Business Details
682 Freeman Ln, Grass Valley, CA
95949, United States
Certified by Verizon • Feb 22, 2026
(530) 477-8042
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon authorized retailer in Grass Valley, CA. Our team provides a simple and helpful experience for every guest. You can shop the latest Verizon phones, tablets, smartwatches, home internet options, accessories, and device protection.
We support both personal and business accounts. Our store consultants can help you upgrade devices, manage plan changes, add new lines, and set up products for home or business use.
Frontier Internet is also available at this location, with strong offers for homes and businesses in the area.
Visit us for reliable wireless service, expert support, and solutions that fit your needs.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.4
305 reviews
5 stars
235
4 stars
25
3 stars
7
2 stars
8
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Trevor, Daniel, and Ashley for their exceptional service.
Efficiency
Many reviews highlighted the quick and efficient service provided, with customers appreciating the fast handling of phone upgrades and issues.
Mixed Experiences
While most feedback was positive, there were notable complaints about poor service from some staff members, including instances of disinterest and lack of knowledge.
Store Management
Several customers expressed concerns about understaffing and long wait times, suggesting that the store could benefit from better organization and more employees.
- SCStewart Nelson (Go Sea It Charters . com)Feb 14, 20265.0All good
- SQSharron QuinnJan 25, 20265.0Ashley was so helpful and fast! Thank you!
- BAbananna annaJan 4, 20261.0Absolutely horrible service. They increased my monthly rate without notice, I can't get any help from their customer service by phone so I come to this store only to receive horrible customer service and be told, "uhhh, I dont know, you should go to corporate in Roseville". Seriously?! Hate this service
- JWJerry WestfallDec 21, 20255.0Great service easily getting 4 IPhones exchanged with 2 upgrades to IPhone 17proe and converting 2 Samsung phones to Iphone17s
- CAConnie AddingtonDec 14, 20255.0The customer service is just terrific, your guys are extremely knowledgeable, and helpful. They know what they’re doing, a nice change from a lot of retail stores. Daniel was fabulous. This is why I’ve been with Verizon since BEFORE it was Verizon!
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Certified February 22, 2026Yext Knowledge Graph
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