Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Fresno, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.1
195 reviews
5 stars
139
4 stars
11
3 stars2
2 stars
3
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for their helpfulness, while others were criticized for being unprofessional and unhelpful.
Long Wait Times
Many customers reported excessive wait times for service, both for in-store assistance and online order pickups.
Knowledgeable Staff
Several customers highlighted the knowledge and problem-solving skills of specific employees, indicating that some staff members provided excellent service.
Sales Practices
Customers expressed concerns about high prices for accessories and perceived pressure to purchase additional items.
- AOashot ohanyan2 days ago1.0One of the guys that works there that’s Hispanic is the rudest person I’ve ever met. first time one of the employees brought a phone to sell it to me. He came by and told her that it’s already sold When I was the only one in that store. , which wasn’t true. Second time Was today and he gave me an attitude and told me to go to another story if I don’t like waiting just because I asked him how long he’ll be for them to help me. ( 20 minutes after him telling me will be right with you when I walked in).
- MMMichealDec 2, 20251.0If I could give them no stars I would..I use to work for Verizon & I know this is unacceptable…They rather sit around & gossip then help their customers. I sat there 2 hours just for them to not help me…I will never come back here I rather drive 45 mins away…Then they are rude smh!!!
- JSJasmeet SekhonOct 24, 20251.0No one really helps here took hell a time wasted 2 hrs here
- YWYvonne WollertonSep 16, 20251.0I went into store desperate for a new phone @11:30am. The guy asked what I would and I said a new phone. He answered come back @12. Little did he know My time is precious, could'nt come back @12.😒
- DGDesiree GonzalezSep 9, 20254.0Had issues transferring my phone for two days. Two employees were not able to figure it out. Emily figured it out within minutes! She was great and very knowledgeable. Glad to have my new phone working properly!
Frequently Asked Questions About Verizon
What products can I find at Victra - Verizon Authorized Retailer in Fresno?
Victra offers a full range of wireless devices including smartphones, tablets, wearable devices, home internet, smartwatches, accessories, and device protection.
What are the store hours for Victra in Fresno?
The store is open Monday to Friday from 9 AM to 9 PM, Saturday from 10 AM to 8 PM, and Sunday from 12 PM to 7 PM.
What payment methods does Victra accept?
Victra accepts various payment options including American Express, Apple Pay, Android Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Can I pick up my online orders in store at Victra Fresno?
Yes, Victra offers in-store pickup services for online orders.
Does Victra in Fresno provide repair services?
Victra does not provide repair services at this location.
How can I schedule an appointment or manage my Verizon account for Victra Fresno?
You can use the My Verizon app or visit the quick link provided by the store to schedule appointments and manage your Verizon account.
What brands does Victra Fresno carry?
Victra carries Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands including Otterbox, Casemate, and Urbanista.
What nearby restaurants can I visit before or after shopping at Victra?
Nearby restaurants include Dickey's Barbecue Pit, King Indian Restaurant, The Chicken Shack, and Five Guys, providing a variety of dining options.
Are there nearby places for printing or shipping services near Victra Fresco?
Yes, The UPS Store 6380 nearby offers printing, packing supplies, and shipping services, convenient for customers visiting Victra.
Where can I find shopping and fashion stores close to Victra in Fresno?
Nearby shopping options include Vans for shoes and clothing, Victoria's Secret & PINK for lingerie and apparel, and Tilly's for women's clothing and shoes.