Visit our store at Fremont for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Feedback on customer service is mixed; while some employees received high praise for their helpfulness and professionalism, others were reported as rude and unhelpful.
Staff Attitude
Several reviews highlighted a lack of interest and engagement from staff, with some customers feeling ignored or treated poorly.
Wait Times
Customers frequently mentioned long wait times and inefficient service, leading to frustration during their visits.
Technical Support
While some customers had positive experiences with technical assistance, others reported inadequate help with their issues.
Sales Practices
There are concerns about aggressive upselling and misleading information regarding promotions and services.
PR
Prince R
Feb 13, 2026
5.0
Really nice and helping stafff .
DB
Dionicia Barrera
Jan 24, 2026
5.0
Excellent service! Everyone was incredibly friendly and helpful. Please ask for Gabriel, he provided truly outstanding customer service and went above and beyond. The managers were amazing, very professional and attentive. I would give more stars if I could. Highly recommend this store!
AD
Anthony Davidson
Jan 21, 2026
1.0
Really depends on which worker helps you out. Had a great experience upgrading a phone without any issues previously. But then had a rude experience later when inquiring information regarding SIM cards and was looked at as if I was stupid and spoken to condescendingly. They then just snapped the SIM card from my old trade in phone without even confirming if I wanted to hold onto it for future use when traveling abroad
VE
Vanessa Escobar
Jul 7, 2021
3.0
Showed up and found that they were only doing appointments due to short staff. Went to Costco and got what I needed done