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Brand Certified

Verizon

4.5
(268 reviews)

Business Details

(714) 786-3816
https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon authorized retailer in Garden Grove, CA. Our team provides a simple and helpful experience for every guest. You can shop the latest Verizon phones, tablets, smartwatches, home internet options, accessories, and device protection. We support both personal and business accounts. Our store consultants can help you upgrade devices, manage plan changes, add new lines, and set up products for home or business use. Frontier Internet is also available at this location, with strong offers for homes and businesses in the area. Visit us for reliable wireless service, expert support, and solutions that fit your needs.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
13091 Harbor Blvd, Garden Grove, CA
92843, United States

Hours

Reviews

4.5
268 reviews
5 stars
224
4 stars
13
3 stars
2
2 stars
3
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

William received numerous positive mentions for his helpfulness, patience, and knowledge, while other staff were noted for their friendliness.

Staffing Issues

Multiple reviews highlighted long wait times due to insufficient staff, often with only one employee available to assist customers.

Sales Tactics

Some customers expressed frustration with aggressive sales tactics and unexpected charges, leading to dissatisfaction with the purchasing process.

Mixed Experiences

While some customers had great experiences, others reported significant issues with service quality and communication, suggesting inconsistency in customer experiences.
  • AM
    Ana Mendoza
    2 days ago
    1.0
    Please do not come here! I simply wanted to get another Internet router since mine was slow. Fernando the associate wanted to up charge my service when that is not what I wanted, I decided to walk away and asked for the manager’s business card. After 5 minutes of leaving the manager ANTHONY P. calls me and apologizes. He then gets in contact with customer service and puts me on hold. He ended up adding a new line without my consent! He also was very sketchy and offered to personally drop off a router (around 7pm already dark) he said he would give me a $100 credit and I could keep the “change” I told him I did not want it after all and would just wait for the other replacement (which ended up being a new line under a different address) He still came to my house because he was already on his way. Weird and I will be calling corporate.
  • RB
    Rebecca Barra
    Feb 19, 2026
    5.0
    Fernando and William are very patient and thoughtful
  • CS
    Christine Shane
    Feb 1, 2026
    5.0
    The store personnel was friendly and helpful.
  • HT
    Hailey Tran
    Jan 27, 2026
    5.0
    I am lucky to meet with William today, and he help me solve my issues.Ask for his name if you want someone speak Vietnamese and English.
  • DM
    Darnell Mike
    Jan 22, 2026
    5.0
    William was incredibly helpful & kind & went above & beyond to help me with my order!!

Frequently Asked Questions About Verizon

What products can I find at the Victra Verizon store in Garden Grove?

The store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, Motorola, and Google.

What are the operating hours of the Victra Verizon store on Harbor Blvd?

The store is open Monday to Friday from 10:00 AM to 9:00 PM, Saturdays from 10:00 AM to 8:00 PM, and Sundays from 10:00 AM to 7:00 PM.

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Certified February 22, 2026Yext Knowledge Graph
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