Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Hanford for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
277 reviews
5 stars
146
4 stars
32
3 stars
21
2 stars
20
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported rude behavior and a lack of assistance.
Store Experience
Many customers expressed dissatisfaction with long wait times and the need for appointments, leading to frustration during visits.
Product Issues
Several reviews highlighted problems with phone upgrades and warranty claims, indicating a lack of effective resolution for product-related issues.
Loyalty and Value
Long-term customers noted that Verizon offers good loyalty incentives, but some expressed frustration over rising costs and dissatisfaction with service.
Staff Knowledge
While some staff were praised for their knowledge and assistance, others were criticized for being unhelpful or misinformed.
- NENora EscalanteNov 6, 20251.0If I can give ZERO STARS I would. Micheal was our representative, I went in on Monday to port in from are.He gave me a a price point with multiple services. I’m an elderly folk who I feel gotten taken advantage of. He told me one price and when I called into customer service they gave me a double amount that I was unaware of. There are what looks like temporary numbers on my account then my original number was ported in, he added a iPad and a box that I was unaware of how to use or what it is used for. My daughter had to call in to get everything situated, I was charged for items I shouldn’t have been charged for. its been such a head ache. He also didn’t explain I had to have the expensive top tier plan In order to even get a “free phone” and I can’t change the plan. he didn’t discuss how the free phone works. He didn’t discuss the 40 for every device to be activated. We waited there for 3 hours for him to get everything situated didn’t offer any water, was in the back room for a while before comping out and talking with us. Just a horrible experience. Then I left home and I couldn’t receive any calls, for three days. Highly do not recommend!
- AMAshley MeloOct 20, 20255.0Thank you, Michael for excellent customer service. I upgraded my phone and purchased a new phone case, after a day I didn’t really like it and went in for an exchange. Michael made the process a breeze and even helped me out further with billing questions & discount programs.
- RMRobert MackoOct 19, 20252.0Bring a copier so you can get everyone on the same page. Walked in to switch carriers and they said we have an upgrade available. I thought we'd look into all the new phones and research the ones we liked first so we decided to wait for the upgrade. One week later we go to upgrade and we are stopped because Verizon has a balance on a phone that's been PAID OFF for over a year, so nearly two hours on the phone with CS we get that settled. We go in a third time to upgrade but now we have to pay a $700 deposit for EACH phone. That's not in the terms / agreement anywhere, it's only because Verizon wants us to build credit buy paying our monthly bill which is strange because to upgrade a phone they need a credit check anyway. Overall very dissatisfied and we ended up buying both phones from an Apple store with the $700 deposits. Why would I want to deal with Verizon CS more than I have to already. Best cell coverage in Hanford but you pay for it with hours of unnecessary conversations with CS and a constant run-around. Good luck and don't forget the Advil.
- RDrenee davidsonJul 22, 20255.0Friendly and very helpful. Better than the other one in town
- JJjessicaleaMar 27, 20185.0Friendly staffer who answered all my questions and helped me get the texting , on my phone to work.
Frequently Asked Questions About Verizon
What brands of smartphones does the Verizon store in Hanford offer?
The Verizon store in Hanford offers the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL, including the new iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
What are the store hours for the Verizon location in Hanford?
The Verizon store in Hanford is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Does the Verizon Hanford store offer in-store pickup and delivery options?
Yes, Verizon Hanford offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas for online orders.
Can I schedule an appointment online before visiting the Verizon store in Hanford?
Yes, you can schedule an in-store appointment online via their website or through the My Verizon app before visiting the Hanford location.
What types of services does the Verizon store in Hanford provide?
The store offers mobile plans, wireless internet plans, and voice plans to meet your mobile and home connectivity needs.
What payment methods are accepted at the Verizon Hanford store?
Verizon accepts debit cards, mobile NFC payments, and checks. They do not require cash only payments and also accept used goods.
Does Verizon Hanford offer free Wi-Fi for customers?
Yes, the Verizon store in Hanford provides free Wi-Fi for customers visiting the store.
Which nearby restaurants could I visit before or after shopping at Verizon Hanford?
Nearby restaurants include Country Waffles, IHOP for breakfast and brunch, Jack in the Box for fast food, Denny's café, Buffalo Wild Wings, and Panda Express for quick meals.
Are there any automotive services close to the Verizon Hanford store?
Yes, American Tire Depot is nearby, providing tire sales and automotive repair services, useful if you need vehicle maintenance during your visit to Verizon.
What healthcare facilities are near the Verizon store in Hanford?
Nearby healthcare providers include Baz Allergy Asthma & Sinus Center, Contemporary Family Practice, Gage Pediatrics, and Western Dental & Orthodontics, which can be convenient for health-related visits before or after your Verizon appointment.