Overall, customers reported a mix of excellent and poor service experiences, with some praising knowledgeable and helpful staff, while others encountered rude or unprofessional behavior.
Product Availability
Many customers appreciated the store's product selection and availability, but some experienced issues with incorrect items being provided or stock discrepancies.
Efficiency
Several reviews highlighted quick service and efficient transactions, although some customers noted delays in assistance and curbside pickup.
Price Matching Issues
Customers expressed frustration with the price match guarantee, citing inconsistent application and misleading policies.
Store Cleanliness
The store was generally described as clean and well-organized, contributing positively to the shopping experience.
MW
Matthew Whitaker
Dec 30, 2025
5.0
Perfect service. Asked one associate, they were unsure but sent me to the exact person that knew all I needed. On christmas eve I was able to get in, get what I came for and get out of there in less than 15 minutes. Always will go back here. Thanks guys!!
NN
Nikkita
Dec 24, 2025
5.0
Good shopping experience 😀
CJ
Chano Jeronimo
Dec 20, 2025
1.0
I purchased tv home set up online. So I go into folsom California store to see in person the items I bought and Lil Asian employee treated me with disrespect. This company sucks!!
PP
Pickles
Dec 4, 2025
5.0
I usually go to Auburn's Bestbuy for my electronics. But I am a impatient person and they did have what I need in stock, especially for a whole week. So I went to Folsom Bestbuy for the first time and was met with a nice and clean store, amazingly useful and quick staff, and useful working products.
Asked for a GPU out of the glass case and the staff was immediately on it! Grabbed the GPU and brought me over to the Register to purchase it.
Was in and out within 5 minutes! Amazing staff and work flow.
AS
Antonio Starks
Dec 3, 2025
5.0
My wife & I originally came in tonight to look at phones , but found ourselves in the laptop section. We had the pleasure of coming across Adharsh who was very patient & very knowledgeable with all laptops. We walked away with two Lenovo Laptops! 5 Star Service! Thank you!