Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Elk Grove, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.2
203 reviews
5 stars
155
4 stars
5
3 stars
5
2 stars
5
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received high praise for their helpfulness and professionalism, others were criticized for being unhelpful and unresponsive.
Long Wait Times
Several customers reported long wait times for service, with some waiting over an hour without assistance.
Billing Issues
Numerous reviews highlighted problems with billing, including unexpected charges and unfulfilled promotional offers, leading to customer dissatisfaction.
Knowledgeable Staff
Some staff members were noted for their knowledge and ability to assist customers effectively, while others were described as lacking in product knowledge.
Store Management
There were complaints about store management and organization, with some customers feeling misled or poorly treated during their visits.
- KGKendyl Garcia2 days ago1.0The worst customer service I’ve ever experienced. I got a new phone ordered back on December 26th and got notified it delivered to the store on January 6th, but of course with a busy schedule I couldn’t make it in right away. So I go to this verizon to pick up my phone 4 days after it’s been delivered. I waited for an hour just to be told that they would have to do the entire process all over again and reorder the phone and when I asked why I didn’t get notified of that beforehand, the woman who who “helped” me out got rude with me because she misunderstood my question. Very safe to say I will never be doing business at this store again. Also their store has shady workers so I definitely wouldn’t trust going to do your business with them.
- ALAnnie LindbergNov 5, 20255.0I had an amazing experience at Verizon thanks to Ayya! She went above and beyond to help me, taking the time to explain everything clearly as she guided us through each step. Ayya was incredibly informative, patient, and made sure I understood all of my options. She even told me about other services Verizon offers that could be helpful in the future. I also want to thank John T, who helped me with purchasing accessories. He was friendly and efficient, making the process quick and easy. Both Ayya and John provided outstanding customer service-they truly represent Verizon in the best way possible. Highly recommend visiting them if you need help or are upgrading your services!
- CIChukwuemeka IroegbuNov 3, 20251.0Absolutely worst service I have received! Waited 3 hours for someone to be able to help me. At first I believed there was only one person available then magically someone else from the back room shows up. I ask her if she can help but she says she's the business manager and that she is busy with another task and will see if she can help me after that. Than she goes back into the backroom never to be seen again.
- XSXIAOMING SUNOct 12, 20251.0I went to this Verizon store because my phone broke and I needed to transfer my number and activate an eSIM on my new phone. The staff told me they would charge me $39.99 just to do that. I felt this was unreasonable, so I went to another Verizon location — and they helped me for free in just a few minutes! This store clearly takes advantage of customers who don’t know better. Very disappointing experience. I will never come back to this location again.
- ZRZabi RahmatiOct 4, 20251.0This is the second time my phone has completely lost signal—no internet and no local calls. As a result, I have missed important duties, which is completely unacceptable. Compared to other networks, Verizon’s service is extremely poor. I am extremely dissatisfied and do not wish to continue using this service. I expect this issue to be addressed immediately.
Frequently Asked Questions About Verizon
What is Victra and what services does it offer?
Victra is a Verizon Authorized Retailer in Elk Grove, CA, offering wireless devices like phones, tablets, smartwatches, accessories, and device protection with knowledgeable store consultants.
Where is the Victra Verizon store located?
The store is located at 9620 Bruceville Rd, Ste 101, Elk Grove, CA 95757, USA.
What are the store hours for Victra Verizon in Elk Grove?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM and Sunday from 12:00 PM to 6:00 PM.
What payment methods are accepted at Victra Verizon?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Victra offer in-store pickup or delivery services?
Victra provides in-store pickup but does not offer delivery services.
What brands and products can I find at Victra Verizon?
Victra offers brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and accessories such as cases, audio and power accessories, laptops, smartphones, tablets, and wearable devices.
How can I reach Victra Verizon in Elk Grove by phone or online?
You can call the store at +1 916-714-5105 or visit their website at https://victra.com/stores/ca-elk-grove-bruceville.
Which nearby places can I visit around Victra Verizon in Elk Grove?
Nearby you can visit places like Kabob Palace for Mediterranean dining, It's A Grind Coffee House for coffee, and Elk Grove Commons shopping center for retail shopping.
Are there nearby fitness centers close to Victra Verizon?
Yes, nearby fitness options include Orangetheory Fitness Elk Grove, Pure Barre, YogaSix Elk Grove, and Row House gym.
What nearby services might be helpful before or after visiting Victra Verizon?
Nearby services include Umpqua Bank and Columbia Bank for financial needs, The UPS Store for shipping services, and Visionworks Doctors of Optometry for eye care.