VCA Chatoak Animal Hospital

Reviews

• BC

  Brittney Cannon

  5 days ago
  1.0
  Brought my 14 year old dog for an emergency visit, and they completely ignored us for 3 hours, promised updates and then disappeared, and then when we asked about updates, we were told “they know, they’re coming to give you an update,” but no one would come for another half hour. We ended up just leaving, my dog had 2 more seizure like episodes in the days after. We found another emergency vet who asked us to come in immediately for the same symptoms. We were immediately referred to a specialist because of the severity of the symptoms completely ignored by VCA Chatoak, and for a fraction of the price. Not to mention they insisted on a rectal temperature, even after my dog cried and refused. Instead of then doing an ear temperature, like every other vet I’ve ever visited, the vet tech just left without taking his temperature at all. This was one of the scariest moments I’ve had with a pet, and VCA Chatoak multiplied the trauma. I would never send a pet I was worried about to anyone working at this office. Meanwhile, another elderly dog also left while we were waiting for just not being treated or seen. It is despicable how these people treat elderly animals, and if we were seen, I’m sure the bill would have been over $400. My bill at the emergency vet that actually provided quality services was less than $150, including tests. Save you and your pet the trauma and look for another vet.
• LA

  Luis Aguirre

  Feb 26, 2026
  5.0
  It is with great gratitude that I write this feedback to what has proven to be the best team of healthcare individuals for my beloved 13-year-old mini schnauzer; Dr Jones. After taking him to his previous regular vet that had seen him his entire life, during a health crisis back in December of 2025, he simply stated that there was nothing he could do and that I should consider the “alternative” as opposed in helping him survive this crisis. I am so glad I didn’t listen to him and came to VCA ChatOak where they immediately took my boy, examined and treated him for what turned out to be a Diabetic Ketoacidosis that they quickly were able to diagnose and provide treatment for. First treated by Dr Gouldburn who initially identified the problem, and followed by Dr Srinath, who is now my pet’s primary doctor, demonstrated their invaluable talent, ability and compassion in caring for him, to which my wife and I are forever in their debt for giving our pet a second chance in life. Dr Srinath, along with her team of extremely skilled and caring techs, convalesced my very delicate boy to an almost full recovery and keep providing the treatment that he needs to thrive and continue living life comfortably. Dr Srinath’s love of her profession undoubtedly incarnates what any pet lover wishes to see in their pet’s healthcare provider, and we could not be more appreciative of her and her team’s excellent service. Thank you Dr Srinath, VT Nicole and everyone at Chatoak for your wonderful assistance. Luis A.
• JR

  Janeth Ramirez

  Jan 10, 2026
  1.0
  am writing to express a concern regarding an incident that occurred during a veterinary appointment for my dog. I would like to clarify that the veterinarian herself was very respectful, professional, and kind at all times. My concern is specifically regarding the conduct of one of the veterinary assistants. There was a misunderstanding about my appointment time, and instead of respectfully trying to help or checking whether the doctor might be able to assist, the veterinary assistant told me that I had to leave and schedule another appointment. The manner in which this was said was disrespectful and dismissive. I felt uncomfortable and judged, especially as other staff members were watching, which created an intimidating situation. I was not asking for anything inappropriate—only guidance and courtesy regarding the scheduling confusion. I believe clients and their pets should always be treated with respect and professionalism. I hope this matter is reviewed so that patient and client care can continue to reflect the high standards demonstrated by the veterinarian.
• CP

  Cerin P

  Dec 20, 2025
  5.0
  My dog Indi has IMHA and so unfortunately we’re frequent fliers here. Every single person in this office, from the vets, to the front office staff, is exceptionally kind and goes out of their way to make us feel comfortable and to keep my dog alive. Despite all of the scary stuff that has happened to my dog, he genuinely seems to understand that everyone here cares about him and helps him. So even when he feels terrible, he still has a little butt wiggle when we go in. Rather than feeling scared, he trusts them to make him feel better. I cannot thank them enough for their outstanding care.
• JF

  Joy Rachel Famor

  Oct 17, 2025
  5.0
  Thank you, VCA, for always taking excellent care of our Checkers. ❤️🐶 All her doctors and vet techs have always been wonderful with Checkers. We always leave VCA feeling relieved and at peace of mind after every visit. Kudos to Dr. R. Florio last night for going above and beyond what we had initially sought and promptly calling us with the results before she left her shift. We truly appreciate your exceptional care, Doctor.

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