Best Buy

Reviews

• AK

  Abinesh Kumar

  5 days ago
  4.0
  Bought my new French door refrigerator from here. The associate was very helpful and knowledgeable. Only thing was when the delivery showed up, the delivery people didn't have any shoe coverings and it had rained earlier and was a wet. Had to lay down old towels so they don't bring dirt and spoil the carpet. Had mentioned this to the associate to make sure the delivery people have shoe coverings.
• SM

  Sanjit Mandal

  5 days ago
  2.0
  I visit this Best Buy location often, and normally the staff are helpful, knowledgeable, and polite. Today’s visit (and last month's initial visit), however, was specifically about an ongoing issue that has now dragged on for over a month, and it was extremely disappointing. I came in seeking help with an online order and trade-in problem. I asked to speak with a manager and was told the person assisting me was the “new manager.” As I was leaving, I noticed another employee wearing a black “manager” shirt, which added to the confusion and lack of clarity around who actually had authority to help. The core issue involves an open-box phone I purchased online on December 5th, shipped to my home. Best Buy advertised a $550 trade-in value, which I have screenshots and chat confirmations for. After being instructed by an online agent to go to the store, I was told in-store that because the purchase was online, the trade-in had to be handled online. I mailed in my trade-in phone and was only credited $300 instead of the promised $550. My trade-in phone is now gone, I can’t get it back, and due to Best Buy’s delays and conflicting instructions, I also can’t return the phone I purchased. Since December 27th, I’ve spent nearly 12 hours contacting Best Buy through chat, phone, and in-store visits. Each channel points to another: store says chat must fix it, chat says the store must fix it, and escalations to managers never result in follow-ups. No case numbers, no emails, and chats often end with messages saying they were “interrupted.” To make matters worse, the “open-box – excellent condition” phone has visible scratches on the screen, which I’m now stuck with. I don’t place blame on individual employees, but this location ultimately could not help beyond giving me a phone number to call. The real issue is the massive disconnect between Best Buy’s in-store, chat, and phone support systems. If you’re considering an online order shipped to your home—especially one involving a trade-in—be aware that resolving problems across these channels can be extremely difficult. Once something goes wrong, there appears to be no clear ownership or path to resolution.
• SK

  shreyas khatav

  Dec 30, 2025
  5.0
  Excellent customer service by Jarvis for helping me to buy suitable laptop!
• SH

  Steve Horabin

  Dec 5, 2025
  1.0
  Went in for a simple USB-C dongle and left with a full-blown headache. My cashier, Syed, asked if I wanted to sign up for the store’s “Rewards card.” I asked multiple times whether it was a credit card, and he repeatedly insisted it was not. Fine, I thought — it’s 2025, who doesn’t have some kind of harmless rewards program? You buy things, you earn points, the company spams your inbox — no big deal. But the moment the keypad asked for my net income, alarms went off. I asked again, “Is this a credit card?” Syed again said no. This back-and-forth went on until the screen finally spelled it out in giant letters: Credit. Card. I literally pointed at the word “CREDIT” on the screen, and Syed still waved it off as “just a rewards card.” Only after the signup was complete — and only after I pressed the issue in front of other staff — did anyone admit that yes, I had just been signed up for a credit card. The final insult? The card shows up with a big VISA logo on it. That’s not a “rewards card.” That’s a credit card. There’s no semantic universe in which those two things are the same. This wasn’t a misunderstanding. It was deliberate, persistent misrepresentation to juice their signup numbers — and it crossed the line from “pushy” to “predatory.” I blame myself for not walking away sooner, but no customer should have to interrogate an employee over and over just to avoid being tricked into opening a line of credit. If this happens to anyone else, call Best Buy’s credit card services immediately and have the account canceled before it hits your credit report. And frankly, until Best Buy stops playing word games with people’s financial information, you’re better off buying your tech from Amazon or literally anyone else.
• ZO

  Zuad Oropeza

  Nov 26, 2025
  1.0
  The employees here are very condescending. I would recommend going somewhere else if you can. I went in for three reasons 1) to get my computer fixed after a failed windows update 2) to buy a new computer and 3) to recycle a computer. For each one of those things I dealt with a different department. Unfortunately, I had a bad experience at each department. They were condescending to me. 1) when I picked up my computer there was a new piece of software on the computer. I asked why they installed software had never used before. They told me that they only install software that was already on the desktop. I said I had never heard or seen that software before. They proceeded to condescendingly disagree with me and let me know that they only reinstalled software that was already on the desktop. So I guess even though I’ve had the computer for more than five years and have stared at that desktop every day I don’t know what software I use. 2) the person who was helping me was in a rush. That was a bit annoying, but I put up with it. However, when I was paying, something went wrong with their card reader and it actually split my credit card in half. The guy seemed annoyed that the card wasn’t swiping properly, asked me if he could try to swipe it, took the card swiped it and then when I told him that my card was split in half he did not care at all and just proceeded to check me out like nothing. 3) when I inquired at the computer recycling area if they wiped hard drives. The person did not understand my question and asked me if I had wiped my personal information. I told her no and asked again. Then she said we can’t accept computers with personal information on them and gave me a lecture about it. I told her obviously this is why I’m asking you if you wipe it so that I will know what to do. At every point of my visit to this store, employees were not listening and being condescending. They really need to get their act together and treat people like human beings. I was very upset.

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