Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Elk Grove for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
230 reviews
5 stars
104
4 stars
31
3 stars
20
2 stars
11
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful and knowledgeable staff, while others report rude and unprofessional behavior.
Wait Times
Many customers experienced long wait times, often exceeding initial estimates, leading to frustration.
Billing Issues
Several reviews mention problems with billing and promotions, including misleading information and difficulties in resolving issues.
Store Environment
Customers noted inadequate seating and crowded conditions in the store, impacting their overall experience.
Employee Knowledge
While some employees were praised for their knowledge and assistance, others were criticized for lack of competence and poor communication.
- JNJonny NalyNov 12, 20251.0I tried to connect my phone and was unsuccessful then called tech support which sent me to Verizon store in Elk Grove to get a new SIM card. When I walked in I was greeted and ask what did I need help with. When I told him my situation I was immediately told that tech sent me to the right place but they cant help me. I was told that I would have to have tech fix it or it’s just a total loss. Worst phone company ever!!
- XSXIAOMING SUNOct 12, 20255.0I came to this Verizon store after another location tried to charge me $39.99 just to activate an eSIM on my new phone. Here, a very nice Asian gentleman helped me transfer my number and set everything up for free within just a few minutes. He was polite, patient, and really knew what he was doing. It’s rare to see such honest and professional service. I truly appreciate his help — highly recommend this store!
- RPRakesh PrasadSep 21, 20251.0Very worst staff for Verizon store staffs are talking roud way and I buy 4 phn from Verizon and picked up 2 and 2 they say it will delivered in 3 days I already told them when I get all 4 phn then activate it it's 1 week finished phn not delivered today on Sunday 9,21,2025 when I went store to ckup they say we DNT naw so I rtn 2 phn when I ask for refund they return me only $30 and I have already paid $400 when I ask him he say we charge 1 phn per $50 I DNT no y???? Even I have not use that phn I DNT no what they charge maybe they steeling money so be careful customers and I request the manager plz solve this issues it's not good ???? What they charge for$400 dollars I have not been used phn very worst service
- S2Shenanigans 2319Jun 8, 20241.0Hopefully this store isn't a reflection of the direction the company is going. I've been a customer for 10 years and have raved about the service. Over the course of the past year this location has put customer service in the back seat. I hope this is a reflection of the employees and management rather than the company standards otherwise just go anywhere, pay the cheapest price because at this location you're not a valued customer and the standard is uniform across the board.
- JTJohn ThomasFeb 24, 20221.0Verizon customer service directed me to the store to return my 5g wifi box which has only gotten at most 10 mbps down and sometimes 1 and 2. The store claimed that they could not return it. Went back to customer service who verified the store is lying and should be taking the return. Garbage service.
Frequently Asked Questions About Verizon
What are the store hours for Verizon Elk Grove?
The Verizon store in Elk Grove is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 11:00 AM to 6:00 PM.
What brands of smartphones does Verizon Elk Grove offer?
Verizon Elk Grove offers the latest smartphones from Apple, Samsung, Google, Motorola, Kyocera, and TCL.
Can I schedule an appointment before visiting the Verizon store in Elk Grove?
Yes, you can schedule an in-store appointment online or through the My Verizon app for a convenient visit.
What delivery and pickup options does Verizon Elk Grove provide?
Verizon Elk Grove offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available.
Does Verizon Elk Grove offer business mobile devices and plans?
Yes, Verizon provides business cell phones, mobile hotspots, tablets, laptops, and offers mobile, wireless internet, and voice plans.
How can I contact Verizon Elk Grove by phone?
You can reach Verizon Elk Grove at their main phone number +1 800-880-1077 or mobile phone +1 866-644-4532.
What payment methods are accepted at Verizon Elk Grove?
Verizon Elk Grove accepts payments via check, debit cards, mobile NFC payments, and does not require cash only payments.
Are there any nearby restaurants where I can grab a meal before or after visiting Verizon Elk Grove?
Yes, nearby dining options include Noodles and Company, Sit Lo Saigon, Chevys Fresh Mex, Crazy Sushi, and Chili's Grill & Bar.
What are some nearby places to shop or get services around Verizon Elk Grove?
Nearby shopping and services include DSW Designer Shoe Warehouse, Aaron Brothers Art & Framing, Party City, Ross Dress for Less, and Sleep Train Mattress Centers.
Are there any nearby dessert or snack options close to Verizon Elk Grove?
Yes, you can visit Pinkberry Laguna Crossroads or Marble Slab Creamery for frozen yogurt and ice cream near Verizon Elk Grove.