Verizon

4.3
264 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Elk Grove, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
8435 Elk Grove Florin Rd, Elk Grove, CA
95624, United States

Hours

Reviews

4.3
262 reviews
5 stars
200
4 stars
17
3 stars
6
2 stars
8
1 star
31

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, friendly, and knowledgeable, with specific mentions of employees like Larry, Mahi, and Chris.

Billing Issues

Several reviews highlighted significant problems with billing, including unexpected charges and miscommunication regarding discounts and promotions.

Mixed Experiences

While many customers reported excellent service, others had negative experiences, particularly with dishonesty and poor handling of issues.

Long Wait Times

Some customers expressed frustration with long wait times and understaffing during busy periods.

Product Knowledge

Employees were frequently noted for their product knowledge and ability to explain options clearly to customers.
  • CS
    Canada Sythong
    Oct 17, 2025
    5.0
    Excellent customer service will definitely do business again
  • AU
    Amritpal Uppal
    Oct 7, 2025
    1.0
    Very bad experience
  • SA
    Shirley Alexander
    Sep 11, 2025
    5.0
    Great customer service
  • TG
    T. Google
    Aug 7, 2025
    1.0
    I'm still waiting for Harmon Singh to include the correct discounts and fix my monthly billing. My monthly charges are $200 higher than what he promised. And I don't have discounts he promised. Harmon said I would not pay a bill for 10 months because of the discounts. 1st bill: $100 more than promised and NO discounts. He later said I had to pay the first bill, the discounts will be added on the second bill, and the billing would be corrected. 2nd bill: $200 more than promised and no discounts to offset the billing. Everything I've gotten has been far worse than what was promised. In 2 months I've paid about $600 more than what was promised on the day I switched to Verizon. Should I have stayed with TMOBILE? As of now, the answer is 'yes'.
  • IA
    Iqbal Ahmadi
    Jul 22, 2025
    5.0
    Mr. Hermon has helped me transfer from Cricket as well as helped me get a brand new Samsung S25 Ultra for a great price. Thanks for your time and patience Hermon.

Frequently Asked Questions About Verizon

What services does the Verizon store in Elk Grove offer?

The Verizon store in Elk Grove offers new lines, device upgrades, new devices, and accessories.

What types of products can I find at the Verizon store in Elk Grove?

You can find smartphones, tablets, wearable devices, sim cards, mobile broadband, laptops, audio accessories, cases & protection, power accessories, and home phone replacement products.