Best Buy

Reviews

• SR

  Sheila Vietro Rodriguez

  2 days ago
  5.0
  Mando and Tyler were the very BEST to have as a Customer Service Team! They mentioned a Motorola Cell was on sale😊**my husband and I listened to the Guys***very thoughtful and HELPFUL! We purchased the cell😀 Thank YOU Sheila
• FF

  Fransico Fedesosa

  Feb 26, 2026
  5.0
  Becky At Geek Squad was really helpful on Installing my phone screen protector and cleaning my ports.
• AR

  Alaina Rogers

  Feb 24, 2026
  1.0
  I walked in this store hoping to buy a desktop. When I walked in no one greeted me. There were 5 ppl standing at the entrance and not one of them said anything! What happened to customer service?
• BC

  Brian C

  Feb 12, 2026
  1.0
  I strongly discourage anyone from buy appliances from Best Buy. Four years ago I purchased a $4k LG refrigerator, among many other appliances during a kitchen remodel. Less than a year later, the refrigerator’s craft ice maker stopped working. Geek Squad ultimately replaced the ice maker. Since then I’ve experienced this same issue nearly a dozen times. Recently, the Geek Squad agents did not show up for a pre scheduled repair appointment that was made three weeks in advance. I was not given advanced notice of the canceled appointment, and instead was notified the morning of. I’ve asked to return the refrigerator, and I’ve even asked for a replacement or store credit to purchase a new fridge. Best Buy has refused all requests. Their only response has been, “We’re sorry for the inconvenience” and for me to continue scheduling service appointments. According to many of the Geek Squad technicians I’ve spoken with, LG is notorious for making poorly designed ice makers, and Best Buy absolutely refuses to work with its customers. Rather than standing by the products they sell, they push garbage units and shaft their customers. Costco will be my go to store for appliances going forward.
• AA

  Avirson

  Feb 6, 2026
  2.0
  I was greeted at the door and provided directions to what I was looking for, then abandoned. While I appreciated being given space to examine my options at one of the self-service displays, I could not get the attention of an employee once I had found what I wanted to purchase. Ended up buying direct from the manufacturer.

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