Business Details
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Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.2
1,874 reviews
5 stars
1,071
4 stars
426
3 stars
178
2 stars
63
1 star
136
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful and knowledgeable staff, others reported rude or unprofessional behavior.
Product Availability
Customers expressed frustration with inconsistent stock levels and issues with price matching, particularly regarding online prices not being honored in-store.
Geek Squad Experience
The Geek Squad received both positive and negative feedback, with some customers appreciating their assistance while others criticized their warranty service and communication.
Store Environment
The store is generally described as clean and organized, but some customers noted difficulties in finding staff for assistance.
Overall Satisfaction
While many customers had positive experiences, there are significant concerns regarding service consistency and management responses to customer issues.
- DADineen AndersonNov 12, 20255.0There was a great sales manager who helped me understand more about the differences in counter top micro-waves. Thank you
- BGBrian GaskinsNov 6, 20255.0I will always purchase TVs from the Folsom Best Buy going forward. I recently had a bad customer service experience with a very large TV manufacturer. The TV developed a screen defect 4 months after purchase, and despite a 5 year manufacturer warranty on the panel, they refused to fix it do to being within their "tolerance". As a last ditch effort I went to the Folsom Best Buy and asked if they could do anything under their extended warranty, which I also purchased. I spoke with Levi and the store manager Liam. They were extremely accommodating agreeing that the response from the TV manufacturer was not right. They did everything in their power to make it right and showed that there still are people out there who care about the customers. I can't thank them enough for their help. They have earned a customer for life!
- MEMichael EngelhardtNov 6, 20255.0The Geek Squad staff is excellent. They’re very knowledgeable, and courteous, and patient with customers who don’t know a computer from a breadbox (e.g. me). Highly recommended.
- NUNicole UlrickOct 28, 20254.0Bought a new laptop from Best Buy and overall it was a pretty quick process. Reason I gave a 4 is because it took a little bit to get assistance from an employee.
- ABangela buitragoOct 17, 20255.0The nice white young guy called lodi with the prepaid phones give me the best service and guidance that I ever receive anywhere, thank you so much !!!! You guys are the best 💕
Frequently Asked Questions About Best Buy
What types of products can I find at Best Buy in Folsom?
You can shop TVs, computers, appliances, and more at Best Buy in Folsom.
What are the operating hours for Best Buy in Folsom?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM and Sunday from 10:00 AM to 8:00 PM.
Does the Best Buy in Folsom offer curbside pickup services?
Yes, Best Buy offers curbside pickup services for customer convenience.
Is the Best Buy store in Folsom wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate customers with mobility needs.
Can I get repair services at this Best Buy location?
Yes, Best Buy provides service and repair support, including Geek Squad services.
What payment methods are accepted at Best Buy in Folsom?
Best Buy accepts debit cards and checks and does not require cash-only payments.
Are there any nearby dining options close to Best Buy in Folsom?
Yes, nearby dining options include Olive Garden Italian Restaurant, Pieology Pizzeria, Islands Restaurant, and Sourdough & Co for a variety of meals.
What nearby stores can I visit for more shopping after Best Buy?
You can visit Staples for office equipment, REI for outdoor gear, or DSW Designer Shoe Warehouse for shoes and fashion accessories nearby.
Are there nearby mobile phone service providers near Best Buy in Folsom?
Yes, Verizon and Geek Squad are nearby options for mobile phone services and telecommunications.
Where is Best Buy located in Folsom, CA?
Best Buy is located at 2445 Iron Point Rd, Folsom, CA 95630, USA.