Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Many customers reported poor service, with experiences of rudeness, dismissiveness, and lack of assistance from staff.
Wait Times
Customers frequently mentioned long wait times for assistance, often exceeding expected durations, leading to frustration.
Product Knowledge
There were instances of staff lacking knowledge about products, leading to confusion and dissatisfaction among customers.
Mixed Experiences
While some customers praised individual employees for their helpfulness, overall experiences varied widely, with many feeling neglected or poorly treated.
Store Environment
The store was often described as busy and chaotic, with some customers noting that staff seemed more focused on chatting than assisting customers.
TV
Toua Vang
Feb 25, 2026
1.0
Customer service at the store is horrendous.
LS
Lakha Sandhu
Feb 22, 2026
1.0
Customer service 0
AP
Arnulfo Perez
Feb 12, 2026
1.0
Very sad and dissapointed by their products and (phone service) BOTH. The Macnook pro came uneven so it shifts everytime i a put my hands on it. As a man without much time i didnt meet their "15v day Warrenty" witin the first month apps where failing, The mouse would malfunction. SIMPLE things like the freaking bluetooth and wifi for godsakes... THey just wouldnt work unless i called. Mind you im a tech and troubleshoot myself before calling. These products where great in 2009 but now theyre just a logo.
LR
Luis Ruiz
Feb 6, 2026
1.0
The greeting at this store was professional, but the service I received once I was assigned a representative was some of the worst I’ve experienced. I spent $2,000 on a new phone, yet I was treated like a nuisance from start to finish.
The employee started with a dismissive, "Oh, so you're just here for this?" He acted like he couldn't be bothered to help me.
Even though a co-worker brought over accessories to show me, this rep didn't even acknowledge them. He ignored the opportunity to help me further and just rushed the sale.
The second he handed me the phone box, he completely moved on. He started helping the next customer immediately, acting like I wasn't even there anymore.
•I had to ask for my receipt, and he ignored me. I actually had to interrupt the new customer he was helping to remind him a second time to print my receipt.
Once he finally handed me the receipt, he didn't say a word—he just turned his back on me and walked away while I was still standing there.
He didn't even offer me a bag for the phone. He just handed me the box and left me to walk out holding a $2,000 device in my hand. It felt like I was just buying a pack of gum at a liquor store, not a high-end piece of technology.
EM
Emily Martinez
Jan 27, 2026
5.0
One was very helpful today. It was awesome to come in even though I had bought other products and other places knowing that Apple will take care of me is amazing thank you Juan you have great customer service and was so knowledgeable.
Frequently Asked Questions About Apple Fashion Fair
What products can I find at Apple Fashion Fair?
You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple Fashion Fair.
What are the typical opening hours of Apple Fashion Fair?
Apple Fashion Fair is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does Apple Fashion Fair offer technical support?
Yes, you can get technical support at the Genius Bar within Apple Fashion Fair.
Is the Apple Fashion Fair store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for your convenience.
Does Apple Fashion Fair provide in-store pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
Can I pay with debit card or mobile NFC at Apple Fashion Fair?
Yes, Apple Fashion Fair accepts payments via debit card and mobile NFC.
Is there free Wi-Fi available at Apple Fashion Fair?
Yes, free Wi-Fi is available for customers at Apple Fashion Fair.
What nearby food options are available around Apple Fashion Fair?
Near Apple Fashion Fair, you can visit Wetzel's Pretzels for a quick snack, Melano Coffee for coffee and smoothies, or Hello Kitty Cafe for a cafe experience.
Are there other mobile phone or repair stores close to Apple Fashion Fair?
Yes, nearby you can find Celltech and Cell Planet, which offer mobile phone sales and repair services.
What shopping options are available near Apple Fashion Fair for clothing and accessories?
Nearby shopping includes ALDO for shoes and fashion accessories, Windsor Fashions for women's clothing, Garage for designer clothing, and Claire's for fashion accessories and piercing services.
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