Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.7
744 reviews
5 stars
383
4 stars
114
3 stars
58
2 stars
34
1 star
155
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant number of customers experienced poor service, with reports of rude staff, long wait times, and unhelpful interactions.
Product Availability
Customers noted issues with product availability and repair parts, leading to frustration during their visits.
Positive Experiences
Despite the negative feedback, some customers highlighted positive interactions with specific staff members who provided excellent service.
Store Environment
The store was described as crowded and sometimes unclean, impacting the overall customer experience.
- RMRobert McCoy4 days ago5.0I received excellent service from the gentleman at the front yesterday. He put in a lot of effort to help me and gave helpful advice on resolving my iCloud login issue.
- CWColette WoodsJan 2, 20261.0Waited over 30 minutes just to buy a new watch. Got tired of waiting and left. Walnut Creek Apple would've had me checked out by then.
- BFBen FeiginDec 29, 20251.0Avoid
- SASA AlDec 21, 20251.0There are many employees, but the customer service is poor.
- SBScott BezekDec 7, 20251.0Awful customer service. I know exactly which phone I'm going to buy, paid in full, should be a 10 minute transaction at most, but they refuse to actually just sell phones like any other store. Ok, lost an easy sale, what a joke
Frequently Asked Questions About Apple Bay Street
What products can I shop for at the Apple Bay Street store?
At Apple Bay Street, you can shop for iPhone, Mac, Apple Watch, iPad, and more.
What are the Apple Bay Street store's regular operating hours?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sundays from 11:00 AM to 6:00 PM.
Does Apple Bay Street offer technical support services?
Yes, Apple Bay Street provides technical support at the Genius Bar.
Is Apple Bay Street wheelchair accessible?
Yes, Apple Bay Street has a wheelchair accessible entrance.
Can I use mobile NFC payment methods at Apple Bay Street?
Yes, Apple Bay Street accepts mobile NFC payments.
Is there free Wi-Fi available at the Apple Bay Street store?
Yes, free Wi-Fi is available in store at Apple Bay Street.
Does Apple Bay Street offer product delivery and in-store pickup?
Yes, Apple Bay Street offers both product delivery and in-store pickup services.
What nearby shopping centers can I visit along with Apple Bay Street?
You can visit Bay Street Emeryville, a nearby shopping center located close to Apple Bay Street.
Where can I find dessert or bakery options near Apple Bay Street?
Nearby dessert and bakery options include Dipped and JARS by Fabio Viviani, both known for sweets and ice cream.
Are there any fashion and accessory stores near Apple Bay Street?
Yes, stores like Coach, Banana Republic, and Urban Outfitters are nearby for fashion and accessory shopping.