Best Buy

Reviews

• OO

  Orph

  6 days ago
  1.0
  Why did i get auto renewed for a membership ive only used once. I was never told about it renewing. I cant even cancel without talking to an agent. Unbelievable. I will never be shopping at best buy. No notice and just auto charging.
• JA

  Javed Akhter

  Jan 5, 2026
  1.0
  Very disappointing trade-in experience. I had a frustrating experience while trying to trade in a game controller at this Best Buy location. The associate initially inspected the device and told me I would receive the quoted trade-in value, but asked me to go home and bring back the charging cable. I did exactly that and returned. When I came back, the same associate suddenly said he couldn’t find the serial number and implied the device might not even be eligible for trade-in. I ended up searching for a video myself to show him where the serial number was located. After that, he changed the assessment again and told me I would only receive about 40% of the originally quoted amount, stating the condition was “fair” instead of “good.” The device had already been thoroughly inspected earlier, so this should have been communicated upfront before sending me back home and wasting my time. The controller was barely used (only 4–5 times), but by that point I was exhausted and didn’t feel like arguing further. Overall, this felt like poor service, inconsistent evaluation, and a complete waste of time. I will be avoiding this Best Buy store in the future.
• VV

  Victoria

  Jan 3, 2026
  1.0
  I had an associate help me pick out a drone. I bought the most expensive one. When setting it up it said press launch button. I pressed it. In 2 seconds it slammed right into the wall. My main point in buy this was the associate told me it won't crash it will just hover instead. I had geek squad so warranty would cover it however I didnt want it covered because it should not crash as it has obstacle detection. The store manager refused to help me. I canceled my warranty and they kept the item and gave me 0 refund. I will never shop thier again I canceled all my warranties. Amazon is way better 0 hassle. I filed with my credit card company as item not as described and opened up a case with the BBB. Best buy dont sell false advertised items and then roth help. The run time on that drone was .02 seconds and it smashed itself into the wall with the push of one button that the directions said to push. I had 17 other items on my geek squad. I canceled them all. I will never go back to best buy. I will get my refund but I will however return! Way to ruin my sons birthday for and item that clearly wasn't flown only launched. And you wanted to warranty it at my expense so it would crash again. Now you have the item with warranty canceled and you also have my money make it make sence
• CE

  cv .echeveste

  Dec 27, 2025
  5.0
  The sales associate was friendly and helpful at this location. She was very knowledgeable about the specs I needed for my laptop and gave me excellent recommendations for laptop selections. I made my purchase decision based off of her recommendations off of 2 products she showed me
• SS

  Sasa

  Dec 27, 2025
  1.0
  Ordered a fridge , the day of the delivery came they said the fridge was too tall when it was exactly the same height as the fridge originally there. They left without asking if we still wanted the fridge that we had ordered, all they did was come in measure the fridge and say it was gonna be too tall and left without saying anything else.

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