Best Buy

Reviews

• JV

  Jessy Vasquez

  3 days ago
  1.0
  Ever since pokemon became popular it has been nearly impossible to purchase. Today I stood in line and the staff gave out tickets to assure order. The first 10-15 people got a ticket for an ETB and everyone else got tickets for a tin. I was 18th in like so got a tin. When I was up at the register I saw that they still had ETB available and I asked a Hispanic female with grown out blonde highlight about it. With an attitude she just responded everyone already got tickets and did not want to answer. It's terrible that these employees are allowed to save product for people.
• HV

  Hugo Virgen-Lepe

  Mar 31, 2026
  5.0
  Always have a good purchasing experience here. Whether it's just picking up orders or shopping in store. I've never had a problem and employees have always treated me well
• JJ

  Jorge

  Mar 22, 2026
  1.0
  I had a very uncomfortable and disappointing experience today while trying to purchase a camera. My friend and I were in the store, and we felt like we were being treated differently from the moment we walked in. We were stopped and surrounded by undercover staff, which made us feel targeted and profiled. As Latino customers, with visible tattoos, it felt like we were being judged rather than helped. When I tried to complete my purchase using my account for monthly payments, I asked another employee for assistance. Instead of helping, he dismissed me, saying he was busy, while also appearing to communicate with the undercover staff about us. This experience made me feel harassed and disrespected. No customer should feel unsafe or judged while simply trying to make a purchase. Because of this, I will not be returning. I hope this business reflects on how they treat people and makes serious changes.
• MA

  Maria Arce

  Mar 12, 2026
  1.0
  I have been a long-time customer with Best Buy. Until today, I have never experienced any problems or uncomfortable situations while shopping at your stores. On today's visit 3/12/26 to the Downey Best Buy location at approximately 3:45 I went to the customer service desk to inquire about trading in my Nintendo Switch OLED toward the purchase of a new Nintendo Switch. The associate assisting me, Uriel, initially informed me that Best Buy only accepts the Nintendo Switch Lite for trade-ins and not the OLED model. I found this confusing because I had checked online prior to visiting the store and saw that the OLED model could be traded in. After I showed him the information on my device, he mentioned that his computer system might be delayed. He then stated that the exchange could still not be completed because the device did not have the proper controllers that originally came with it. At that point, I asked to speak with the store manager. The store manager, Omar Campos, came to assist. I explained the situation and what I was trying to do. Instead of discussing the issue, he pulled out his wallet and handed me his business card, which I had not requested. When I told him I did not need the card and was simply trying to explain the situation, he tossed it onto the counter. I attempted to show him the information online indicating that the OLED model could be traded in if the controllers were functioning. He told me that if the website allowed me to complete the trade-in online, I should do it that way--but then said that if I brought it to the store, he would not accept it. This left me confused as to why I was being directed to do something online that he was already stating he would refuse in person. The interaction then became very dismissive, and he walked away before allowing me to finish explaining my concern. As I stepped aside to look up the corporate number and district manager information, I left the store with my son beside me. While exiting, I looked toward the manager and saw him smiling and waving goodbye at me in front of other associates the time frame was 4:10pm I felt extremely embarrassed and humiliated by this interaction. As someone who also works in retail, I understand how important customer service and leadership are. A store manager sets the tone for the entire team, and unfortunately this interaction did not reflect the level of professionalism I have always associated with Best Buy.
• MM

  Monique

  Mar 6, 2026
  1.0
  Guys beware of this store !!they give out fake $20 bills in Downey ! I originally bought a laptop in montebello had second thoughts and returned it to this location the cashier took long to give me my money im thinking nothing of I it my mistake I was on my phone waiting for him to give me the refund he gave the bills all mixed up with a $100 bill in the middle of the $20s which in total back was $335 and said okay here you're set without counting it back to me and on my way home something told me count your money and there was two $20bills that felt odd to me and faced them up to the light ,surely no watermark I turn back around ask to speak to a manager and he was so dismissive about saying there was nothing they can do about fake bills didn't even want to check the cameras like what ? And they made me feel like I was the one trying to switch out fake bills !The manager then brought out his manager named Omar he gave me my money back but first he said he was going to make a profile on me to have in their system implying I'm the one using fake bills !

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