Many customers praised the friendly and helpful staff, although some reported inconsistent service quality.
Product Availability
Customers noted a good variety of products, but there were complaints about limited stock and out-of-stock items.
Store Experience
The store was generally described as clean and organized, with easy navigation, though some customers experienced long wait times for assistance.
Pricing
Customers appreciated the competitive prices and good deals available, particularly on electronics.
Mixed Reviews
While many had positive experiences, there were also significant complaints regarding specific service issues and product availability.
DJ
Dave J
Nov 11, 2025
1.0
I bought a Power Supply Unit from here that was defective, by the time the Corsair customer service got back to me and issued an RMA, I was outside of the short 15-day return window, now I'm paying an extra 10-20% cost of the item because the manufacturer doesn't pay for RMA shipping.
Shopping here was a mistake, I'd have much easier solutions to this problem anywhere else. I've tried to call the store to see if I can just get an exchange and it's all overseas support people struggling to understand me over the phone. Employees are kind enough but the displays are trashed and the store doesn't feel well cared for. I guess that's just the reality of the state of box stores in America these days.
TL
Tom Litle
Nov 10, 2025
5.0
Great customer Service - Ryan was very helpful and knowledgeable on all brands of TV's. He Took his time and shared all the INFO on each and every one I looked at, when I ready to purchase and check out and getting everything in my truck as extremely fast. I will shop Gilroy Best Buy again. Thank You
TA
Tasya Amelia
Nov 4, 2025
5.0
Such a wonderful place
AL
aLbert Legaspi
Oct 28, 2025
4.0
Good place for electronics and very helpful employees!
What are the operating hours of Best Buy in Gilroy?
Best Buy Gilroy is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Gilroy offer curbside pickup services?
Best Buy Gilroy offers curbside pickup services for convenient same-day order collection.
Where is Best Buy located in Gilroy?
Best Buy is located at 7011 Camino Arroyo, Gilroy, CA 95020, United States.
What types of products and services are available at Best Buy Gilroy?
You can shop for TVs, computers, appliances, and more. The store also offers expert advice and Geek Squad support.
Is Best Buy Gilroy wheelchair accessible?
Yes, Best Buy Gilroy has a wheelchair-accessible entrance to accommodate all customers.
Does Best Buy Gilroy provide in-store repair services?
Yes, Best Buy Gilroy offers service and repair support in-store.
What payment methods are accepted at Best Buy Gilroy?
Best Buy Gilroy accepts debit cards and checks; cash payments are not required exclusively.
What nearby places can I visit before or after shopping at Best Buy Gilroy?
Nearby attractions include Pho Thanh An (Vietnamese restaurant), Cold Stone Creamery (ice cream shop), and Chuck E. Cheese (pizza restaurant and arcade).
Are there other electronics or tech-related stores near Best Buy Gilroy?
Yes, Geek Squad and T-Mobile are close by, providing mobile phone and electronics services for your convenience.
Where can I get food or drinks near Best Buy Gilroy?
You can find various nearby options such as Jamba Pacheco Pass Center for smoothies, Olives Mediterranean Market And Grill for Mediterranean cuisine, and Starbucks for coffee.