Business Details
16695 Sierra Lakes Pkwy, Fontana, CA
92336, United States
Certified by Verizon • Feb 22, 2026
(909) 355-0725
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/california/fontana/north-fontana-318455
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Fontana for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.8
407 reviews
5 stars
239
4 stars
42
3 stars
17
2 stars
16
1 star
93
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff like Erick and Cienna, while others report rude and unprofessional behavior from employees.
Sales Practices
Several customers expressed concerns about misleading sales tactics and feeling scammed, particularly regarding promotions and service plans.
Store Experience
Many reviews mention long wait times and disorganization in the store, leading to frustration among customers.
Product Knowledge
There are complaints about staff lacking knowledge about products and services, which negatively impacts customer assistance.
- JSJot SandhuFeb 9, 20261.0Zero stars. Waited over an hour at this Verizon store with my baby while being told “a few minutes” again and again. No one helped us. No one checked on us. We were completely ignored. I’ve been a loyal Verizon customer for over 4 years with 8 lines, and I’ve never experienced this level of disrespect. The way we were treated felt unfair and unacceptable. Terrible service. Avoid this location.
- AAAilynFeb 9, 20262.0Rude workers there they talk bad about you and tell you lies to get their money.
- SGSara GrahamJan 24, 20265.0Ariel is amazing and provide great customer service.
- EGEdgar GonzalezJan 10, 20261.0I had the home internet plus and it was exactly what I needed up until the router wouldn’t turn on so I went to exchange it for a new one, not only was I charged for the router, even though it was not in my control on how it stopped working. I was then informed that I could no longer have the home Internet plus plan because it wasn’t available where I live, but I had it prior to exchanging the router so now I’m stuck with the home Internet, basic plan and none of my devices are able to work on the Internet because it can no longer support what I used to have on it
- SRS.P. RaiDec 27, 20251.0Beware of potential scams or misleading sales practices. I was sold a product under false promises by an employee named Michael Howard. While his assistant Christian appeared honest, Michael repeatedly gave excuses, claiming system errors, for about a month. When I visited the store to resolve the issue, he behaved unprofessionally, refused to help, and even involved the police unnecessarily. It seems their strategy is to sell first and later make it difficult to follow up, often citing staff changes or manager transitions. If anyone else faces similar issues, you can report fraudulent billing to the FCC. They sent me bill of $685 for first month by tricking selling five lines. Fake promises and scam.
Frequently Asked Questions About Verizon
What are the Verizon Fontana store's hours of operation?
The Verizon store in Fontana is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Which 5G smartphones are available at the Verizon Fontana store?
The store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
Can I order online and pick up my products at the Verizon Fontana store?
Yes, you can place orders online and choose in-store pickup at the Verizon Fontana location.
What payment methods are accepted at the Verizon Fontana store?
The store accepts pay by check, debit card, and mobile NFC payments; it does not require cash only.
What brands of mobile phones does Verizon Fontana offer?
Verizon Fontana carries popular brands such as Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What types of wireless and internet plans are available at Verizon Fontana?
Verizon Fontana offers mobile plans, wireless internet plans, voice plans, and Fios Internet plans.
How can I schedule an appointment at the Verizon Fontana store?
You can schedule an in-store appointment online via the Verizon website or by using the My Verizon app.
What are some dining options near the Verizon Fontana store?
Nearby dining options include El Pollo Loco, Panda Express, Subway, The Fusion Curry Pizza, Omokase Sushi, and Applebee's Grill + Bar, ideal for meals before or after your visit.
Are there any nearby stores for home improvement or crafts near Verizon Fontana?
Yes, JOANN Fabric and Crafts and Lowe's Home Improvement are nearby, which you might want to visit along with Verizon for convenience.
What financial or service centers are close to the Verizon store in Fontana?
Nearby you can find OneMain Financial for loans and investing, as well as office services like OfficeMax Print & Copy and Minute Key locksmiths.
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Certified February 22, 2026Yext Knowledge Graph
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