VCA Arden Animal Hospital

Reviews

• AP

  Ananda Palmore

  Mar 4, 2026
  1.0
  Terrible experience, where do I start? Bad attitude at the front desk! I was completely ignored upon entry( I should’ve let then). If you are going to VCA because you’ve done so before just DONT. Let’s talk pricing. $121 for a wellness exam alone. I brought in a perfectly healthy dog and was charged $598 for wellness and vaccines! Customer service: You would think that in 2026, the year of AI, there would be a smoother transition of medical files between hospitals . They put a lot of responsibility on the customer - you have to have alll your medical records and judge you if you do not. they don’t even fill your prescriptions online they give you a physical. OBVIOUSLY VCA does not have a general standard for customer satisfaction or pricing . It’s actually shameful and they lost a long time customer.
• WI

  William Bilsland III

  Feb 5, 2026
  5.0
  Convenient friendly location with helpful employees.
• KF

  Keegan Farias

  Dec 22, 2025
  1.0
  I have taken 2 cats to this clinic and both times have been very hard on the whole family. With one cat we were told she had severely increased intracranial pressure (icp). They wanted to do brain scans costing over 3000 dollars. I am in the medical field for humans. When I asked about Cushings triad in cats (a sign of icp in humans) the entire tone of the conversation changed and icp was off the table. The next time I went I brought in a kitten who had injested a plant and threw up about 6 times and could not keep down water. I was worried about dehydration. VCA told me that the kitten had a debilitating life threatening disease and wanted to run tests for 1000s of dollars. When I asked the staff why they think its an infection instead of just a bad reaction to a plant, they had no answer. I asked about the vital signs. Normal temperature, normal heart rate, normal respiratory rate, all normal. No fever, no infection. I sat in the waiting room for hours. I finally demanded fluids and went home. The vet never even took the time to discuss the kitten with me. They just let the kitten sit there scared in her cage. This clinic tells you the worst case scenario. They don't look at simple things like vital signs. They jump to the most expansive and invasive procedures. My wife was in tears, the kids were in shambles. The cat has brain issues, the kitten has such a bad infection she might die. Both animals are safe at home weeks later, with no treatment and no tests from this place or any other. This place is 100% a money making scam. They pray on your emotions and dont consider the impact they have financially or emotionally.
• BB

  Bryan Basham

  Oct 18, 2025
  1.0
  The worst. Bad attitude at the front desk. Always trying to upsell you. I moved out of state, my new vet requested my dogs records 4 times and they never sent them. Stay away from this place.
• TJ

  Tom Jacobsmeyer

  Aug 31, 2024
  5.0
  Very good service for our cat that was having some problems. Doctor was very nice, techs were helpful.

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