Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Garden Grove, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
253 reviews
5 stars
213
4 stars
13
3 stars2
2 stars3
1 star
22
What are people saying?
AI-generated from recent customer reviews
Staffing Issues
Multiple reviews highlighted long wait times due to insufficient staff, often with only one employee available to assist customers.
Customer Service
William received consistent praise for his excellent customer service, being described as knowledgeable, patient, and helpful.
Communication Problems
Customers expressed frustration with poor communication regarding processes, such as trade-ins and billing issues.
Mixed Experiences
While some customers had positive experiences with staff like Ryan and Fabian, others reported feeling scammed or dissatisfied with the service.
Store Environment
The store was noted to be clean and organized, but the overall experience was marred by long wait times and staffing shortages.
- LSLance s Sigue5 days ago1.0This has to be the worst verizon store of all time. Very very rude. Beyond long wait. No one even attempts to try to aid. Left without even handling the business I was there for. I recommend going to another store even if it means traveling 30 min further.
- NDNguyen DoOct 26, 20251.0Very disappointing experience at this Verizon store. I’ve been here four times, three times just to drop off my trade-in, and it’s always a long wait, even with an appointment. They don’t tell you ahead of time that only the salesperson who sold you the phone can process your trade-in. That makes no sense. You wait a long time, then find out they can’t help you. One employee even spent about 45 minutes accessing my account just to check, and then the manager told me I’d have to come back when my original salesperson was working. Total waste of time and very poor communication. This Verizon store always has the same problem, only one staff member working, no matter how busy it is. They really need to hire more people, and the manager should step in to help instead of letting one person handle everything. I actually feel bad for their staff, especially William, he was very nice and tried his best, but he couldn’t do much without support. It’s frustrating that so many reviews mention the same issue about having only one employee, yet nothing ever changes. The owner really needs to improve how this store is run. Verizon really needs to fix this process.
- STS1NR TEMPERANCEOct 9, 20255.0Amazing customer service switched over from T-Mobile and William was amazing in every way possible 100 percent happy with the service we got
- MRMakeup by Karina ReynaOct 6, 20251.0If I could give 0 stars I would. Had a normal experience here with William until I looked through my receipt of the day I came in and upgraded my device and realized he charged me for “set up & go fees” for 2 devices that I never even opened or set up in store. That’s $60 of fees they did absolutely nothing for. Review your invoice or bill before paying!! When I came back to tell them I spoke to another different rep and they said they were sorry and would apply some credits to my next bill, my next bill came and I didn’t see any charges taken off or credited and when I came back in the store William said to contact Verizon, he couldn’t do anything about it and kind of gave me the run around. I always recommend going into a corporate Verizon store and not a 3rd party store like this store. They’ll try and get you to pay the most with fees and add ons.
- BBBridget BerkOct 3, 20255.0William is an excellent representative. Very personable and patient. Very nice to work with on setting up my new phone
Frequently Asked Questions About Verizon
What products can I find at the Victra Verizon store in Garden Grove?
The store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, Motorola, and Google.
What are the operating hours of the Victra Verizon store on Harbor Blvd?
The store is open Monday to Friday from 10:00 AM to 9:00 PM, Saturdays from 10:00 AM to 8:00 PM, and Sundays from 10:00 AM to 7:00 PM.
Can I pick up products in-store at the Victra Verizon location?
Yes, the store offers in-store pickup service for your convenience.
What payment methods are accepted at the Victra Verizon store?
They accept American Express, Apple Pay, Android Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
What types of services does the Victra Verizon store provide?
Services include setting up new lines, upgrades, new devices, and accessories sales.
Is the Victra Verizon store located near any food options?
Yes, nearby food options include Togo's Sandwiches, Baskin-Robbins, Sabroso Mexican Grill, Carl's Jr., and Buddy V's Cake Slice for convenient meals before or after your visit.
Are there any nearby financial services close to the Victra Verizon store?
Nearby financial service options include TitleMax Title Loans, ACE Cash Express, and MVP Car Title Loan - Garden Grove, useful if you need quick financial assistance near the store.
What beauty and wellness places are nearby the Victra Verizon store?
You can find Letty's Beauty Salon, Sophia's Beauty Salon, 5 Star Eyebrow Threading Salon, and Blue Diamond Nail nearby for a relaxing experience before or after shopping.
Does the Victra Verizon store offer recycling for electronics?
Yes, Victra provides electronics recycling services to help customers responsibly dispose of old devices.
How can I reach out to the Victra Verizon store for more information?
You can call the store at +1 714-786-3816 or email Info@victra.com for assistance.