Verizon

3.5
266 reviews

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Encinitas for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
258 N El Camino Real, Encinitas, CA
92024, United States

Hours

Reviews

3.3
182 reviews
5 stars
86
4 stars
18
3 stars
9
2 stars
10
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for being helpful and knowledgeable, others were criticized for being rude, unprofessional, and unhelpful.

Staff Knowledge

Several customers reported a lack of knowledge among staff regarding products and services, leading to confusion and frustration during transactions.

Wait Times

Many reviews mentioned long wait times and poor management of customer flow, resulting in dissatisfaction among customers.

Sales Pressure

Customers expressed concerns about aggressive upselling tactics and feeling pressured to purchase additional services or products.
  • BC
    Brittany Carney
    Dec 28, 2025
    5.0
    Isaac was excellent! He helped us upgrade multiple phones while transferring lines and walking us through all the different plan options. So patient and knowledgeable! Will definitely go back because of him
  • SS
    Steven Saldana
    Dec 11, 2025
    2.0
    Came for what I assumed it would be an easy pick up of my order. Off the Rip nobody greets You, nowhere to check in. Finally speak with staff and very cold attitude didn’t have any knowledge on what was the reason my order wasn’t processed and to come back later. Second visit same day again no greeting or someone to inform you of a wait time. Once a staff was available same conversation of they not knowing what was the reason the order was not being processed faster or at all. The staff here does not make you feel welcome has no information whatsoever and cannot answer any questions. I’m a new customer to Verizon transferred from AT&T, and I can say this location isn’t repping what Verizon is selling.
  • AN
    Alan Nissman
    Oct 31, 2025
    4.0
    Good customer service.
  • PS
    Priscila Sanchez
    Oct 16, 2025
    5.0
    Good attention
  • CH
    Catherine Hancock
    Oct 8, 2025
    5.0
    Carlos is the best !! He has the greatest customer service kind caring really wants to make sure you are taken care of. He needs to be a manager of his own store. Verizon needs to give him a raise he really cares about the customers !! Thank you Carlos !!!

Frequently Asked Questions About Verizon

What are the store hours for Verizon in Encinitas?

The Verizon store in Encinitas is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sundays from 10:00 AM to 6:00 PM.

What products does the Verizon Encinitas store offer?

They offer the latest 5G smartphones including the iPhone 15, Google Pixel 8, and Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops.