Apple Glendale Galleria

Reviews

• JM

  Jesús Omar González Melchor

  6 days ago
  5.0
  Me encantan las tiendas Apple en california
• AN

  A Nazar

  Dec 17, 2025
  2.0
  After passing at least a dozen employees finally one asked what I needed and after asking about a software update issue they said no way to uninstall it but failed to ask what issues iOS26 was causing before immediately walking off. Had an even worse experience at the Americana Apple store
• MM

  Marissa Martin (MarissaJuliette)

  Dec 8, 2025
  1.0
  I've never written a review like this, but what happened at this Apple Store, specifically with the Genius Bar, was shocking, humiliating, and caused me weeks of unnecessary stress. I brought in my new iPhone 16 Pro for a simple USB-C issue. Based on their recommendation, the store replaced the entire logic board. Within days, the exact same issue returned. When I went back to the store for a second repair (exactly a week after the first), instead of acknowledging the possibility of a botched repair, the Lead Genius told me, without hesitation and without showing me any verifiable evidence, that my phone had been "tampered with" and that my warranty was void. The store refused to repair my phone, despite the fact that they were the only ones who had ever opened or serviced it. The Lead Genius stated my only option was to pay $750 for a new phone. My phone was brand new and within warranty. I have never opened, modified, or taken the device anywhere else except this Apple Store only a few days before. Yet this is exactly what I was accused of doing. I was stunned and embarrassed. I'm a responsible, rational adult who knows better than to open a device under warranty, so being accused of doing something I never would have done was incredibly humiliating. I actually left the store in tears because I was being accused of something I did not do and had no way to "prove" otherwise. But here's the truth: when I escalated the case through Apple Support, multiple Senior Advisors confirmed that the store never uploaded any photo evidence at all, even though Apple requires it for any tampering determination. They also found that the store did not document standard post-repair testing the day of the initial repair. In other words, my phone was never properly evaluated, and the accusation had no documented basis whatsoever, besides the own repair technician's notes. Not only that, but the camera also started to fail and show as an "unknown part:" a clear indicator that it was incorrectly reinstalled by the store when they did the logic board replacement. At this point, it became clear that this Apple Store either mishandled the repair or failed to follow basic procedures, and instead of investigating their own work, they defaulted to blaming the customer. Wrongly voiding someone's warranty is not a trivial decision; being told I might owe $750 because of an accusation with zero evidence was incredibly stressful. In this economy, placing that kind of burden on a working professional over a mistake they caused, all while being part of a multi-billion dollar corporation, is completely unacceptable. FINALLY, when Apple Support's depot received my phone (I mailed it into them), they confirmed what I already knew: There was NO tampering. My repair was completed with no charges and no flags on my account. Apple Support was slightly difficult to navigate and took weeks of constant communication, but eventually they did do the right thing and resolved the issue. The Support advisors were also a lot more understanding and kinder than the Genius staff, particularly the Lead Genius, at this store. The Glendale Galleria Apple Store mishandled my device, failed to follow Apple's repair procedures, and then tried to blame me for their mistake. The lack of accountability, and the way I was treated, was unacceptable. Their negligence and accusation caused me weeks of stress and constant back-and-forth communication with Apple Support until I could resolve the issue myself and get a replacement phone. In terms of value, even a free repair isn't "free" when the store's mistake costs you weeks of stress, multiple support calls, lost time from work, and the risk of being charged $750 for something you didn't do. The experience with the Glendale Galleria Apple Store was absolutely NOT worth it. If you want your repairs handled professionally, or if you value basic respect as a customer, avoid this location at all costs. I will never set foot in this store ever again, and I HIGHLY recommend you do not either.
• TA

  The All-Father

  Nov 19, 2025
  1.0
  The managers here have absolutely no sympathy for anyone. Apple is still as judgmental as it has always been.
• PK

  Patrick Kennedy

  Nov 19, 2025
  2.0
  Apple used to be known for its good customer service but this is certainly not the case at the Glendale Galleria store. My phone case is falling apart due to defective materials and they consider the degradation of the case to be my fault, and will not honor their warranty. It will be hard for me to buy any more apple products after this insulting treatment.

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