The Day Care and Boarding at VCA Acacia Animal Hospital and Pet Resort offers luxury, state of the art facilities providing pampered boarding for your pets. Accommodations include large indoor runs, state of the art cleaning and ventilation systems, and non-slip flooring. Dogs are walked four to six times a day in our numerous, spacious, and landscaped, enclosed yards. Cats are housed in a separate area to reduce stress. Our sunny cattery features spacious condos that include separate areas for relaxing, eating and play. We provide comfortable bedding, immaculate housekeeping and two meals daily. Our guests receive daily exercise, brushing, love, and attention. Our well-trained, caring staff provides gentle and loving care for your pets.
While many customers praised the friendliness and care of the staff, several reviews highlighted negative experiences with specific veterinarians who were perceived as rude or dismissive.
Quality of Care
Overall, customers expressed satisfaction with the quality of veterinary care provided, particularly noting thoroughness and compassion from certain veterinarians.
Pricing Concerns
Multiple reviews mentioned high costs for services, with some customers feeling pressured into unnecessary treatments or tests, leading to dissatisfaction.
Customer Service Issues
Several customers reported long wait times, poor communication, and issues with appointment scheduling, which negatively impacted their overall experience.
Positive Experiences
Despite some negative feedback, many customers shared positive experiences, particularly regarding the care and attention their pets received, especially in emergency situations.
BA
Breanne Abbott
Oct 2, 2025
1.0
I brought my mini Aussiedoodle to VCA for an exam, hoping to establish care and discuss her health before breeding. Unfortunately, my experience with the veterinarian left me feeling judged rather than supported.
As a first-time breeder, I have invested thousands into ensuring the highest ethical standards. Both dogs are genetically tested and cleared, OFA certified, and have received years of routine care. I came to this clinic before breeding because I want the process to be handled in the most health-conscious way possible. My goal was to find a veterinary partner who could provide prenatal care, puppy wellness visits, and compassionate expertise throughout the process.
When the vet entered the room, she delightfully greeted my dog and began by saying there were two things she wanted to discuss. The first was spaying my dog. I explained that we planned to breed, and her entire demeanor shifted. She paused, said “oh,” and then went silent. It was so awkward that I actually commented on how disappointed she sounded, and she confirmed that she was. Within the first two minutes of our interaction, I already felt judged.
She only asked me one question—whether I had bred dogs before (I haven’t). She did not ask about my preparations, the genetic testing, or the care I’ve already invested. Her body language and tone had changed so drastically that I said "sooo is this not a match? Do you not want to be her vet because we want to breed her?" She shrugged and replied, “I mean, I’ll still be her vet.” At that point, I should have walked out.
I understand that veterinarians encounter irresponsible breeding and overpopulation. However, that judgment should be directed at those who breed unethically—not at a responsible owner who has done the work to ensure healthy, well-planned puppies. It was so bad that the vet never returned to the second topic she said she wanted to discuss. It felt like once she knew I wanted to breed she was done with me.
I'm not an irresponsible pet owner or a bad person and I didn't deserve to be treated like one. Especially as a paying customer. I left the appointment feeling so disheartened that I will never be back.
PS: the women at the front desk and the vet tech were all great! One of them even took pictures of my doggie and I when she saw me taking selfies! It's just the vet and I were clearly not a match.
TB
Trini Bui
Sep 6, 2025
2.0
We were seen last minute by Dr. Childs and she was very nice until we declined her suggested services that we did not need. Her entire demeanor changed and became very rude and dismissive. The tech brought our dog to the back for a physical exam but Dr. Childs never came back to update us on any information. We had to request for her to come back into our room and when she came back, she still seemed irritated from before and vaguely updated us. It felt like we had to pull information out of her and it shouldn’t have been that way. It felt like she didnt want to help us or be there, so she exited in a way that made it seem like we wasted her time. However, the vet tech’s and the front desk were very nice and welcoming. But we would not recommend seeing Dr. Childs.
HD
Hunter Dement
Sep 4, 2025
2.0
Im not saying it's a bad/ terrible place, just not the vet for us. My husband and I adopted our dog from a shelter and there was an offer for a free vet check up. We chose the closest one to us here in Escondido. We haven't had our dog two weeks yet ( the appointment had to be within the first two weeks ) but he has done wonderful aside from separation anxiety. They recommend us giving him medication to keep him calm during the visit. So we gave him the medication. He done well at the counter, with pets and people walking by, and the doctor. But there is one nurse who works here that our dog did NOT like. This is the only time we've seen him act this way. Both times she came in the room his whole character changed. They also took him to the back without us, put a slip collar on him and a muzzle. So not only is he completely drugged up, he was also completely restricted. To some I understand it's a precaution, to me if you can't handle pets better maybe you shouldn't be handling them at all, especially taking them to the back to do it all without the owners.
JB
Josh Bozzay
Aug 13, 2019
5.0
Great!
AB
Amanda Beckwith
May 10, 2017
5.0
Friendly staff. Quick return calls to answer questions and concerns. Timely availability
Frequently Asked Questions About VCA Acacia Animal Hospital and Pet Resort
What types of pets does VCA Acacia Animal Hospital and Pet Resort care for?
We care for a variety of pets including dogs, cats, aviaries, and pocket pets.
What services does VCA Acacia Animal Hospital and Pet Resort offer?
We offer services such as advanced care, allergy relief, diabetes treatment, diagnostics, diet and nutrition, flea and tick control, general care, heartworm treatment, internal medicine, medications, parasite control, pet wellness exams, physical exams, preventive care, puppy and kitten wellness, senior pet wellness, spay and neuter, vaccinations, and weight loss programs.
What are the operating hours of VCA Acacia Animal Hospital and Pet Resort?
We are open Monday through Friday from 7:00 a.m. to 7:00 p.m., Saturday from 8:00 a.m. to 5:00 p.m., and Sunday our resort is open from 1:00 p.m. to 4:00 p.m.
Where is VCA Acacia Animal Hospital and Pet Resort located?
We are located at 655 W. Citracado Parkway, Escondido, CA 92025, United States.
What payment methods are accepted at VCA Acacia Animal Hospital and Pet Resort?
We accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Is VCA Acacia Animal Hospital and Pet Resort accredited?
Yes, we are accredited by the American Animal Hospital Association (AAHA).
What kind of boarding facilities are available for pets at VCA Acacia?
Our pet resort offers luxury accommodations with large indoor runs, state-of-the-art cleaning and ventilation, non-slip flooring, numerous spacious yards for dog walks, and a separate, sunny cattery for cats with spacious condos including areas for relaxing, eating, and playing.
Can you recommend nearby places of interest around VCA Acacia Animal Hospital and Pet Resort?
Nearby you can find the Acacia Animal Health Center for veterinary services, Kidz Care Dental Group for dental needs, and Farm Stand West for fresh fruits and vegetables. These locations can be convenient stops before or after your visit to us.
Are there any medical facilities close to VCA Acacia Animal Hospital and Pet Resort that customers might find helpful?
Yes, Pacific Oncology and Hematology Associates, Advanced Metabolic Care and Research, and San Diego Wound Care Center are nearby medical centers that may be useful for extended healthcare needs.
What local amenities are nearby that could benefit pet owners visiting VCA Acacia?
Nearby amenities include Escondido Fire Department Station 5 for emergency services and local landscaping companies like Ray's Landscaping to help maintain pet-friendly outdoor spaces.