Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Hollywood, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.1
411 reviews
5 stars
300
4 stars
14
3 stars
10
2 stars6
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff, particularly Eddie and Malik, for their helpfulness and professionalism.
Sales Practices
Several reviews highlighted concerns about deceptive sales tactics and unexpected charges after promotions.
Staff Knowledge
Customers noted that staff members were knowledgeable and able to assist with complex issues.
Store Environment
The store was generally described as clean and well-stocked, contributing to a positive shopping experience.
Mixed Experiences
While some customers had excellent experiences, others reported poor service and unethical behavior from certain employees.
- JFJannifer Fluellen5 days ago5.0ET was amazing ! He made process sooo smooth! I’m so happy with my new phone! My kids were loosing it but he went above and beyond to help keep them calm all while helping me !! I recommend asking for him anytime
- ILIan LitchfieldNov 11, 20255.0Excellent customer service. I lost my phone in Vegas and came in to figure out my options. Eddie helped me find the best route to get a new phone, save money, and remedy my issue. After receiving my bill, I was confused about certain charges so I returned to the store for more explanation. Eddie went over everything with me clearly and it all ended up making sense. Cherry on top- he waved some fees, left feeling heard and respected. Shout out to Eddie! You the man
- JRJo RiveraNov 8, 20255.0I had a great experience! Felix went above and beyond to assist my brother and I! Felix was patient and very knowledgeable about everything we asked. Looking forward to only come to him for all our business! Thanks again Felix!!
- DRdavid riveraNov 8, 20255.0Felix was an amazing associate. He was patient. He was knowledgeable and he was a great sales person. He treated my sister and I very good. He has the voice of an ASMR artist which is the best! If you want someone who will be patient, and has the voice of calm ask for Felix. Thank you so much for all your help!
- MNM NemanNov 7, 20251.0Dont buy a phone here if you're switching from apple to android. There are so many layers about how your storage is kept in Samsung cloud vs Verizon cloud they neglected to share. Memories were stored on my device are gone from summer vacation. I can't recover them because Samsung doesn't support Verizon in ways you won't realize until it's too late.
Frequently Asked Questions About Verizon
What is Victra and what services do they offer at their Hollywood location?
Victra is a Verizon Authorized Retailer in Hollywood, CA, offering a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection. They also provide new lines, upgrades, and accessories services.
What brands of devices and accessories can I find at Victra in Hollywood?
Victra offers products from brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands including Casemate, Otterbox, PureGear, and more.
What are the store hours for the Victra Verizon Authorized Retailer in Hollywood?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 6:00 PM.
Does Victra in Hollywood offer in-store pickup?
Yes, Victra offers in-store pickup services at their Hollywood location.
What payment methods are accepted at the Victra Verizon Authorized Retailer?
They accept various payment options including American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is there free Wi-Fi available at the Victra store in Hollywood?
Yes, the store offers free Wi-Fi to its customers.
What languages are supported at the Victra Verizon Authorized Retailer in Hollywood?
Services are available in English and Spanish at this location.
Can you recommend nearby places of interest around the Victra store in Hollywood?
Nearby places include the European Wax Center for beauty services, Walgreens pharmacy for health needs, and Redbox kiosks for movie rentals, all within walking distance for convenience before or after your visit.
How can I get to Victra Hollywood using nearby transit or landmarks?
Victra is located on Vine Street, close to Sunset Boulevard & Vine Street, a notable entertainment and travel hub, which makes it easy to find and access the store.
Are there any restaurants near Victra Hollywood where I can dine before or after shopping?
Yes, several nearby dining options include Ike's Love and Sandwiches, Hungry Cat seafood restaurant, and 800 Degrees Woodfired Kitchen for Italian cuisine, offering a variety of choices nearby.