Verizon

Reviews

• SS

  Stephani Saray

  Oct 6, 2025
  5.0
  I came to tho this location earlier today to replace my SIMS card or obtain an electronic one and was advised by one of the rep’s to add a new line and my phone would start working again or to wait it out. I obviously wasn’t going to add a line and I had somewhere to be so decided to come back later and I’m so glad I did. Vidi helped me out and my issue was resolved in less than 5 min. She was professional and attentive.
• SR

  Saul Rivas

  Sep 29, 2025
  1.0
  My wife stopped by today to upgrade her phone. The rep helping said the special she was looking at included a free SIM upgrade as well. First off the gentleman helping her added insurance to the phone. When I called to see why we needed insurance on device he was explaining that it was mandatory because if something happens to phone Apple doesn't have replacement parts yet and that I could call and cancel it a couple months later. When I pushed back and explained that I had pre-ordered my phone and insurance wasn't mandatory on my device he said to keep the insurance and I'll get two months insurance credit by manager on my bill. I still said no and asked to speak to manager. He didn't put manager on phone but said he will remove insurance as "courtesy" this time. Now I check my account and notice that a line has been added to our account without consent. That free SIM card was another line added to my account. for $30/month I would just like to discuss with the manager of this store why shady tactics like this are being done at the store?
• EG

  Estefania Gonzalez

  Sep 20, 2025
  1.0
  Go to the Verizon in Southgate, the sales reps are not interested in helping you unless they get their commission out of it. I went in only looking to trade in my phone for a new one and they were only interested in trying to get me to open up a new line. After I insisted that I only wanted a new phone their attitude completely changed. I left and went to the Verizon in Southgate where I was treated way better and the customer service was excellent.
• JS

  Jose Solis

  Sep 7, 2025
  1.0
  I came to this location yesterday despite the bad reviews and let me tell you, it is exactly like everyone else says. I didn't know that asking a question would have them sign me up for subscription I did not want. Mind you I was already weary of this location because of the reviews so I made sure to reiterate myself and say that I was only asking questions that I did not want any plans or subscriptions they were talking about. All of this only to find out the very next day that they sprinkled in subscriptions through multiple lines in our plan and even adding a "free" line that we said we were not interested in. I didn't know that saying no meant yes sign me up behind my back. Aside from them not being transparent and still doing this after I made sure to ask and remind them I didn't want any of the extra subscriptions and that we were not interested in the "free" lines. Despite all this our family bill shows all the extras we did not want. This is no way for Verizon to be treating costumers who have been with them for more than 20 years.
• SS

  Sweetwater

  Aug 16, 2025
  5.0
  Veronica helped me! Ty!

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