VCA Acacia Animal Hospital and Pet Resort

Reviews

• HB

  Honey Bee

  5 days ago
  1.0
  I taken my pet here twice now, during our first visit, we were we handed a HUGE bill for several vaccines. I showed them a nearby clinic that offered the same vaccines for less than half, but they shrugged it off. Next visit; this time I inquired about prices prior consenting to services, their demeanor changed to an off putting judgmental attitude. Patients, and their owners have the right to inquire about prices prior to treatment. VCA lacks price transparency and empathy. Even after requesting information/prices for standard treatments, they implied the info isn’t readily available & is inconvenient for them to retrieve. I’ve researched the area, and VCA charges 2-2.5x more than other vets for vaccines, exams, and tests. Thank you for the assistance for my pet, but I’ve decided to take them elsewhere moving forward. Patients and parents, do your own local research.
• BA

  Breanne Abbott

  Oct 2, 2025
  1.0
  I brought my mini Aussiedoodle to VCA for an exam, hoping to establish care and discuss her health before breeding. Unfortunately, my experience with the veterinarian left me feeling judged rather than supported. As a first-time breeder, I have invested thousands into ensuring the highest ethical standards. Both dogs are genetically tested and cleared, OFA certified, and have received years of routine care. I came to this clinic before breeding because I want the process to be handled in the most health-conscious way possible. My goal was to find a veterinary partner who could provide prenatal care, puppy wellness visits, and compassionate expertise throughout the process. When the vet entered the room, she delightfully greeted my dog and began by saying there were two things she wanted to discuss. The first was spaying my dog. I explained that we planned to breed, and her entire demeanor shifted. She paused, said “oh,” and then went silent. It was so awkward that I actually commented on how disappointed she sounded, and she confirmed that she was. Within the first two minutes of our interaction, I already felt judged. She only asked me one question—whether I had bred dogs before (I haven’t). She did not ask about my preparations, the genetic testing, or the care I’ve already invested. Her body language and tone had changed so drastically that I said "sooo is this not a match? Do you not want to be her vet because we want to breed her?" She shrugged and replied, “I mean, I’ll still be her vet.” At that point, I should have walked out. I understand that veterinarians encounter irresponsible breeding and overpopulation. However, that judgment should be directed at those who breed unethically—not at a responsible owner who has done the work to ensure healthy, well-planned puppies. It was so bad that the vet never returned to the second topic she said she wanted to discuss. It felt like once she knew I wanted to breed she was done with me. I'm not an irresponsible pet owner or a bad person and I didn't deserve to be treated like one. Especially as a paying customer. I left the appointment feeling so disheartened that I will never be back. PS: the women at the front desk and the vet tech were all great! One of them even took pictures of my doggie and I when she saw me taking selfies! It's just the vet and I were clearly not a match.
• TB

  Trini Bui

  Sep 6, 2025
  2.0
  We were seen last minute by Dr. Childs and she was very nice until we declined her suggested services that we did not need. Her entire demeanor changed and became very rude and dismissive. The tech brought our dog to the back for a physical exam but Dr. Childs never came back to update us on any information. We had to request for her to come back into our room and when she came back, she still seemed irritated from before and vaguely updated us. It felt like we had to pull information out of her and it shouldn’t have been that way. It felt like she didnt want to help us or be there, so she exited in a way that made it seem like we wasted her time. However, the vet tech’s and the front desk were very nice and welcoming. But we would not recommend seeing Dr. Childs.
• AA

  Araiyah

  Feb 18, 2022
  1.0
  We called around 12:06pm, could've been the same woman from last year who lied and said our dogs can’t come in even though we’ve been there for years..Anyways when we called today around 12:06pm, it was urgent for our older dog who slipped and couldn’t get up right away the woman kinda snapped and stated “we’re full!”.. “this is not a urgent care clinic”..We weren’t asking for that just like advice of what to do of any real assistance..
• BB

  Brooke Byler

  Feb 15, 2022
  5.0
  We were going through a hard time with a family loss, and my young daughter's hamster (AKA: her "baby") started having health issues. We were not in a position to cope with much at that point, nor was I completely confident that we should spend an unreasonable amount of money. I was already emotionally-exhausted, and had SO many questions for the vet on the best course of action for our little guy and the financial decisions that had to be made along with it. The whole staff was so helpful, encouraging, and professional in attending to my many questions and my indecisiveness. At no point were they condescending, judgmental, pushy, or impatient (all experiences we've had with other pets and vets in the past). They were very honest and direct, though, which made me trust them all the more. I am so grateful for them in the respectful and patient way they treated us, their expertise, and for saving our little guy when our family was already dealing with an overload of heartbreak. And direct shout outs to Dr. Kelly, Nicole, and Jolene! They were fantastic.

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