Best Buy

Reviews

• CL

  CHAONAN LIU

  Mar 21, 2026
  1.0
  I ordered a gaming laptop from the Best Buy website on January 29, with an expected delivery date of February 10. However, it was marked as delivered on February 6 at approximately 1:00 PM, five days earlier than scheduled. Later that same afternoon, around 3:00 PM, the delivery driver returned and took the package from my doorstep. As a result, I never received the laptop. I contacted Best Buy and waited for the outcome of their investigation. I was later informed that they could not provide a reshipment or refund and was advised to contact local law enforcement and my bank. I filed a police report, and the police recommended that I continue pursuing the matter directly with Best Buy. As a consumer, I am deeply disappointed with how this situation has been handled and expect a reasonable resolution. I am requesting a refund or replacement, as the issue occurred during the delivery process arranged by Best Buy!
• MW

  Mary Wells

  Mar 16, 2026
  5.0
  Very helpful solving a computer problem.
• OV

  Orlando Villalobos

  Mar 11, 2026
  1.0
  Muy mala experiencia en esta tienda, personal incapacitado y sin sentido común para ayudar al cliente, no tienen experiencia ni para poder hacer un intercambio para adquirir un nuevo teléfono, nunca volveré a esa sucursal...
• BA

  Bob Aronson

  Mar 6, 2026
  3.0
  Same old discount electronic retail box store without much discount in a narrowing retail market of overkill in the Amazon Walmart duopoly. This store aligns with several others in central California: consistently managed and laid out as Target withers away and circuit city and fry’s and computer shopper are long dead. Ok boomer - so 12 TB drives are $400 now compared to $109 in May 2024 for enterprise SATA CMR with 5 year warranty. Funny how domestic brands are subject to full blown Chinese tariffs, and even worst corporate piggery. I guess in a year or two it might feel like Black Friday again, but until then I’m not paying for AI companies appetite on all storage for enterprise while we shuck low grade external refurbs. Bite me! Same story different day. Save your cash. Just wait until they earn your cash - don’t dare revolve credit on inflated markets’ price propaganda.
• TB

  Timothy Borden

  Jan 30, 2026
  1.0
  Best Buy, have dropped the ball. I bought a television online and a setup installation. But when the guys brought the TV over, they said that they didn't do the set up installation part. So I had to call back the Best Buy. And they can't get anybody out here until the following week. So that means I have to wait a whole week after I purchase a nice big TV. And it's just sitting in my living room, steal in the box. And I had also thought about purchasing a new laptop from them also, but I changed my mind after this situation. I never had a problem like this. With Best Buy best buy has always been the Best Buy in everything. Even when it came out with the Geek Squad. But now I assume the people that they hiring are not that qualify to execute an order.

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