Apple The Americana at Brand

3.9
1092 reviews

About

Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • [Free/Paid] wi-fiNot available

Location

Apple The Americana at Brand
877 Americana Way, Glendale, CA
91210, United States

Hours

Reviews

3.9
1,092 reviews
5 stars
647
4 stars
153
3 stars
67
2 stars
33
1 star
192

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including long wait times, unhelpful staff, and rude interactions.

Staff Professionalism

While some employees were praised for their helpfulness and professionalism, others were criticized for being dismissive and untrained.

Store Organization

Customers frequently mentioned disorganization and inefficiency in handling appointments and customer inquiries.

Product Availability

Several reviews highlighted issues with product availability and communication regarding stock, leading to frustration among customers.

Repair Experience

Customers expressed dissatisfaction with repair services, citing delays and unresolved issues after repairs.
  • JM
    Jesús Omar González Melchor
    5 days ago
    5.0
    Todas las tiendas Apple están geniales y el trato es demasiado amable Y esta plaza que pertenece a Glendale es un lugar fabuloso para tomar un café en alguna de sus calles y disfrutar el clima.
  • MO
    Mary Eileen O'Donnell
    6 days ago
    5.0
    I had to go to the store twice over the holidays for them to restore my 2020 Mac, which had stopped working. They were absolutely wonderful. They couldn’t complete it the first day because the store was closing. So I had an appointment and went back the second day. Particularly helpful was Emmanuel. He was extraordinarily helpful and kind. Fernando helped too. This is a great location.
  • AS
    Anumita Sinha
    Jan 4, 2026
    1.0
    Very average experience. Came in to buy the latest iPhone 17 Pro and was requested to wait for a long time, prioritising other customers who are just browsing. Additionally if you’re spending $1100+ you would at least expect some decent treatment. This is what they suggested to use as they weren’t giving out bags anymore.
  • MK
    Manon KLEIN
    Dec 12, 2025
    5.0
    I brought my MacBook Air in for a technical issue. Alfonso and Fernando took care of it. They were wonderful! I thank them for their time, patience, and professionalism.
  • GM
    Gurgen Markosian
    Dec 7, 2025
    1.0
    Disgusting service waited an hour to buy a phone. Didn't wait for anyone and left.

Frequently Asked Questions About Apple The Americana at Brand

What products can I find at Apple The Americana at Brand?

You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple The Americana at Brand.

Does Apple The Americana at Brand offer technical support?

Yes, the store offers technical support at the Genius Bar where specialists can assist you.