Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.2
1,747 reviews
5 stars
986
4 stars
443
3 stars
164
2 stars
51
1 star
103
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, with specific mentions of employees like Christian, Angel, and Chris for their outstanding service.
Product Availability
Several reviews indicated issues with product availability, including discrepancies between online stock and in-store inventory, leading to customer frustration.
Store Condition
Feedback highlighted a mix of cleanliness and organization in the store, with some customers noting that displays were not well cared for.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about misleading information from staff and inconsistent service quality.
- RGRaven De GuzmanJan 4, 20265.0uhhh I got a walkman, didn't know they have it in stock. nice
- BSBruce SantoJan 2, 20264.0Best buy is all around great. It's their service department that they use to outsource repairs is what makes them look bad !
- MPMelissa PetersDec 31, 20255.0We received such outstanding customer service from Christian C. that I had to leave a review. My daughters went into Best Buy looking for the new WNBA trading cards, and it appeared they were completely sold out. Christian took the extra time to check the system, saw there were five available, and was determined to track them down. He found all five and truly made my kids’ Christmas! I’m so grateful for Christian and the effort he put in. Thank you so much!
- BHBertha HerreraDec 30, 20251.0I bought a tv at Best buy Gilroy Ca, I also bought a 5 year protection plan for the tv, accidentally the tv got a small crack, I live kind o far from Gilroy so I called first to make sure they would take the tv for what it had and they said yes at no cost with my protection plan, I made an appointment and I get there and I could hear them talking in the back for 10 minutes nobody comes out even though I kept saying hello hello I have an appointment at 1:40 finally a gentleman man came out and couldn't help me so he went to grab some one called Mike with a not so nice attitude just to tell me that my protection plan didn't cover cracks, I wish they would've told me that before I bought the tv and the plan I've would've gone to Costco instead. Very disappointed ☹️
- BJBrooke JuLynDec 3, 20255.0I had such an incredible experience today at Best Buy. I went in to return a laptop and was helped by Angel, and I cannot say enough great things about him. He was efficient, friendly, and made the entire process unbelievably easy. He barely asked any questions, which I appreciated so much because the return was already stressful on my end. He even apologized a few times, even though none of this was his fault at all, and it just showed how genuinely kind and customer focused he is. Angel made me feel totally taken care of from start to finish, and the whole interaction took only a couple of minutes. In a world where customer service can sometimes feel rushed or indifferent, he was the complete opposite. He was patient, professional, and just an absolute pleasure to work with. Best Buy is lucky to have someone like Angel on their team. If you need help with anything, I highly recommend asking for him. He turned my whole day around.
Frequently Asked Questions About Best Buy
What are the operating hours of Best Buy in Gilroy?
Best Buy Gilroy is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Gilroy offer curbside pickup services?
Best Buy Gilroy offers curbside pickup services for convenient same-day order collection.
Where is Best Buy located in Gilroy?
Best Buy is located at 7011 Camino Arroyo, Gilroy, CA 95020, United States.
What types of products and services are available at Best Buy Gilroy?
You can shop for TVs, computers, appliances, and more. The store also offers expert advice and Geek Squad support.
Is Best Buy Gilroy wheelchair accessible?
Yes, Best Buy Gilroy has a wheelchair-accessible entrance to accommodate all customers.
Does Best Buy Gilroy provide in-store repair services?
Yes, Best Buy Gilroy offers service and repair support in-store.
What payment methods are accepted at Best Buy Gilroy?
Best Buy Gilroy accepts debit cards and checks; cash payments are not required exclusively.
What nearby places can I visit before or after shopping at Best Buy Gilroy?
Nearby attractions include Pho Thanh An (Vietnamese restaurant), Cold Stone Creamery (ice cream shop), and Chuck E. Cheese (pizza restaurant and arcade).
Are there other electronics or tech-related stores near Best Buy Gilroy?
Yes, Geek Squad and T-Mobile are close by, providing mobile phone and electronics services for your convenience.
Where can I get food or drinks near Best Buy Gilroy?
You can find various nearby options such as Jamba Pacheco Pass Center for smoothies, Olives Mediterranean Market And Grill for Mediterranean cuisine, and Starbucks for coffee.