Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Fresno, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.1
319 reviews
5 stars
228
4 stars
22
3 stars
8
2 stars
7
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some employees praised for their helpfulness while others were criticized for rudeness and poor service.
Wait Times
Many customers reported long wait times, with some waiting over an hour without assistance, leading to frustration.
Employee Performance
Certain employees, like Samantha, Meghan, and Marissa, received high praise for their knowledge and support, while others were noted for being unhelpful or dismissive.
Store Environment
The store environment received mixed reviews; some customers appreciated the friendly atmosphere, while others felt unwelcome and ignored.
- MLMadison Look6 days ago5.0Samantha was so patient & kind to us. She welcomed us and gave us her full attention from the start and helped us navigate so many obstacles. We loved our experience!
- PLPat LynchJan 1, 20265.0I had a great experience with the employees at this location. Meghan was very helpful and attentive as I traded in for an upgraded phone. She set me up with some great promotional deals. I've been a Verizon customer for 15 years and service like this is why I stay a customer. Thank you!
- TCtheresa chapaDec 28, 20251.0Terrible service, prioritize other customers when others are there first. Couldn’t not figure out how to help our situation in the slightest. Verizon is one of the worst phone services I’ve ever had. Will be switching to AT&T immediately.
- RNRohit NaraDec 18, 20251.0Very rude and bad behavior of the employees. One person come to attend after some time she leave, then other person some to attend and he leave too afterthat I wait almost 20min no one come to resolve my issue.
- SKSandeep KumarDec 15, 20251.0Very poor service and very rude staff not good and this is not fair
Frequently Asked Questions About Verizon
What products and services does Victra offer at the Verizon Authorized Retailer in Fresno?
Victra offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. They provide new lines, upgrades, new devices, and accessories.
What are the operating hours for Victra Verizon store on weekdays and weekends?
From Monday to Friday, the store is open from 9:00 AM to 9:00 PM. On Saturdays, it operates from 10:00 AM to 8:00 PM and on Sundays from 10:00 AM to 7:00 PM.
Where is the Victra Verizon store located in Fresno, CA?
The store is located at 3140 W Shaw Ave, Ste 101, Fresno, CA 93711, United States.
What payment methods are accepted at the Victra Verizon retailer?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Victra offer in-store pickup or delivery services?
Victra offers in-store pickup services but does not provide delivery services.
What languages can customers communicate in at this Verizon Authorized Retailer?
Customers can communicate in both English and Spanish.
How can customers schedule or manage their Verizon services with Victra online?
Customers can use the My Verizon app to schedule and manage their services, accessible via the App Store or through the provided quick link URL.
What nearby dining options are available around the Victra Verizon store for customers?
Nearby dining options include Papa Murphy's (pizza restaurant), Teazer World Tea Market (tea room and cafe), Papa Murphy's, Starbucks (coffee shop), Baskin-Robbins (ice cream), Pizza Hut Express, Texas Roadhouse (steakhouse), Jimmy John's (sandwich shop), Little Caesars (pizza), and The Curry Pizza Company.
Are there any beauty or wellness salons near the Victra Verizon store?
Yes, nearby salons include Iknoor Threading, Supercuts, Lucky Nails & Spa, and Marinello Schools of Beauty which offer beauty and hair services.
What shopping options are available near Victra Verizon store for customers looking for a wider retail experience?
Customers can visit nearby stores such as Target Store Fresno-West, Mattress Land SleepFit™, and CVS Pharmacy for a variety of shopping needs including groceries, health supplies, and household goods.