Verizon

4.5
262 reviews
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Business Details

13091 Harbor Blvd, Garden Grove, CA
92843, United States
(714) 786-3816
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Garden Grove, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
13091 Harbor Blvd, Garden Grove, CA
92843, United States

Hours

Reviews

4.5
260 reviews
5 stars
218
4 stars
13
3 stars
2
2 stars
3
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and knowledge of staff members like William, Ryan, and Fabian, highlighting their patience and professionalism.

Staffing Issues

Numerous reviews mentioned long wait times due to insufficient staff, often noting that only one employee was available to handle multiple customers.

Mixed Experiences

While some customers had positive experiences, others reported significant frustrations with service, including unresolved issues and poor communication.

Sales Tactics

Several reviews indicated concerns about aggressive sales tactics and unexpected fees, leading to dissatisfaction with the purchasing process.
  • EL
    Ervin Luzon
    2 days ago
    5.0
    Great service, William was very helpful!
  • MT
    Mimi Tran
    Jan 3, 2026
    5.0
    William has good customer service skills. William is patient with customer. William is helpful and happy to answer all customer’s concern.
  • MH
    Marysol Hernandez
    Dec 30, 2025
    5.0
    William and everyone had so much kindness and patience for me, I greatly appreciate them
  • EP
    Edgar Perez
    Dec 26, 2025
    5.0
    William is awesome! He helped me set up all my new phones/lines and was very knowledgeable! Thank you guys!
  • MW
    Mafi William
    Dec 2, 2025
    1.0
    Would give it no star if i could. I am very disappointed with this location. Went to this location twice. First time i went in to buy the new iPhone but never got a chance to talk to anyone as there was only 1 employee working and 2 people in front of me. I was there for a little over 30 min and the guy was still working with the customer he was working with when i got there. So i left. Second time, I Ordered the new iphone 17 pro max for pick up. Talked to customer service on the phone and was told my phone is ready for pick up. I went to pick it up but was told by an employee that i had to call customer service to have it delivered. 2 days later got an email that my order was canceled cz i didn't pick up my device. So disappointed with the service received.
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Frequently Asked Questions About Verizon

What products can I find at the Victra Verizon store in Garden Grove?

The store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, Motorola, and Google.

What are the operating hours of the Victra Verizon store on Harbor Blvd?

The store is open Monday to Friday from 10:00 AM to 9:00 PM, Saturdays from 10:00 AM to 8:00 PM, and Sundays from 10:00 AM to 7:00 PM.