Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Fontana, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
270 reviews
5 stars
227
4 stars
8
3 stars
7
2 stars3
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Andrew, Miguel, and Caesar.
Efficiency
Several reviews highlighted the efficiency of the staff, noting quick service and effective problem-solving, even during busy times.
Knowledgeability
Customers appreciated the staff's expertise in explaining products, plans, and troubleshooting issues, contributing to a positive experience.
Long Wait Times
Multiple reviews mentioned long wait times due to insufficient staffing, leading to frustration among customers.
Billing Issues
Several customers reported discrepancies in billing and promotional offers, leading to dissatisfaction and confusion.
- RPRoseann PackNov 16, 20254.0Andrew was extremely helpful and clearly laid out the different plans that we could upgrade to. He was very patient and kind and we appreciated all his help.
- EUEthan UlloaSep 2, 20255.0Good customer service
- CZCarolina ZamoraJul 15, 20255.0Tony was excellent and professional. Thank you.
- SCSusan CoughlanJul 1, 20255.0Ariel and all the people at both Verizon stores, Summit and Ontario Mills, were exceptionally helpful and knowledgeable. I now have updated my devices and am pleased with my new items and the cost was pleasantly reasonable, more services for slight increase in cost. Great to be working with more modern products! Much gratitude to all, ZaumA
- CACherise ArnottFeb 5, 20181.0DON'T BUY YOUR PHONE OR PLAN HERE! This is not a direct Verizon store (as they state), but as such - you get scammed into buying everything thinking it's "included" in the package, and there's no protection for you from Verizon on any of these purchases! They scammed me into purchasing "accessories" (a phone case and screen protector) for approx. $30 each! - which are easily found on Amazon for $10 a piece - saying that these "come with the phone". And then they said the Hum device is included in the package when you add on a line. I didn't find out until after I left that it was additional, and then an extra activation fee! (Even though it was never installed in my car, and it's still sitting in the box). And when I called to return - they said it's passed the window of returning. Despite the fact that it's never been touched. Worse off - I traded in my phone (which was quite new - an iPhone 6 - and had no issues) - and they said it would be applied towards my new device payment plan. It wasn't. When disputed over the phone they said it was applied to the "taxes" on the new phone - which was a near equivalent of the phone value. Taxes on a device should be applied on your monthly payment - not a full price upfront. Their entire selling strategy obviously works for them because they scam everyone into paying hundreds more! DON'T GO HERE!!!
Frequently Asked Questions About Verizon
What products and services does Verizon - Victra in Fontana offer?
Victra in Fontana offers a full range of wireless devices including smartphones, tablets, mobile broadband, wearable technology, accessories, and device protection. They also provide services like new lines, upgrades, new devices, and accessories.
What are the store hours for Verizon - Victra in Fontana, CA?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sundays from 11:00 AM to 7:00 PM.
Can I pick up my online order in-store at Verizon - Victra Fontana?
Yes, Verizon - Victra offers in-store pickup for customers.
What payment options are accepted at Verizon - Victra in Fontana?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Verizon - Victra in Fontana offer free Wi-Fi?
Yes, the store provides free Wi-Fi for customers.
What brands are available at Verizon - Victra in Fontana?
They carry brands including Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Casemate, Otterbox, and JLab.
What should I know about visiting Verizon - Victra near Ono Hawaiian BBQ?
Being near Ono Hawaiian BBQ, you can conveniently grab a meal before or after visiting the Verizon store for your wireless needs.
How can nearby places like Panera Bread and Starbucks enhance my visit to Verizon - Victra in Fontana?
You can enjoy coffee or a quick meal at nearby cafes like Panera Bread or Starbucks, making your visit to Verizon - Victra more enjoyable and convenient.
Are there other useful services near Verizon - Victra in Fontana for customers?
Yes, nearby places like UPS Access Point location offer shipping services, and Summit Orthodontics provides dental care, which can be convenient during your visit to the area.
What languages are supported at Verizon - Victra in Fontana?
The store supports both English and Spanish to assist a diverse range of customers.