2 stars
6
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and professional, with specific mentions of employees like Daniel, Miguel, and Felipe.

Wait Times

Several reviews highlighted long wait times and inadequate staffing, leading to frustration among customers.

Mixed Experiences

While many customers had positive experiences, there were notable complaints about poor service and unprofessional behavior from some employees.

Store Environment

The store was generally described as clean and well-presented, contributing to a positive shopping atmosphere.
  • AP
    Andrea Payne
    4 days ago
    5.0
    This store is always my go to place. Alan helped me out with the switching over my mother’s new phone. Very professional and helpful, you guys have an amazing employee on your hands. Thank you Alan, i genuinely appreciate you.
  • KO
    Keila Ortega
    Feb 25, 2026
    5.0
    I had such a great experience at my local Verizon store. Daniel assisted me with upgrading both my phone and my internet, and I truly couldn’t have asked for better service. We ran into several obstacles with my account, and the over-the-phone Verizon customer service agent was honestly giving us the runaround. Despite that, Daniel remained incredibly patient, calm, and determined to get everything resolved. He took the time to make sure both my phone and internet were properly upgraded, and he even helped me find a better bundle that works perfectly for my needs. I’m so grateful for his persistence and professionalism. I also want to recognize Sal, who was working alongside Daniel. They only had two employees in the store at the time, and while Daniel was helping me on the phone with customer service, Sal did a great job assisting the other customers and supporting us as needed. Both of them handled the situation with patience and care, even though my situation caused some delays. I’ve always come to this location for all my phone needs, and every experience has been positive. The team consistently goes above and beyond to make sure I get the best deal and truly understand my options. Thank you both so much, I really appreciate everything you did for me. I 100% recommend this store!
  • SN
    sang nguyen
    Feb 19, 2026
    1.0
    Do not trust this store. Sell rep will promise you anything to take your money. I lost over $200 and can't get my money back.
  • BA
    Beatrice Acosta
    Feb 18, 2026
    5.0
    In and out in no time. Staff was friendly and helpful
  • JA
    Junior Aguilar
    Feb 10, 2026
    5.0
    super professional &’ helpful employee named jose !

Brand Certified Facts from Verizon

This information is certified by Verizon and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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