Business Details
5221 Martinelli Way, Dublin, CA
94568, United States
Certified by Verizon • Feb 22, 2026
(925) 364-6977
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/california/dublin/dublin-1117622
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Dublin for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.8
313 reviews
5 stars
186
4 stars
27
3 stars
20
2 stars
12
1 star
68
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some employees praised for their helpfulness while others were described as rude and unprofessional.
Staff Knowledge
Many reviews highlighted a lack of product knowledge among staff, leading to frustration for customers seeking assistance.
Wait Times
Customers frequently reported long wait times before receiving assistance, with some leaving due to inadequate service.
Sales Tactics
Several reviews criticized aggressive sales tactics and lack of transparency regarding fees and promotions.
Positive Experiences
Despite negative feedback, there were notable positive experiences with specific employees who provided excellent service.
- DVDean VFeb 7, 20265.0Quick visit to drop off old phone as part of trade promotion... friendly staff ... all good
- BMBrenda MontgomeryFeb 6, 20265.0Our rep, Jacob was extremely knowledgeable , professional, helpful and very patient with us and was able to resolve our problem with my Galaxy.
- ARAbhishek RanaFeb 3, 20261.0It’s 02/03/2026 10:14 (Tuesday ) I’m at store 5221 martinelli way Dublin California 94568 reason of 1 rating ( they mentioned open at 10am but still they don’t open till 10:20am like wtf
- JJJianxiong JiangDec 17, 20251.0I had a very poor experience at this Verizon local store. I came in to return a phone from a canceled order, following the exact instructions provided to me by Verizon customer support over the phone. Unfortunately, the staff showed no willingness to help with my situation. It felt like the store was only focused on selling, not on assisting existing customers. There was no greeting, no smile, and no basic customer service. Instead of helping or even explaining the process, the staff simply dialed the Verizon customer service number on my phone and had me talk to them myself, offering no real assistance at all. This was frustrating and unprofessional, especially since I was already following Verizon’s own guidance. I expected better service from an official Verizon store. This experience left me feeling dismissed and disappointed.
- UEUndraa ErdenebatDec 13, 20251.0Very disappointing service. I had a poor experience with a staff member at this branch. The worker was unprofessional, impatient, and did not listen to my concerns. Instead of helping, they gave unclear information and showed no interest in resolving the issue. The tone was extremely rude and dismissive, which made the situation very frustrating. Customer service should be respectful and helpful, but this experience was the opposite. I hope management addresses this and provides better training. Educate your team members !!!
Frequently Asked Questions About Verizon
What products and brands does Verizon Dublin offer?
Verizon Dublin offers the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the store hours for Verizon in Dublin?
The Verizon store in Dublin is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 11:00 AM to 7:00 PM.
What delivery and pickup options does Verizon Dublin provide?
Verizon Dublin offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas for online orders.
How can I schedule an appointment or order online at Verizon Dublin?
You can schedule an in-store appointment or place an online order by visiting the Verizon Dublin website or using the My Verizon app.
What types of services does Verizon Dublin offer?
Verizon Dublin provides mobile plans, wireless internet plans, and voice plans to cater to personal and business needs.
Does Verizon Dublin accept various payment methods?
Yes, Verizon Dublin accepts payment via checks, debit cards, mobile NFC payments, and does not require cash only.
Is there free Wi-Fi available at the Verizon Dublin store?
Yes, the Verizon Dublin store offers free Wi-Fi to its customers.
What nearby dining options can I visit before or after shopping at Verizon Dublin?
Nearby dining options include Pacific Catch for seafood and sushi, Vitality Bowls for health foods and smoothies, Chipotle Mexican Grill, Nick the Greek for Greek cuisine, and The Habit Burger Grill for burgers.
Where can I shop for groceries or specialty food near Verizon Dublin?
You can visit Whole Foods Market, Market Cocina, and Genji Sushi, all located nearby for grocery shopping and specialty food items.
Are there any fitness or wellness centers close to Verizon Dublin?
Yes, Orangetheory Fitness Dublin offers gym and boot camp classes, and LaserAway Dublin provides hair removal and medical spa services nearby.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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