Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Elk Grove, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
262 reviews
5 stars
200
4 stars
17
3 stars
6
2 stars
8
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, friendly, and knowledgeable, with specific mentions of employees like Larry, Mahi, and Chris.
Billing Issues
Several reviews highlighted significant problems with billing, including unexpected charges and miscommunication regarding discounts and promotions.
Mixed Experiences
While many customers reported excellent service, others had negative experiences, particularly with dishonesty and poor handling of issues.
Long Wait Times
Some customers expressed frustration with long wait times and understaffing during busy periods.
Product Knowledge
Employees were frequently noted for their product knowledge and ability to explain options clearly to customers.
- CSCanada SythongOct 17, 20255.0Excellent customer service will definitely do business again
- AUAmritpal UppalOct 7, 20251.0Very bad experience
- SAShirley AlexanderSep 11, 20255.0Great customer service
- TGT. GoogleAug 7, 20251.0I'm still waiting for Harmon Singh to include the correct discounts and fix my monthly billing. My monthly charges are $200 higher than what he promised. And I don't have discounts he promised. Harmon said I would not pay a bill for 10 months because of the discounts. 1st bill: $100 more than promised and NO discounts. He later said I had to pay the first bill, the discounts will be added on the second bill, and the billing would be corrected. 2nd bill: $200 more than promised and no discounts to offset the billing. Everything I've gotten has been far worse than what was promised. In 2 months I've paid about $600 more than what was promised on the day I switched to Verizon. Should I have stayed with TMOBILE? As of now, the answer is 'yes'.
- IAIqbal AhmadiJul 22, 20255.0Mr. Hermon has helped me transfer from Cricket as well as helped me get a brand new Samsung S25 Ultra for a great price. Thanks for your time and patience Hermon.
Frequently Asked Questions About Verizon
What services does the Verizon store in Elk Grove offer?
The Verizon store in Elk Grove offers new lines, device upgrades, new devices, and accessories.
What types of products can I find at the Verizon store in Elk Grove?
You can find smartphones, tablets, wearable devices, sim cards, mobile broadband, laptops, audio accessories, cases & protection, power accessories, and home phone replacement products.
What are the store hours for the Verizon location in Elk Grove?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sunday from 12:00 PM to 7:00 PM.
Does the Verizon store offer in-store pickup for orders?
Yes, in-store pickup is available for orders at this Verizon location.
What payment methods are accepted at the Verizon store in Elk Grove?
The store accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Can I recycle electronics at the Verizon Elk Grove store?
Yes, this Verizon store offers electronics recycling services.
What languages are supported at the Verizon store in Elk Grove?
The store supports English and Spanish.
Are there nearby places to eat around the Verizon store?
Yes, nearby places to eat include Mountain Mike's Pizza, Pho Basil, Wingstop, and Baskin-Robbins, allowing you to enjoy a meal before or after your visit.
What nearby stores and services can I visit around the Verizon Elk Grove location?
Nearby you can find Goodwill Donation Xpress for recycling, Raley's supermarket for groceries, and Bel Air Village Shopping Center for retail needs.
Are there fitness and wellness centers near the Verizon store in Elk Grove?
Yes, nearby wellness spots include 24 Hour Fitness gym and Jenny Craig Weight Loss Center, as well as beauty salons like Eyebrow Threading By Preet and Nails Chateau.