Geek Squad

Reviews

• HS

  Hannah Speechly

  Dec 28, 2024
  1.0
  Geek Squad was an absolute waste of time and money. After my water-damaged MacBook was assessed at Apple (who told me it could boot into target disk mode for data transfer), I went to Geek Squad after I was told over the phone that I could pick up a new MacBook and they would assist me with the data transfer. Instead, the employee ignored everything I explained, dismissed the clear solution I provided (even while I showed him Apple’s instructions that I Googled in less than 5 seconds), and kept trying pointless power cycles. He told me data recovery wasn’t possible (categorically false) and suggested I leave both laptops with them for four days with no guarantee. I went back to Apple the next day, where they solved the issue in under two hours FOR FREE. Geek Squad, despite my dad paying $179/year for their service, couldn’t be bothered to try. The attached pictures demonstrate that the data transfer IS possible, either Geek Squad didn't know or straight up didn't care. That's not what someone pays $179/year for. They were dismissive, unhelpful, and showed zero effort. Save your time and money, go literally anywhere else.
• SS

  Sri

  Dec 24, 2024
  1.0
  I went to geek squad to tradeoff my working laptop and they sent to customer service. Online estimate quote say $70 but customer service said $0 for tradeoff. When I asked they simply said old model. I said I don't want and by the time geek squad erased my OS. I enquired I want my laptop in the original condition and they said if you say tradeoff means it's outs. It took a lot of time to convince them to install the OS. After I said a keyword member for 7 years they agreed to install without charges. Looks like customer service needs a lot of knowledge and geek squad team should know about customer before erasing all data. Overall both customer service and geek squad not a good experience
• MK

  Mohammad Karimi

  Jun 25, 2023
  1.0
  I bought a 3K Magnolia Sony TV from Best Buy and after 14 month (2 months past warranty) the TV was not turning on. Called Sony service and they referred me to Best Buy and they connected me to Geek squad, after 3 weeks two technicians showed up and they did almost nothing just to convince me to go and buy a new TV. They did not touch my TV and no diagnostic action to find the problem, just verbally told me that the problem might be this and that and it takes a while to order the spare parts and even it might not work and even if it works it might not last long. There whole system is not to do any repair just to encourage you buy them a new TV and pay extras for extended warranty that is so expensive and doesn’t make sense at all. I don’t recommend Best Buy to anyone and after being their customer for 10 years I am going to leave their eco system for ever.
• JB

  John Bond

  Oct 9, 2019
  1.0
  Impossible to get someone to answer the phone.
• AD

  Anurag Dugar

  Jan 3, 2019
  1.0
  Been shopping at Best Buy forever and this time around, I bought the tech support plan with geek squad. The plan itself is a great deal but the customer support around it is terrible. First off, it’s not a one stop shop. It’s not one number to call for your tech needs. It could be a 1-800 number or you may need to visit the store. In the store, it’s confusing who to talk to cause the big geek squad desk next doesn’t cater to all your geek squad things. Second off, I was overcharged for a service. The tech who overcharged me transferred me to his boss Desmond. Desmond was very apologetic and promised to refund right way. A month and seven voicemails later, no refund. Called the 1-800 number and after an hour of discussion and being transferred to three departments I was finally promised the refund. 20 mins later they gave up. Can be done in store only. At the store I have been waiting to talk to a manager for the last 30 mins and am using that time to type this review. Lol. Not good.

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