Apple Glendale Galleria

Reviews

• TA

  The All-Father

  5 days ago
  1.0
  The managers here have absolutely no sympathy for anyone. Apple is still as judgmental as it has always been.
• PK

  Patrick Kennedy

  5 days ago
  2.0
  Apple used to be known for its good customer service but this is certainly not the case at the Glendale Galleria store. My phone case is falling apart due to defective materials and they consider the degradation of the case to be my fault, and will not honor their warranty. It will be hard for me to buy any more apple products after this insulting treatment.
• MM

  MJ

  Oct 25, 2025
  3.0
  I’ve had 2 experience getting repairs done at this store - the first was great - I got my battery replaced and I already had apple care, it took them like 2 hours and when I came back it was like a new phone. The second was…mostly good. I came to get my front camera replaced (I’d dropped it). Mostly covered by AppleCare again, and they told me it would be done in less than an hour and a half but because they’d have to replace basically the back of the phone, it would be like a new phone. That all happened, and though it’s kind of a pain, I wasn’t too worried. But as I was setting it back up, it insisted I activate an e-SIM using a separate phone. When I went into the apple store for the repair I had a physical SIM. I went back to the Apple Store today to see if it was accidentally removed, and the worker told me that e-SIMs were standard since the iPhone 10, that they never would have touched SIM cards, and I just needed to go to T-Mobile to get it activated. I went over and the T-Mobile guy told me I had had a physical sim, gave me a new one, and no issues. I went back just to let the guy know that they might need to communicate with their technicians not to mess with SIM cards. The guy we’d first talked to was adamant that they my phone wouldn’t have had a physical sim, and the other woman said “oh well it must have just been accidentally removed.” No apology, no concern. I’ve really liked most of the folks I’ve interacted with there but that was such a weird lack of concern for the customer and gaslighting. Would I come back? Yeah, probably. The service itself has been mostly good and it’s pretty quick. But you bet I’m going to be asking more questions when I leave.
• GP

  Gia P.

  Oct 23, 2025
  1.0
  The woman with dark blonde hair wearing glasses was unbelievably rude to me. I just asked her if there’s a line or a list to get helped and she literally shooed me away, with the gesture too. She wasn’t helping anyone btw.
• SS

  Sam

  Oct 15, 2025
  4.0
  This store is very helpful although keep in mind that they don't come up to you and ask if you need help, you have to ask someone who's available. My parents arrived to the store first and asked a guy about the price of an iphone 17 (they didn't specify which one to me though) and the guy just told them the price and left, the employee didn't even offer if they'll be buying it the guy just left as if they were a waste of time which made them call me to help them out. I never caught the employees name. I asked for help to an employee named John I believe (i'm bad with names) and was super helpful but then introduced us to a female employee (with btw really pretty nails also I forgot her name, again, i'm bad with names) she was super helpful as well she answered all of our questions and guided us throughout the transaction.

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