Best Buy

4.2
5738 reviews
Best Buy Logo
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Business Details

12118 Lakewood Blvd, Downey, CA
90242, United States
(562) 803-9850
https://stores.bestbuy.com/ca/downey/12118-lakewood-blvd-872.html/?ref=NS&loc=ns100
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About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
12118 Lakewood Blvd, Downey, CA
90242, United States

Hours

Reviews

4.2
5,738 reviews
5 stars
3,519
4 stars
1,143
3 stars
461
2 stars
174
1 star
441

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised helpful staff, others reported rude and unprofessional behavior from employees and managers.

Product Availability

Customers expressed frustration with product availability and selection, noting that items were often out of stock or not as advertised.

Store Organization

Several reviews mentioned that the store was disorganized and difficult to navigate, impacting the shopping experience.

Delivery Issues

Numerous complaints were made regarding delivery services, with reports of missed appointments and poor communication from delivery staff.

Positive Experiences

Despite the negative feedback, many customers shared positive experiences regarding helpful staff and satisfactory purchases.
  • JP
    Jose Peres
    4 days ago
    5.0
    Muy bueno el servicio al cliente
  • AP
    Andrew Perez
    Dec 26, 2025
    5.0
    Manager was very cool and Sana helped us out, Outstanding service she deserves a raise
  • JA
    James Anderson
    Dec 16, 2025
    4.0
    Store was packed they didn’t have what I was looking for a scanner gun but overall the staff was very helpful. Three people tried to help me locate the item. Great customer service.
  • RS
    Rafael Suarez
    Dec 16, 2025
    1.0
    I have been purchasing all my electronics from Best Buy for years. Recently, I bought two computers for my business, and one of them started having issues. On Sunday, December 12, 2025, I took it to one of your stores in Downey, CA. Upon my arrival, I went to customer service, but the woman at the counter didn’t seem pleased to see another customer. I was surprised when she looked up my information and told me that I didn’t have any warranties on the laptop (which I do). She informed me that if I wanted a diagnostic, it would cost $99, and suggested that I could go through HP’s warranty. When I asked if she had the contact information for HP, she simply replied, “You can Google it.” To make matters worse, when I asked to speak with the store manager, the man at the front of the store who greets customers asked if I had a question. He claimed to have been there for 30 years and said he could probably answer it. When the manager arrived, he questioned why I needed a business card rather than offering help with my problem. After that experience, I didn’t want to talk to anyone, so I left. This kind of business practice is why many companies fail.
  • CM
    Cristian Martin
    Dec 15, 2025
    1.0
    Customer service was horrible will not be coming back
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Frequently Asked Questions About Best Buy

What are the operating hours of Best Buy in Downey, CA?

Best Buy in Downey is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.

Where is Best Buy located in Downey?

Best Buy is located at 12118 Lakewood Blvd, Downey, CA 90242.