Best Buy

Reviews

• MM

  Maggie Masouris

  2 days ago
  3.0
  The customer service was nice but they could not help me fix my MacBook pro even though they're listed as an authorized service provider. It wasted my time. I wish the Apple appointment scheduler would warn their customers that Best Buy won't fix your laptop id it's an older model.
• MI

  mitos imperial

  Nov 16, 2025
  4.0
  bought my samsung TV on sale. staff was helpful and answered my questions . i always buy my electronic staff here.
• DX

  D X

  Nov 14, 2025
  1.0
  The customer service here is really bad the manager Luis and Maricela are very rude and unprofessional plus the store is very unorganized and messy I would not recommend coming here find a different store
• JV

  Juan Vera

  Nov 12, 2025
  1.0
  Que tristeza me fue muy mal en mi compra el servicio pésimo. Hice una compra fui después a regresarlo y no me dejaron así tuve toda la semana para allá y acá me tenían , para al final decirme que no se podía regresar son unos mentirosos y el servicio terrible , los manager de la tienda unos groseros y sin buscar soluciones, Diciéndole a sus empleados que perdían el tiempo con brindarme atención
• JT

  Jojo73 Transport

  Nov 1, 2025
  1.0
  I am writing to express my concern regarding a recent experience I had at one of your store locations involving a damaged television I purchased. Shortly after purchasing the TV, I noticed a long streak line appearing on the screen. I visited the store’s customer service desk to report the issue and showed photos of the damage. The representative I spoke with advised me to bring the TV to the store so it could be inspected and either serviced or replaced. A week later, when I was able to arrange help to transport the TV, I brought it to the store as instructed. Upon arrival, I explained the situation to the manager on duty, Luis, and informed him that we were returning the TV per the guidance of the customer service representative. However, the manager informed us that the store does not accept televisions larger than 42 inches for returns or exchanges. We explained that this information had not been communicated to us previously and that we had been explicitly told to bring the TV in. Despite this, the manager refused to make an exception or offer any form of assistance. His response came across as dismissive and lacking empathy, which was disappointing given the effort required to transport such a large TV based on the instructions we were given. I believe this situation reflects a breakdown in communication and a need for better employee training to ensure consistent and accurate information is provided to customers. Had we been informed of the size limitation from the beginning, we would not have gone through the trouble of bringing the TV back to the store. I would appreciate it if this matter could be reviewed and addressed appropriately. I would also like guidance on the next steps for having my television serviced or replaced. Thank you for your time and attention to this matter. I look forward to your response.

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