Apple Bay Street

3.7
736 reviews
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Business Details

5640 Bay Street, Emeryville, CA
94608, United States
(510) 350-2400
https://www.apple.com/retail/baystreet
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About

Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • [Free/Paid] wi-fiNot available

Location

Apple Bay Street
5640 Bay Street, Emeryville, CA
94608, United States

Hours

Reviews

3.7
736 reviews
5 stars
380
4 stars
113
3 stars
58
2 stars
34
1 star
151

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff were praised for being helpful and friendly, while others were criticized for being rude and unprofessional.

Wait Times

Customers frequently reported long wait times for assistance, even with appointments.

Product Availability

The store generally has a good selection of Apple products, but some customers noted issues with stock and repair parts.

Store Environment

The store is described as clean and well laid out, but some customers mentioned it can be crowded and uncomfortable.

Parking Issues

Parking is often cited as a challenge, with customers needing to park far from the store.
  • JA
    jee asdorn
    2 days ago
    1.0
    I bought a new 17 iphone pro max this morning. The guy at the store gave a qr code to scan for the receipt. He said the receipt is gonna pop up to my current 15th iphone. I've been waiting for whole day. Nothing came to my 15th iPhone. I have to go back again tomorrow to get the receipt.
  • JC
    Jin X Chen
    Nov 5, 2025
    1.0
    did not have pickup order ready by the pickup window time
  • AS
    Anil Sharma
    Nov 1, 2025
    5.0
    Smaller apple store but Great service like in all apple store.
  • ML
    Megan Langwood
    Oct 27, 2025
    4.0
    What an experience at this store. Thanks to them for rectifying their mistake and making me one happy customer. Back story: I went in two weeks ago to find out what was wrong with my phone, after 2 hours in the store, parts had to be ordered. I was advised that they would email me when I could come in for the repair. After many unsuccessful attempts trying to reach someone at the store, I decided to go in the following week after not getting an update. Was assured the repair would be done and to come back in 2 hours. Returned, but phone wasn’t fully repaired as there was a miscommunication on their side. Kevin and Grace, made sure that I didn’t leave without a phone. They apologized and I got given a new phone. Apple Store dropped the ball on this one, but made sure that me, as a customer, was left satisfied at the end of it all.
  • JD
    Jazzy Dazzy
    Oct 15, 2025
    4.0
    It's a pretty decent size location, that has plenty of space to sit or stand around and look at the products. Most times, it's a bit of a wait because you have to wait for one of the employees to help you, even if you already know what you want you would still have to wait until someone comes to help you. Other than the long wait times, they are pretty helpful and they will basically have whatever apple product you need.
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Frequently Asked Questions About Apple Bay Street

What products can I shop for at the Apple Bay Street store?

At Apple Bay Street, you can shop for iPhone, Mac, Apple Watch, iPad, and more.

What are the Apple Bay Street store's regular operating hours?

The store is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sundays from 11:00 AM to 6:00 PM.