Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Feedback indicates a significant number of customers experienced poor service, with reports of rude staff, long wait times, and unhelpful interactions.
Product Availability
Customers noted issues with product availability and repair parts, leading to frustration during their visits.
Positive Experiences
Despite the negative feedback, some customers highlighted positive interactions with specific staff members who provided excellent service.
Store Environment
The store was described as crowded and sometimes unclean, impacting the overall customer experience.
RM
Robert McCoy
4 days ago
5.0
I received excellent service from the gentleman at the front yesterday. He put in a lot of effort to help me and gave helpful advice on resolving my iCloud login issue.
CW
Colette Woods
Jan 2, 2026
1.0
Waited over 30 minutes just to buy a new watch. Got tired of waiting and left. Walnut Creek Apple would've had me checked out by then.
BF
Ben Feigin
Dec 29, 2025
1.0
Avoid
SA
SA Al
Dec 21, 2025
1.0
There are many employees, but the customer service is poor.
SB
Scott Bezek
Dec 7, 2025
1.0
Awful customer service. I know exactly which phone I'm going to buy, paid in full, should be a 10 minute transaction at most, but they refuse to actually just sell phones like any other store. Ok, lost an easy sale, what a joke