Verizon

Reviews

• ES

  Edward Shinen

  Oct 21, 2025
  1.0
  Went into the store 10/21/25 waited for help. Representative came over tried to send me a text to get into my account. Did not work, I joked that’s not a good sign for Verizon. He went to his supervisor, he came over, stood very much in my bubble space, to where I had to take 2 steps back. He sent me an email, I responded and he did not receive the “allow” back. I joked to him the same away he ignored, very arrogant, and then I commented, hey, it’s a Verizon glitch just admit it. He just stared at me. I said , just admit it, he continued to repeat , I didn’t receive the response, did you(me) push submit. Now he’s blaming me. Narcissist is not a good representative for any company. So sad.
• EK

  Elizabeth V K

  Oct 11, 2025
  5.0
  Had a good experience here thanks to Seth! He’s very helpful and explanatory. We’ll be coming back to this location for our Verizon needs! 10/10 customer service.
• HS

  Haley Snyder

  Jul 6, 2025
  5.0
  Had a great experience here all thanks to Kaleb. He was helpful, kind, and a very down to earth human being. He helped us make new plans, set up a new device, and even identified some things that we could do to lower our monthly bill. The inside was clean and they had a lot of really cool devices out on display, but no one pushed us into anything and no one talked down to us. This is the Verizon store I'll be choosing in the future, 100%. ☺️👍
• JF

  joel foster

  Jun 6, 2025
  1.0
  I dont believe I've ever had this bad of a shopping experience! Walked in with the full intention to get a new phone and plan and so happily walked out with nothing. The salesperson i delt with was like a terrible shady used car salesperson! He had no facts, told me lies i seen right through, and even tried to talked me out of what I wanted!
• VV

  Vanessa

  Jun 6, 2025
  1.0
  Review for Verizon Store – River Park Fresno I want to begin by acknowledging that there are truly exceptional people who work at this Verizon store. Supervisor Daniel stands out as one of the kindest, most intelligent, and knowledgeable Verizon team members I’ve encountered in Fresno. Associates Bella and Seth have also been incredibly professional and helpful during my visits. Cody, and a woman with glasses whose name I unfortunately didn’t catch, both provided 100% top-tier customer service. Their support should be recognized and commended. However, despite these positive experiences, I feel compelled to address one of the most disrespectful and demeaning interactions I have ever had in a retail environment—an experience that left me hurt, humiliated, and deeply disappointed. During a recent visit, I was assisted by an employee named Caleb. From the very beginning, his approach was condescending and dismissive. He began our interaction by saying, “Don’t interrupt me, I’m speaking”—completely inappropriate, especially when addressing a customer. He then questioned my decision to purchase a Gizmo device for my daughter, even after I explained I had a specific plan. Instead of supporting my choice, he undermined and disregarded it, saying I should just order online, despite my stated needs For the record, under California Government Code § 11135 and the Unruh Civil Rights Act (Civil Code § 51), it is illegal for businesses in California to discriminate against or harass individuals based on gender, veteran status, or housing status. As a protected class under both federal and California law—including the Fair Housing Act, California Military and Veterans Code, and local anti-discrimination policies in Fresno County—I deserve to be treated with respect and equality. I share this not to shame, but to call for accountability and training so that no other person—especially someone already facing challenges like housing insecurity—experiences this kind of treatment. Verizon, please invest in customer service training that aligns with your brand values and California’s protections. To the amazing team members who do their jobs with integrity—thank you. You are the reason I return.

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