Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Grass Valley, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
300 reviews
5 stars
231
4 stars
25
3 stars
7
2 stars
8
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, knowledgeable, and helpful, with many specific mentions of individual employees like Trevor, Daniel, and Ashley.
Efficiency
Many reviews highlighted the quick service and efficiency of the staff, with customers appreciating how fast their needs were addressed.
Mixed Experiences
While most feedback was positive, some customers reported negative experiences, including long wait times and unhelpful staff, indicating inconsistency in service quality.
Product Knowledge
Customers frequently noted the staff's expertise in handling technical issues and providing detailed explanations about products and services.
- BAbananna annaJan 4, 20261.0Absolutely horrible service. They increased my monthly rate without notice, I can't get any help from their customer service by phone so I come to this store only to receive horrible customer service and be told, "uhhh, I dont know, you should go to corporate in Roseville". Seriously?! Hate this service
- JWJerry WestfallDec 21, 20255.0Great service easily getting 4 IPhones exchanged with 2 upgrades to IPhone 17proe and converting 2 Samsung phones to Iphone17s
- SMscotty MckinneyDec 19, 20255.0Jet pack for nomadic travelers
- CAConnie AddingtonDec 14, 20255.0The customer service is just terrific, your guys are extremely knowledgeable, and helpful. They know what they’re doing, a nice change from a lot of retail stores. Daniel was fabulous. This is why I’ve been with Verizon since BEFORE it was Verizon!
- MBMax BennettDec 12, 20255.0Great service, Daniel was extremely knowledgeable and made quick work of my phone upgrade. Thank you !
Frequently Asked Questions About Verizon
What products and brands does Verizon in Grass Valley offer?
Verizon offers a full range of wireless devices including phones, tablets, smartwatches, accessories, and brands like Samsung, Apple, Motorola, Google, and more.
What are the normal business hours for Verizon at 682 Freeman Ln?
Verizon is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What payment options does Verizon in Grass Valley accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Verizon offer in-store pickup services?
Yes, Verizon provides in-store pickup for orders.
What languages are spoken at Verizon in Grass Valley?
Staff at Verizon speak both English and Spanish to assist customers.
How can I contact Verizon Grass Valley by phone or email?
You can call them at +1 530-477-8042 or email Info@victra.com.
Are there any nearby coffee shops where I can relax before or after visiting Verizon?
Yes, Peet's Coffee and Tea is nearby, a great spot to enjoy a coffee before or after your visit.
Where can I find other mobile phone stores close to Verizon Grass Valley?
There is another Verizon store and Victra - Verizon Authorized Retailer nearby, offering additional wireless services.
What nearby shopping options are available alongside Verizon in Grass Valley?
Nearby shopping includes Famous Footwear, Maurices, Raley's, and Mattress Firm, perfect for combining your electronics visit with other needs.
Does Verizon in Grass Valley provide any eco-friendly services?
Yes, they offer electronics recycling to help customers responsibly dispose of devices.