Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Fresno, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.1
192 reviews
5 stars
138
4 stars
11
3 stars2
2 stars
3
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received high praise while others were criticized for being unhelpful or unprofessional.
Wait Times
Many customers reported excessively long wait times, with some waiting several hours for assistance or to complete transactions.
Knowledgeable Staff
Several customers highlighted the knowledge and helpfulness of specific staff members, particularly in resolving issues and providing information.
Sales Process
Customers expressed frustration with the sales process, including issues with online orders and upselling of accessories without clear communication of costs.
Store Management
Concerns were raised about store management and staffing levels, with some customers feeling neglected or poorly treated by management.
- JSJasmeet SekhonOct 24, 20251.0No one really helps here took hell a time wasted 2 hrs here
- YWYvonne WollertonSep 16, 20251.0I went into store desperate for a new phone @11:30am. The guy asked what I would and I said a new phone. He answered come back @12. Little did he know My time is precious, could'nt come back @12.😒
- DGDesiree GonzalezSep 9, 20254.0Had issues transferring my phone for two days. Two employees were not able to figure it out. Emily figured it out within minutes! She was great and very knowledgeable. Glad to have my new phone working properly!
- NPNicole PortilloAug 2, 20255.0Jose and Crystal were exceptional. I usually dislike doing a phone upgrade but they made it smooth and unlike any experience. Thanks guys for taking good care of us today!
- EWElyjiah WheelerJul 19, 20255.0Overall great experience he was very helpful.
Frequently Asked Questions About Verizon
What products can I find at Victra - Verizon Authorized Retailer in Fresno?
Victra offers a full range of wireless devices including smartphones, tablets, wearable devices, home internet, smartwatches, accessories, and device protection.
What are the store hours for Victra in Fresno?
The store is open Monday to Friday from 9 AM to 9 PM, Saturday from 10 AM to 8 PM, and Sunday from 12 PM to 7 PM.
What payment methods does Victra accept?
Victra accepts various payment options including American Express, Apple Pay, Android Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Can I pick up my online orders in store at Victra Fresno?
Yes, Victra offers in-store pickup services for online orders.
Does Victra in Fresno provide repair services?
Victra does not provide repair services at this location.
How can I schedule an appointment or manage my Verizon account for Victra Fresno?
You can use the My Verizon app or visit the quick link provided by the store to schedule appointments and manage your Verizon account.
What brands does Victra Fresno carry?
Victra carries Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands including Otterbox, Casemate, and Urbanista.
What nearby restaurants can I visit before or after shopping at Victra?
Nearby restaurants include Dickey's Barbecue Pit, King Indian Restaurant, The Chicken Shack, and Five Guys, providing a variety of dining options.
Are there nearby places for printing or shipping services near Victra Fresco?
Yes, The UPS Store 6380 nearby offers printing, packing supplies, and shipping services, convenient for customers visiting Victra.
Where can I find shopping and fashion stores close to Victra in Fresno?
Nearby shopping options include Vans for shoes and clothing, Victoria's Secret & PINK for lingerie and apparel, and Tilly's for women's clothing and shoes.