Feedback on customer service is mixed, with some praising helpful and knowledgeable staff, while others report rude and dismissive behavior.
Product Availability
Customers expressed frustration over stock issues, particularly with popular items like Pokémon cards and specific electronics.
Store Experience
The store is generally well-organized and clean, but some customers noted issues with staff availability and responsiveness.
Return Policy
Several reviews highlighted dissatisfaction with the return policy, particularly regarding time limits and perceived unfairness.
Employee Knowledge
While some employees were noted for their expertise and assistance, others were criticized for lack of knowledge and poor customer interaction.
SR
Salvador Ramirez
Nov 11, 2025
2.0
They didn't have what I was looking for ,a simple cable
KH
Kelly Harms
Oct 28, 2025
5.0
Samantha gets 5 stars for her prompt and professional service. Thank you!!!
DD
DV
Oct 11, 2025
1.0
Was picking up an online TV purchase and decided to go back in to look at soundbars. I was check the back of one to make sure it had and ARC connection when a black shirt floor person yelled at me and told me to stop. I told him I was just checking for connections in the back. He then got way to close to me and then asked "so are you gonna take it?" I told him I was looking around. He then said I am just asking dont be rude and walked away. I was followed and watched from then on. I decided to leave since they made me feel like a theif. It sucks to be racially profiled but then again its OC. I was wearing black jean and a star wars shirt...no bags or anything. This happened 10/11 around noon.
AG
Anastasia Gonzales
Oct 7, 2025
1.0
I've been visiting this Best Buy for months asking about Pokémon card restocks, and every time I'm told the drop happens on Saturdays. But today, on my way to the gym, I saw two people buying up all the available boxes—on a Tuesday morning. The entire stock was sold to just those two individuals, who are clearly scalpers. It makes you wonder how they knew about the early drop. To the managers: please stop texting people about restock times. Let's be real—drops should be random and limited to two items per customer, like Costco does.
ML
Merritt L
Sep 27, 2025
3.0
Best Buy has some great deals online, as well as offering reduced prices for opened boxes. They also have a lot of coupons and free items as well. Their return policy is 30 days with a restocking fee on certain items.
This particular best buy has anti-theft locks on all of their devices, but the Samsung ones. This makes it impossible to pick up the device from its stand, and means that you cannot feel the weight of the phone or its shape accurately. For products like the iPhone Air and Pixel 9A, it really defeats the purpose and is conuterproductive to the marketing. I would really appreciate if the locks could be temporarily removed under the supervision of an employee so that I can feel the phone itself, but when asked, they denied. Some of the other products like the Galaxy Watch 8 Classic were also not avaliable to demo at all, with the object on display being replaced with a plastic, non-functional copy.
What products and services does Best Buy in Fullerton offer?
Best Buy in Fullerton offers TVs, computers, appliances, Geek Squad support, and expert advice, with same day pickup options.
What are the store hours for Best Buy in Fullerton?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy in Fullerton provide in-store and curbside pickup options?
Best Buy offers in-store pickup but does not offer curbside pickup at this location.
Is the Best Buy Fullerton store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Can I get my electronic devices repaired at Best Buy Fullerton?
Yes, Best Buy offers Geek Squad service and repair support at this location.
What payment methods are accepted at Best Buy Fullerton?
The store accepts debit cards and pay checks, and does not require cash only payments.
Does Best Buy Fullerton recycle electronics?
Yes, recycling of electronics is available at this Best Buy location.
What nearby places can I visit after shopping at Best Buy in Fullerton?
You can visit SafeSplash Swim School for swimming lessons, 24 Hour Fitness - Fullerton Super-Sport gym for workouts, or enjoy a meal at Fullerton Pizza Co. and Robeks Fresh Juices & Smoothies.
Are there any nearby services for pet care close to Best Buy Fullerton?
Yes, the North Orange County Emergency Pet Clinic and Orange County Emergency Pet Clinic are nearby for veterinary and emergency pet services.
What nearby transportation or fueling options are available near Best Buy Fullerton?
There are multiple Exxon & Mobil gas stations nearby, convenient for refueling before or after visiting Best Buy.